Kyle Liberty | Page 14

Our salesman Kyle is great. This is the second time my wife and I both bought cars from him. He made the process fun and hassle free. wife and I both bought cars from him. He made the process fun and hassle free. More

by gfb203 Verified Customer Verified Customer

Report | Print

The best car-buying experience I've had! Kyle made it easy, pleasant, and affordable. I bought a used Fusion hybrid which is the nicest car I've ever owned; the price was a bit under KBB value to begin w easy, pleasant, and affordable. I bought a used Fusion hybrid which is the nicest car I've ever owned; the price was a bit under KBB value to begin with, and the dealership gave me a $300 discount on top of it. Kyle of course paired up my phone, explained all the bells & whistles, and made the buying process easy, but he also did much more - the next week when it wouldn't start after having been jumped on 2 different days, he made an appointment for me at the service department and came to my house on his day off to jump it so I could take it in and get the 12V battery replaced free of charge! Many thanks to Kyle and to everyone at Newins!! More

Report | Print

Kyle made my experience an easy one describing the vehicle, explaining the options, delivering it to me and pairing up my phone after purchase. I am very satisfied. vehicle, explaining the options, delivering it to me and pairing up my phone after purchase. I am very satisfied. More

by sagtrius Verified Customer Verified Customer

Report | Print

Kyle and Brian were very helpful and understanding. They helped me find a car I absolutely love. helped me find a car I absolutely love. More

by Jenny Verified Customer Verified Customer

Report | Print

Excellent Customer Service, great choice of cars and colors and sales team is very helpful and knowledgeable. We use this company for personal cars and all our company cars. colors and sales team is very helpful and knowledgeable. We use this company for personal cars and all our company cars. More

by lee1 Verified Customer Verified Customer

Report | Print

UPDATE: I’m giving this dealership 3 STARS because this dealership redeemed itself. The sales manager Matt Stickney reached out after I have posted the negative review below. He recognized his mistake and dealership redeemed itself. The sales manager Matt Stickney reached out after I have posted the negative review below. He recognized his mistake and “apologized” for his unprofessional behavior and offered us a full tank of gas. MORAL LESSON: TREAT YOUR CUSTOMERS THE RIGHT WAY BEFORE DURING AND AFTER SALES. Exceptional after sales service is vital in keeping your customers satisfaction, trust and loyalty. STAY FAR AWAY FROM THIS DEALERSHIP! Their sales manager Matt Stickney does not know how to talk to customers without being rude and condescending. He gave me an attitude when I asked him why they did not give us a full tank of gas which will cost them $40 more (it’s so petty considering how much money they make). He threw in my face that we were in his sales office and wasted their time for 4 hours. He bragged about immediately installing the bed liner which we paid for! He even mentioned that they “detailed” the car which is a “given” whether you are buying or leasing a “new” car. He also had the audacity to ask me what I do for a living!! IS THIS GUY FOR REAL!! BEWARE!! After you’ve signed the dotted line they will treat you like xxxx! No wonder this dealership has earned bad reviews! I definitely give NEWINS FORD DEALERSHIP IN BAYSHORE NEGATIVE -5 STARS 👎👎👎👎👎 More

by menohs Verified Customer Verified Customer

Report | Print

Newins Ford assisted me with my first Ford lease in 2015. I have now entered my third Ford lease with them. The staff is always courteous and helpful. They make the the process very easy and effortless. I have now entered my third Ford lease with them. The staff is always courteous and helpful. They make the the process very easy and effortless. More

Report | Print

When it comes to troubleshooting /fixing problems......you guys (tech dept) SUCK you wanted to replace the ECU .truck now starts, cost me only $ 1.50 TO FIX IT problems......you guys (tech dept) SUCK you wanted to replace the ECU .truck now starts, cost me only $ 1.50 TO FIX IT More

by integratedcontrols Verified Customer Verified Customer

Report | Print

Was sold a piece if xxxx that breaks down all the time and now ill most likely have to file a lawsuit against you. Wonderful. and now ill most likely have to file a lawsuit against you. Wonderful. More

by Nick Verified Customer Verified Customer

Report | Print

Newins Ford was very professional and accommodating. Kyle Liberty was a pleasure to work with. I highly recommend this dealership and I give it 5 stars. Liberty was a pleasure to work with. I highly recommend this dealership and I give it 5 stars. More

by scottmckechnie66 Verified Customer Verified Customer

Report | Print