Kyle Morales | Page 11

When bringing in our vehicle at the agreed upon appointment time no one said a word as we walked into the service side of the dealership. There were at least 4 employees who just looked up and didn appointment time no one said a word as we walked into the service side of the dealership. There were at least 4 employees who just looked up and didn’t say a word, no other customers. We then had to initiate the conversation and let them know we were dropping our vehicle organs only then did employees reluctantly helped. When we were finally told the the cost of repairs we declined. When we went to pick up the car we noticed that the car smelled like cigarette smoke- we don’t smoke and when we mentioned that to the employee we were paying for the diagnostic check they said they could clean it if we wanted. Not sure why you would allow employees to smoke while working on people’s vehicles but it’s not my business. Our experience confirmed that we will NEVER take our business back to your store and honestly it’s convinced us that we never want to purchase Hyundai vehicles again. I am active duty military and I believe this all took place on Veterans Day, not that it matters but your organization might want to do a better job at the way they treat customers. More

by nickclendenen Verified Customer Verified Customer

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Quick and courteous service and they didnt try to sell me services my car didnt need !! services my car didnt need !! More

by Dont have one Verified Customer Verified Customer

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Good reception and treatment, but the waiting time was long, and I suggest delivering a clear number to those who are waiting for their car long, and I suggest delivering a clear number to those who are waiting for their car More

by Kamel soliman Verified Customer Verified Customer

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Awful took one hour to check in and one and a half to get my oil changed and tires rotated. my oil changed and tires rotated. More

by DAVE_NORQUIST Verified Customer Verified Customer

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Four hours for an Oil change is ridiculous and then they have the nerve to charge me for a tire rotation they never did have the nerve to charge me for a tire rotation they never did More

by Simone Verified Customer Verified Customer

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My appointment was for 10am. Got there atb9:37am. At 11am car was not even in the garage. I raised a question as to why my car hadn't been looked at. It was 12pm that my car was in the garage and only the oi car was not even in the garage. I raised a question as to why my car hadn't been looked at. It was 12pm that my car was in the garage and only the oil was changed. I don't know who worked on my car More

by SABENTON.AL Verified Customer Verified Customer

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Location needs a huge upgrade, having clients outside on messy chairs etc is not a good look. I waited 5 hours for a 4point inspection ?? I had an appointment for 9:20am and I left around 2pm when all said messy chairs etc is not a good look. I waited 5 hours for a 4point inspection ?? I had an appointment for 9:20am and I left around 2pm when all said is done. My vehicle on the highway was pulling right, I was notified by my rep that it’s the highways and it can happen, he recommended a regular road which I did and it’s still pulling. I don’t normally do surveys however I’m spending my hard earn money for good work, I did not receive that. More

by SYMISTERCARECA Verified Customer Verified Customer

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Everyone was great and helpful and fixed my car when they said they would. O was not sure about the warranty and they were very helpful with thar said they would. O was not sure about the warranty and they were very helpful with thar More

by SBUZBEE9 Verified Customer Verified Customer

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Kyle was absolutely amazing! He was very thorough and explained everything to me top to bottom including pricing and the entire process. I’m very satisfied. explained everything to me top to bottom including pricing and the entire process. I’m very satisfied. More

by KAYLA.N.WILKERSON Verified Customer Verified Customer

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Kyle was PHENOMENAL ‼️‼️‼️‼️We need mor service advisor like him warm, passionate and considerate. I appreciate ALL he did to make me feel at ease with the service you’ll provided to get my car fixed corre like him warm, passionate and considerate. I appreciate ALL he did to make me feel at ease with the service you’ll provided to get my car fixed correctly. More

by MRS.WASHINGTON3512 Verified Customer Verified Customer

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