Kyle Morales | Page 12

The service department did a wonderful job as always servicing my Elantra. I especially like the video showing in detail how the technician inspected the car. servicing my Elantra. I especially like the video showing in detail how the technician inspected the car. More

by LORETTAGRANDE Verified Customer Verified Customer

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I am going to admit at first this dealership didn't come up to par. However after explaining my situation to them and give my feedback this dealership ship shines in customer service excellence. come up to par. However after explaining my situation to them and give my feedback this dealership ship shines in customer service excellence. If you have a car no matter the make you can't go wrong with this one. They rise to the occasion in trying to perform excellence. They are not perfect, but they will go above and beyond to the limits of what they can do to ensure all your concerns are taken into consideration. Honestly speaking I would rather no one work on my car but Brandon Hyundai. I can say with certainty these staff will rise to the occasion when prompted.if your not satisfied with something management will personally reach out to you to ensure you they got you. So take from someone who has dealt with dealership. YOU ARE IN GOOD HANDS More

by SELWYN_1025 Verified Customer Verified Customer

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Great job worked with us and got us the vehicle in a timely manner so we could get going on our vacation. Job Well done timely manner so we could get going on our vacation. Job Well done More

by chipholmes5 Verified Customer Verified Customer

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My service advisor, Kyle Lancaster, went above and beyond to get me in at the last minute. He communicated from beginning to end, letting me know what to expect as well as inspecting my vehicle before it wa to get me in at the last minute. He communicated from beginning to end, letting me know what to expect as well as inspecting my vehicle before it was returned to me. More

by rickyali01 Verified Customer Verified Customer

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Joe , service advisor is awesome!!Listened to my problem Joe , service advisor is awesome!! Listened to my problem situation regarding repair appointment time not being on the schedule when I arrived. Rath Joe , service advisor is awesome!! Listened to my problem situation regarding repair appointment time not being on the schedule when I arrived. Rather than trying to reschedule, he worked me in and got it done. Bottom line...He made it happen!!! That outcome is why I have positive things to say about the entire service dept. when dealerships come up in casual conversations with random people. Free advertising for Brandon Hyundai lol More

by OWEN111109 Verified Customer Verified Customer

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Vehicle required 3 service trips over 3 months, losing use of my vehicle for weeks. I found the service team to be untruthful. Calls were seldom returned. When we met with Jason, the service manager, h use of my vehicle for weeks. I found the service team to be untruthful. Calls were seldom returned. When we met with Jason, the service manager, his lack of knowledge of my service visit was stunning despite assurances to the contrary. It is clear that Brandon Hyundai has a systemic issue with its service department. Poor service led to oil stains on both my driveway and garage. More

by Peg, Peter Verified Customer Verified Customer

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My car was returned with greasy fingerprints all over the hood. I picked it up from the sales dept on Sunday and pointed it out. They had it washed but the grease is still there. My car still needs to be cle hood. I picked it up from the sales dept on Sunday and pointed it out. They had it washed but the grease is still there. My car still needs to be cleaned properly to remove the grease. This is totally unacceptable. More

by JMERRITTA Verified Customer Verified Customer

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Service Center needs some renovations and expansion. The stuff were very helpful and professional but they need more space and resources where they can work efficiently. stuff were very helpful and professional but they need more space and resources where they can work efficiently. More

by OHALTY Verified Customer Verified Customer

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Very responsible and kind help you right away you are not there very long if you are they well take care of you good sales on cars. there very long if you are they well take care of you good sales on cars. More

by THOMASHENRY1959 Verified Customer Verified Customer

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Brought my 2017 Santa Fe in for transmission slipping. Was told that it was the transmission fluid that was gunked up and wasn't throwing any codes for the transmission. Did a complete flush and 12 new qu Was told that it was the transmission fluid that was gunked up and wasn't throwing any codes for the transmission. Did a complete flush and 12 new quarts of fluid. 2 days later it was slipping again. We've called 4 times to talk to the service manager and each time he wasn't in. They took our name and number each time and said he'd call back. It's been 2 weeks and we haven't heard anything. This is the 2nd time we've had a poor experience with this location. The first time was 2yrs ago so we gave it another try. Obviously nothing has changed. Kyle, the original service tech that we saw when we brought it in, was nice and explained everything and kept us in the loop while they had my car. But the lack of call back from the manager is ridiculous. And being that we have called 4 times and each time he "hasnt been in" is frustrating. More

by Dominique Sokol Verified Customer Verified Customer

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