Kyle Prell

A Great Experience at Pete Moore Mitsubishi Imports My car buying experience began with strategizing on the type of vehicle that would service not only myself but my family as well. I knew I wanted a Mit car buying experience began with strategizing on the type of vehicle that would service not only myself but my family as well. I knew I wanted a Mitsubishi as I have had a Mitsubishi Gallant for several years with no major problems. And I also wanted a new reliable and affordable vehicle. My search led me to the Outlander with its many features including 3rd row seating. This is where my journey to Pete Moore Mitsubishi Imports began. Arriving at the dealership, we inadvertently entered via the Service area. The Service staff were welcomingly and immediately led myself and my two “assistants” to the sales department where I met my salesperson, Kyle Prell. Kyle introduced himself in a very professional and personable manner making us feel at ease. I showed him an online printout of the Outlander. He explained that he’d be back with an Outlander vehicle. He brought back a beautiful silver brand new Outlander. I must interject that I started with the dealership across the street. That experience was awful. I felt I wasn’t being heard since I was being shown used vehicles high mileage (e.g., 50K+) as well as cars in the back lot. It was a pleasant surprise and a completely positive experience at the Mitsubishi Imports dealership. My salesperson took the time to listen and answer questions confidently. We took the vehicle on a test drive where Mr. Prell explained the features, service data (i.e., tires, oil changes), ratings, etc. Upon our return, we opened the hood where he took the time and had the knowledge to explain the type of engine and what was what (I had my personal mechanic with me). I cannot say enough regarding how pleasant and easy Mr. Prell made this experience happen for me. Before going over to the finance department, Mr. Prell handed me the Service Consultant’s, Jessica Howard business card and explained how to use the service department (i.e., call ahead). The finance officer, Ms. Patty Hayles was extremely helpful, thorough and explained all financial, warranty, and service options available to me. She was sincere and patient. She mentioned the service department and wanted to ensure that I knew they are available for any service required and the importance of keeping up with the service. The quality of the new Mitsubishi Outlander, the condition of the vehicle, the price, the financing terms, and the warranty were very satisfactory. I did not encounter any problems or issues. On a scale of 1 to 5 stars, where 1 is the worst and 5 is the best, I rate this experience as a 5 for customer service, product quality, and value. This dealership exceeded my expectations and made me feel like a valued customer. The entire staff, including the dealership Manager were very professional and spoke highly of each other. Kyle ensured my new Outlander was professionally cleaned as well as he filled the gas tank with premium gas (explaining the value of using premium gas). He had the user manual ready for my departure. I would definitely recommend Pete Moore Mitsubishi Imports to anyone looking for a quality vehicle with no hassles and an honest staff. Ask for the salesperson, Kyle Prell.😊😊 More

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Kyle and Larry are great. The car I bought great. However. Pre owned certified. Been in the shop twice. I was sold a car with something broke. 400 miles down the road. Oh, you The car I bought great. However. Pre owned certified. Been in the shop twice. I was sold a car with something broke. 400 miles down the road. Oh, your tread is good but the tires are cupping. So new tires and some warranty work. The consumer pays more for pre owned certified but clearly you don’t get more. I would say that you should go somewhere else. More

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Awesome costumer service. From the moment we got to the dealer Kyle took care of all our needs. He showed us different SUVs and honestly answered our questions about them. I a From the moment we got to the dealer Kyle took care of all our needs. He showed us different SUVs and honestly answered our questions about them. I asked him about all the fees that were going to be included after the MSRP and everything ended up been as he said. No hidden fees, no surprises. He also was able to help us out on a personal issue that could have delayed the sale by a few days. Thank you Kyle and I am grateful to the full team for the smooth experience. More

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This was my first time visiting Pete Moore Chevrolet. It was a nice experience and Mr Kyle Prell was very professional and pleasant to talk with. My wife and I were treated well by Kyle who showed us th It was a nice experience and Mr Kyle Prell was very professional and pleasant to talk with. My wife and I were treated well by Kyle who showed us the VW Jetta. He answered all our questions and brought us through the process, including a test drive. We are very happy with this car. Thankyou! More

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Out of all of the vehicle purchases I have made over the last 20 years, no one has been able to offer what I wanted, needed, and do so very quickly and painlessly than Pete Moore Imports. To be treated with last 20 years, no one has been able to offer what I wanted, needed, and do so very quickly and painlessly than Pete Moore Imports. To be treated with such respect and dignity goes a very long way and I am truly grateful for their help during this process. More

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They were very accommodating to my schedule. My salesman, Kyle, was very helpful in explaining everything about the cars and the process of paperwork. And I really appreciated the fact that he c My salesman, Kyle, was very helpful in explaining everything about the cars and the process of paperwork. And I really appreciated the fact that he checked with the DMV to find a former license I had so I could avoid the new tag cost. He also was cordial and courteous and patient with my questions. It was a positive experience overall. Cathy McMahon More

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I have purchased two Outlanders from Pete Moore Mitsubishi. The first one was in 2017 and now a 2022. From sales, to financing to service a great dealership! Kyle Prell and Larry Fitzpatrick are ou Mitsubishi. The first one was in 2017 and now a 2022. From sales, to financing to service a great dealership! Kyle Prell and Larry Fitzpatrick are outstanding! More

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I have bought several vehicles over the last 24 years from Pete Moore. It’s always a pleasure to work with people I know and trust. I have bought 2 new vehicles in the last 6 months. Thanks for being so from Pete Moore. It’s always a pleasure to work with people I know and trust. I have bought 2 new vehicles in the last 6 months. Thanks for being so professional and courteous. More

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I recently traded my vehicle in on a new one and Mr. Kyle Prell assisted me. He was knowledgeable and very nice helped with everything and answered all my questions. I would definitely recommend any Kyle Prell assisted me. He was knowledgeable and very nice helped with everything and answered all my questions. I would definitely recommend anyone looking for a new or used vehicle to go to Pete Moore and work with Kyle Prell on their next purchase. More

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We bought a car for our daughter on January 8. The sales experience was pleasant, but there was an error on the finance paperwork preventing us from getting her tag. We paid out of pocket for anot The sales experience was pleasant, but there was an error on the finance paperwork preventing us from getting her tag. We paid out of pocket for another temporary tag. It expires in six days. We’ve only been told by the dealership it would take a couple more weeks. I have left messages for the finance office, and the new car manager with no return call. The salesman is clueless and just says “he doesn’t know how this happened.” I realize that mistakes happen, but this is a car dealership and this should be normal process for them. We drove two hours from out of state to make the purchase. Our daughter lives a couple of hours away from us at college. Very disappointed in this customer service! More

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