Kyle Ray | Page 5

Shady practice Seems BMW on FB blocked me for telling buyers to beware! They are great at selling you a car but not following through with promises. That poor chec Seems BMW on FB blocked me for telling buyers to beware! They are great at selling you a car but not following through with promises. That poor check you “sent” must be to the wrong address? I’ve been dealing with their promises since the beginning of Aug! Don’t let their FB page or the reviews here fool you. They removed all the negative things on FB and I don’t see my review on here either. Buyer Beware! Oh and don’t buy the insurance and pay it all up front, even though they say you can cancel it at any time, they still haven’t given us our money back. Which isn’t saying anything good about such a high end company!! More

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Professional, courteous and customer focused The team at BMW of West St. Louis was top notch in my opinion. From my first interaction with Veronica and Kyle through negotiation and trade in wit The team at BMW of West St. Louis was top notch in my opinion. From my first interaction with Veronica and Kyle through negotiation and trade in with Brent and financing with Bob the Suntrup team was informed, open to questions, wanted to get the deal done and expedited the paperwork process. More

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Great purchase experience Brandon is very knowledge level and he is super attentive to our inquiries and needs. He ordered the exact vehicle that we wanted and gave us a great Brandon is very knowledge level and he is super attentive to our inquiries and needs. He ordered the exact vehicle that we wanted and gave us a great price! The experience could not have been more perfect. More

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Veronica and her manager were helpful ! Your staff was very helpful and very efficient. Will visit again in the future and would recommend all my friends to come see you guys at the dealers Your staff was very helpful and very efficient. Will visit again in the future and would recommend all my friends to come see you guys at the dealership on Manchester . More

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Best car buying experience Friendly, informative, helpful, customer first attitude. Everyone was great to work with and they were helpful in managing the car buying process. Be Friendly, informative, helpful, customer first attitude. Everyone was great to work with and they were helpful in managing the car buying process. Best car buying experience I’ve had. More

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Wonderful experience We had a wonderful experience purchasing not only one new BMW but two. Kyle Ray, did an excellent job finding the two cars we wanted and was very per We had a wonderful experience purchasing not only one new BMW but two. Kyle Ray, did an excellent job finding the two cars we wanted and was very personable and was very concerned that we were happy with our purchase. Bob in finance made it so easy to finance our cars. He was very friendly and very professional. Jane, our genius did an excellent job showing us all the features on our cars and how they worked. She spent a lot of time answering our questions. Over all we are very pleased. More

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Best consumer atmosphere in the metro area In under a decade I’ve had 2 Mercedes, 2 Lexus vehicles, an Audi, and 2 Lincolns (do those count?). This is my 2nd BMW from West St. Louis, and I plan In under a decade I’ve had 2 Mercedes, 2 Lexus vehicles, an Audi, and 2 Lincolns (do those count?). This is my 2nd BMW from West St. Louis, and I plan to continue with them indefinitely. Greatest staff in the metro area, top to bottom. When it’s time to re-up my lease, I will go right back to these fellas without spending a second shopping around elsewhere. Healthy, fun environment with guys who are passionate about the BMW’s they’re selling. Stoked to see the renovations to the building as well. -Mike Judy More

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Overpriced because of their location I am rating BMW of West St. Louis as low as possible. First off, if you shop around you will notice that due to the fact that BMW of West St. Louis i I am rating BMW of West St. Louis as low as possible. First off, if you shop around you will notice that due to the fact that BMW of West St. Louis is on Manchester Road in West St. Louis County their prices are 10%-20% over what you will find at other dealerships around the country. Now that is not my biggest concern. My concern is how disrespectful our salesman was. Here is the story, they had a car for sale that was substantially over-priced when we researched other BMW dealerships that had the same car. When we attempted to negotiate price with the salesman he said that we could not find that particular car with those miles and those features for our price. We showed him that on BMW's corporate website there were several in the area with identical features and miles for the price we wanted to pay. The salesman said word for word, "Do you think we do not shop around?". So we left. Salesman called next day and said he wanted to talk about our offer. So reluctantly, we went back. Explained to him that we wanted to buy the car locally but for a fair price. We explained to him that we were travelling to BMW of Nashville to purchase the car for the price we were willing to pay unless he matched the listed price. The Salesman said word for word, "Have fun in Nashville." By the way, we paid 20% less for the same car since we did not buy it at BMW of West St. Louis. We recommend BMW of Nashville More

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Absolutely excellent dealer I can't give enough praise to this dealership and to our sales person, Kyle. I went to look at two separate vehicles and Kyle was extremely open about I can't give enough praise to this dealership and to our sales person, Kyle. I went to look at two separate vehicles and Kyle was extremely open about both - absolutely zero "hard sells" or anything of the sort. I ultimately decided to get one of the vehicles with my fiancée, rather than the one I looked at for myself. Again, nothing but help from Kyle, he didn't re-try and sell the vehicle I originally came in to look at. Bottom line, incredibly fair dealership with salespeople who 100% put their efforts into making you feel comfortable and into the car you want. Finance was also fantastic - no hard sells on warranties like I've experienced at both my two previous sales experiences. The finance manager Vince was nice throughout and was really perfect. I've had consistent bad experiences with finance agents being incredibly pushy and outright lying about warranties; absolutely zero of that here. I doubt I'll be buying another vehicle anytime soon, but if I do they'll be the first dealership I look at. Definitely recommend, make sure to ask for Kyle! More

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total professional, delivered on every promise made. AAA+++ found a specific Jeep online some 1200 miles away, but it sounded good. Upon my first call I was given to Kyle Ray. He handled the deal and negotiatio found a specific Jeep online some 1200 miles away, but it sounded good. Upon my first call I was given to Kyle Ray. He handled the deal and negotiations with complete professionalism. Every promise made was cheerfully and accurately honored. What a great experience. I wish they were closer as I would definitely seek them out for future vehicle purchases. communication and responsiveness were also excellent. Vince Sweeny in the finance department was also very good to deal with. If they continue to keep customers as happy as I am, they will succeed and prosper. More

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