Kyle Schumacher | Page 14

“Express” Service. HA A simple 5k mile service that I waited for at the shop, and quoted 1 hr. After waiting for nearly 2 hours, I asked the service rep about my truck. I A simple 5k mile service that I waited for at the shop, and quoted 1 hr. After waiting for nearly 2 hours, I asked the service rep about my truck. I was told it’d been done for awhile. He owned up to the mistake, though it wasn’t terribly busy at the time, which I appreciated. He said truck was washed and ready and that Valet would have it right out to me. After waiting another 20 minutes outside, while watching nearly the entire Toyota staff chit chat and hang out since it was nearing close of business, I finally see my truck driving out the backlot expecting it to be ready. Low and behold, it took a quick turn and disappeared into the car wash, which they said was already complete. After another 10 minutes standing there, my truck finally arrived. 2 1/2 hours is not what I would call an “Express Service”. This was the ‘18 Tacoma’s very first 5k service too and I am sadly disappointed. Will be taking my business to Folsom Toyota from here on out. More

by P.M.CRUMMETT Verified Customer Verified Customer

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oil change First time I arrived without an appointment. It was very busy, yet I was greeted and sent to my service rep. Kyle Schumacher. As always, Kyle was ver First time I arrived without an appointment. It was very busy, yet I was greeted and sent to my service rep. Kyle Schumacher. As always, Kyle was very courteous and expedient . I was out in 45 minutes and with a car wash. Thank you, Kyle. More

by rainbowseeker Verified Customer Verified Customer

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Shuttle only drops off/ picks up within 10 miles. If you live outside of 10 mile driving distance then don’t expect to use their shuttle service to get to work or home. You will have to pay out of poc If you live outside of 10 mile driving distance then don’t expect to use their shuttle service to get to work or home. You will have to pay out of pocket for an Uber or a rental even though your car might take 5-6 hours or longer. I bought a new car from them with maintenance for up to 75k miles and even though they are a 30 min (28 miles) drive away, my wife and I chose them to purchase our Camry. We won’t be driving there anymore for service for our Camry since I should not have to pay out of pocket to get home if they have a shuttle service. I can accept no pick up but when their shuttle drivers aren’t driving, then why does a +18 mile drop off difference matter much? How does their shuttle service not include Sacramento? I would imagine many of their customers come from Sacramento. Other than this experience where I canceled mid service because I had to get to home, they’ve been professional to us from day one. More

by 10 mile radius is ridiculous Verified Customer Verified Customer

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We are only human. Everything started off okay, not great, but just okay. The jack wagon service advisor I had ignored me as I was standing at his desk. I explained my i Everything started off okay, not great, but just okay. The jack wagon service advisor I had ignored me as I was standing at his desk. I explained my issues, starting with hard shifts, and a noise coming from my front end suspension. The car is left with you for a long amount of time. I did have an appointment. At 5:45 pm I get a call from my service advisor, my car is ready. The transmission was updated, awesome! The front end noise is coming from your trailer hitch. I asked him how my front end noise is coming from the rear. He explained to me that him and his techs are only human. He also said I have 12 mins now to get my car. Awesome. Let me get to Roseville in Citrus Heights in 12 mins. He was “human” enough to stay for a few extra mins. Thanks. Getting into my truck, I noticed there were fingure prints all over my touch screen stero. The car must of been kept running for no reason because there was big difference of gas levels from when I dropped it off to when I got it back. Or maybe it had something to do with the nearly 30 miles that were driven in my truck. So the next day I went to Maita Toyota without an appointment. Explained the problem to the service advisor who was friendly. He put a tech in my car with me immediately to identify the noise. Once the tech heard enough. I went and filled out paperwork with my friendly advisor. He ordered and paid for my Uber ride home. About 2 hours later I get the call. This call was explaining the front end noise. He didn’t say it was a trailer hitch. He didn’t say they were only human. He told me my skid plate was missing a bolt. Something that your techs neglected to check. Something that was so easy to fix. Something that will make me go to there service centers over yours. The problem was fixed to my satisfaction. More

by Thedylan767 Verified Customer Verified Customer

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Very good staffing Excellent customer service friendly staff.good service.they go far beyond for help.nice beverage service.i would recommend any 1 else to make their ap Excellent customer service friendly staff.good service.they go far beyond for help.nice beverage service.i would recommend any 1 else to make their appointment there. More

by vinesh.lakhan Verified Customer Verified Customer

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Lunar installation & Rental Car I s/w Wes in the Rental Car Dept. Regarding my upcoming service installation (Lumar) appointment this Thursday 8-23 @ 8:30! Wes was kind enough to I s/w Wes in the Rental Car Dept. Regarding my upcoming service installation (Lumar) appointment this Thursday 8-23 @ 8:30! Wes was kind enough to fill me in on what I should expect when I bring my new 2018 Camry XSE in and receive a Rental Car (either Prius, Corolla, or Camry) for two days. He gave me piece of mind and reassured me that every thing would taken care of upon my arrival. More

by DON_KENTOPP Verified Customer Verified Customer

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Rating Kyle is an excellent advisor. He is good at what he does. Good employee..highly recommend him. I always go to him for my car services. Kyle is an excellent advisor. He is good at what he does. Good employee..highly recommend him. I always go to him for my car services. More

by AMBRIN80 Verified Customer Verified Customer

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Great customer service Customer service Associates are very friendly and great. Cleanliness of the facility is very good. I bought my vehicle from Roseville Toyota and I wil Customer service Associates are very friendly and great. Cleanliness of the facility is very good. I bought my vehicle from Roseville Toyota and I will continue my service there. More

by AASTANLEY Verified Customer Verified Customer

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Won’t come back here ever! Rude service writer. Won’t ever come here for any services, purchases, help, or anything else for that matter. Worst customer service I’ve ever expe Rude service writer. Won’t ever come here for any services, purchases, help, or anything else for that matter. Worst customer service I’ve ever experienced...never have I’ve ever been treated so poorly in my life. It’s ok because i won’t be giving this dealership another penny ever again! More

by Justanotherdissatisfiedcustomer Verified Customer Verified Customer

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Great service. The staff are friendly personable and knowledgeable. Kyle did a great job explaining as well as following up after service was completed. He is very p The staff are friendly personable and knowledgeable. Kyle did a great job explaining as well as following up after service was completed. He is very professional. More

by lara3400 Verified Customer Verified Customer

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