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Kyle Schumacher
Kyle Schumacher at Roseville Toyota

Kyle Schumacher | Page 4

Service Advisor

Roseville Toyota

700 Automall Drive
Roseville, CA 95661

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4.9
243 Reviews

I have been working in the auto industry for 7 years now. I graduated in 2011 from Universal Technical Institute with Toyota Technician Certifications. I started off my career as a lube technician working for a local shop. After working for about a year, I wanted to advance my career. I started working at Roseville Toyota in December of 2012. I started as a lube technician, after 8 months I was promoted to Service Advisor. I live locally in town with my fiancée and 2 year old silver lab. We both enjoy camping and going to Tahoe on our days off. One thing that I love about my job is helping customer throughout the process.

Dealership Experience

13 yrs, 11 mos

Industry Experience

15 yrs, 2 mos

Specialties & Trainings

Toyota Technician Training at Universal Technical Institute

4.9

243 Reviews

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243 Reviews of Kyle Schumacher

August 26, 2023

Dealership Rating
Employee Rating

Received Excellent Customer Service and appreciated the free car rental, I did not except that service. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 28, 2023

Roseville Toyota responded

Thank you, Mary. We truly appreciate your wonderful feedback. Our team looks forward to serving you again one day.

August 14, 2023

Dealership Rating
Employee Rating

Always extremely helpful! Whenever it's time for my service, I'm reminded via text, I'm in and out of there! Friendly service! More

by wendyma1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole Anderson

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Aug 16, 2023

Roseville Toyota responded

Wendy, We are always delighted to serve you. Thank you for your 5-star review. We look forward to serving you again next time.

June 10, 2023

Dealership Rating
Employee Rating

Kyle was truly a number 10! I really like the cafe while waiting. Very quick and attentive service. More

by chuckkilbourne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 12, 2023

Roseville Toyota responded

Chuck, It was our pleasure to have provided you with excellent service. We're glad to know you were in great hands with Kyle! We look forward to serving you again at Roseville Toyota.

April 11, 2023

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Employee Rating

I have been going to this dealership for many years. I’ve always been happy with the service I get. More

by maryannmundy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 18, 2023

Roseville Toyota responded

We truly appreciate your loyalty! Thanks for continuing to be a valued customer here at Roseville Toyota!

February 01, 2023

Dealership Rating
Employee Rating

Took vehicle in for 5K service. Got right in, nice setup to wait right next to snack bar. Finished faster than time promised. More

by coleencoffey
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole Anderson

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Feb 01, 2023

Roseville Toyota responded

Thanks for the high rating, Coleen! We're happy to hear your visit was comfortable and the service took less time than estimated. We hope to see you again in the future at Roseville Toyota!

January 31, 2023

Dealership Rating
Employee Rating

I can always rely on Kyle & Josh for superb service. Thanks again for the exceptional service. ~GMAJULZ More

by Julzann57
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Josh - Head Vehicle Technician

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Jan 31, 2023

Roseville Toyota responded

We truly appreciate the wonderful shoutouts to Kyle and Josh! Thanks for taking the time to share your excellent service experience with us. Until next time, safe travels from Roseville Toyota!

October 20, 2022

Dealership Rating
Employee Rating

Not personable. Horrible customer service experience. They try to take you over the coals with their recommendations. Overpriced service For a Toyota as you think yo More

by Ba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Print
Oct 24, 2022

Roseville Toyota responded

Hello, I’m sorry to hear your experience with our service department was less than satisfactory. We strive to provide the best possible prices and five-star customer service every time. I’d like to discuss your concerns in further detail. Please give me a call at the number below when you are next available, thank you. Cole Anderson 916-527-6211 Service Director

October 11, 2022

Dealership Rating
Employee Rating

Good job! They were able to work on my vehicle in a specific period of time and update me about the condition of my car. More

by Pogi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Oct 11, 2022

Roseville Toyota responded

Thanks for the 5-star review! The Roseville Toyota team takes pride in keeping you up to date throughout your vehicle's service. Let us know if you need anything else!

October 09, 2022

Dealership Rating
Employee Rating

Expensive and terrible service. Do not care about customer satisfaction at all. Rude behavior on the phone. More

by Mummanen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Print
Oct 11, 2022

Roseville Toyota responded

Hi Ramesh, we strive to provide our valued customers with the most affordable and competitive prices. Unfortunately, due to the ever-changing economy and continued supply chain issues, these may fluctuate. As for the customer service you received, that is not representative of our dedication to five-star service, and for that I apologize. I’d like to speak with you about your experience in further detail. Please contact me at your earliest convenience so we can make things right, thank you. Cole Anderson 916-527-6211 Service Director

September 02, 2022

Dealership Rating
Employee Rating

Brought Toyota Tacoma PU in for oil & filter, and transmission fluid change. Next day had a puddle of transmission fluid on floor of garage. Turns out to be a bad gasket on drain plug. Too bad they d More

by lbridgman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Sep 07, 2022

Roseville Toyota responded

Hello, I’m sorry to hear about your gasket and drain plug. It is our goal to make sure your vehicle is safe and road-ready after every service appointment. Please reach out to me at the number below so we can make things right, thank you. Cole Anderson 916-527-6211 Service Director

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