Kyle Shaw
Kyle Shaw at Capital Ford of Wilmington
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Kyle Shaw | Page 2

Service Advisor

Capital Ford of Wilmington

4222 Oleander Dr
Wilmington, NC 28403

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4.9
90 Reviews
4.9

90 Reviews

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90 Reviews of Kyle Shaw

February 01, 2024

Dealership Rating
Employee Rating

Always meets my needs and does a great job when servicing my car. Like the sales department also More

by MINTZCHERYL
Service Price Transparency
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Recommend Dealer
Yes

January 22, 2024

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Friendly, helpful and always kept me up-to-date with progress of work being done. More

by JRLJI
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Recommend Dealer
Yes

January 19, 2024

Dealership Rating
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Great service every time I come in friendly and knowledgeable. Work completed in a timely manner. More

by KLH28412
Service Price Transparency
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Recommend Dealer
Yes

January 17, 2024

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Don’t have car back yet. Car has been in for inspection before Christmas and has not passed yet. Have to keep taking it back. Very very inconvenient. Always buy fords and doe More

by ANNTHIRY108
Service Price Transparency
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Recommend Dealer
Yes
Jan 29, 2024

Capital Ford of Wilmington responded

Good afternoon. I reached out privately last week. I am sorry that you had such an ordeal getting your vehicle inspected. Unfortunately due to the check engine light being on, it prevents it from passing the emissions portion of the North Carolina state inspection. The repair and the necessary amount of driving after repairs are completed add to the process. I understand that since this review was posted your vehicle has passed state inspection. If you need anything further, please don't hesitate to reach out to us.

January 17, 2024

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Great space to work while I’m waiting for my vehicle. Makes for a seamless day when I’m on the go. More

by CBURKAUSKAS
Service Price Transparency
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Recommend Dealer
Yes

January 17, 2024

Dealership Rating
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Kyle Shaw is super friendly and professional. He always has a smile on his face. He always keeps me updated on my car. He is very concerned about explaining the needs of my car. I like the fre More

by NEVADAKOVETTE
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Recommend Dealer
Yes

Other Employees Tagged: Caleb Sayers , Stacey Vilardi

January 17, 2024

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Employee Rating

It’s a very professionally run enterprise. The customer service in the service department is exceptional. Mr. Kyle is extremely courteous and attentive. More

by Ranger
Service Price Transparency
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Recommend Dealer
Yes

January 16, 2024

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Way too expensive. Will not be back! I will use local mechanics. I bought 7 cars there. I’m done!!! More

by DCHRISTENSENSTJ
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Recommend Dealer
Yes

January 16, 2024

Dealership Rating
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They communicate with me very well and they have done great work on my truck More

by HENDERSONJR1
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Recommend Dealer
Yes

Other Employees Tagged: Scott Beasley

January 16, 2024

Dealership Rating
Employee Rating

Kyle checked me in found I had a service coming free. I waited in a comfortable show room and in 30 40 minutes was on my way. Everyone was great More

by Drake
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Recommend Dealer
Yes
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