Kyle Warren | Page 3

ABSOLUTELY THE WORST DEALERSHIP EVER!!THEY LIE, DECEIVE, ABSOLUTELY THE WORST DEALERSHIP EVER!! THEY LIE, DECEIVE, do SHADY things as well! DO NOT TRUST THEM AT ALL! DCH FORD IN EATONTOWN!! They are a bunch ABSOLUTELY THE WORST DEALERSHIP EVER!! THEY LIE, DECEIVE, do SHADY things as well! DO NOT TRUST THEM AT ALL! DCH FORD IN EATONTOWN!! They are a bunch of liars! They Tell you what you want to hear and then say “we’ll you signed the as is waiver”! We were told the Ford F-150 we purchased went through the 170 point check to insure there was nothing wrong with it. The moment we drove off the lot and came home we noticed NOTHING WAS DONE TO IT! It was not in any way serviced before we purchased it! When I called the very next day they acted all surprised. We did bring it back to get properly serviced but there was still an issue with the steering. Matt drove it with us in it and stated that there was a problem but then blamed it on the large tires. I spoke directly with the service department who advised me they told Matt it has an issue with the steering. It was not until i pressed the issue did it get fixed but they all acted like they were doing us a favor! Sorry, that’s on them! They shift the blame from one person to the next and keep repeating the same line, “you signed the as is waiver”! The radiator fluid is still brown , the oil dip stick is rusted and broken and the radio is still an issue! That should of been fixed during the 170 point check!!! If I would of know this is how they do business I would of brought the truck back the next day and canceled the deal! Bernard also stated the key was a regular “old school” key that we can get cut anywhere to make a copy as the truck only came with 1 and guess what?? That was a lie! It has a chip in it so that’ll cost us at least $100. The place had no ac, we sat there sweating and quite uncomfortable! It’s very dirty and everyone we have dealt with is beyond unprofessional! The only helpful one was Kyle in the service department.We will be actively telling everyone we can about our experience and in all social media sites as well. More

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I get all my vehicles serviced at DCH. I am very pleased with this service. It is done promptly and done right the first time. also its easy to get an appointment. with this service. It is done promptly and done right the first time. also its easy to get an appointment. More

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Joe & Kyle provide OUTSTANDING customer service. They are consistently friendly and helpful, but most importantly, they are honest. At every opportunity I continue to recommend this service department - are consistently friendly and helpful, but most importantly, they are honest. At every opportunity I continue to recommend this service department - they earn my business every visit!!! More

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The service department was professional, quick and responsive to all our questions. It was a great experience and we would recommend to friends and family. responsive to all our questions. It was a great experience and we would recommend to friends and family. More

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Always very friendly and helpful. Professional crew in service Will recommend this place to everyone I know It’s always a pleasure dealing with Warren service Will recommend this place to everyone I know It’s always a pleasure dealing with Warren More

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Very attentive and kept me informed of all of the steps involved. He was very pleasant and communicated in a very effective manner. He explained everything clearly and answered all of my questions involved. He was very pleasant and communicated in a very effective manner. He explained everything clearly and answered all of my questions More

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I am a very satisfied customer of the Service Department at DCH Ford of Eatontown. Kyle and Joe always take care of me. They are extremely knowledgeable, dedicated to their customers and a pleasure to work at DCH Ford of Eatontown. Kyle and Joe always take care of me. They are extremely knowledgeable, dedicated to their customers and a pleasure to work with and talk with. They do a great job! More

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Great service reps. 5 stars. Friendly knowledgeable and accommodating in every way. Certainly would by my next vehicle from dch just knowing they are in service accommodating in every way. Certainly would by my next vehicle from dch just knowing they are in service More

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While I would say I received fair pricing on the used Jeep I purchased from this Ford dealership, I would also say they have the worst customer service I have ever experienced. The salesman I dealt with Jeep I purchased from this Ford dealership, I would also say they have the worst customer service I have ever experienced. The salesman I dealt with briefly was friendly and professional, however, most of my dealings were with the Used Car Sales Manager. The sale was slightly more involved as it included some repairs that we agreed would be made to the Jeep as part of the deal. I should have known what I was dealing with when they attempted to add a $300 COVID sanitation fee to the final paperwork. After the paperwork was signed, the Jeep was brought to their service department and the sales manager all but washed his hands of the situation. I received zero communication from the dealership at this point. The only time I spoke to someone was when I texted the manager or had to drive down to the dealership to speak in person. The service manager was professional and understanding considering the sales manager made the deal and dumped the repairs on him. One of the two repairs we agreed would be made turned out to be too complicated for their shop to do as they did not have the proper tools. A credit/refund was offered which I accepted as at this point as it was over a week and I still had not taken possession of the vehicle. I was told the check would be ready that evening, then the next day, then the next, then after the weekend, then it would be mailed and when I explained to the manager how this sounded to me I was told by him he "has better things to do". I found emails of some more professional employees who finally were able to have a check cut and waiting for me to pick up..... I never forced the dealership to make this sale under these conditions. If they did not want to follow though or felt it was a nuisance, then don't agree to the terms. Even when it came to the plates. Multiple times it was confirmed they were to transfer my existing plates. When the processing was done I get a call that my new plates are in. A couple days later when my wife goes in to pick them up...they couldn't find them! Turns out they were in a pile of plates to be returned to the MVC. Good thing the employee who was supposed to return them was out for the day. (Oh, Shout out to the receptionist was is absolutely lovely to deal with, Thank you!) The worst communication and customer service I have ever received at a dealership. I received and generic email from the General Sales Manager thanking me for the sale and such. I replied to that email with my sentiments and phone number and received no response. I get it, I didn't buy a new Ford from them, it was a used car deal....but if you cant provide proper customer service or communication, then don't sell used cars..... Two stars simply because it was a fair price and the salesman was a nice guy. More

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good, quick, service........ Had an oil change.. not sure why I need to write 25 words to explain the service was done in a timely fashion and I was able to get out quickly.. UNLIKE this survey! why I need to write 25 words to explain the service was done in a timely fashion and I was able to get out quickly.. UNLIKE this survey! More

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