LJ Nimmerrichter

Purchased a 2020 Jeep Gladiator from Hall last year. Recently brought it into another Hall dealership in VB for some routine maintenance and found out it needed some major repairs to the aftermarket sus Recently brought it into another Hall dealership in VB for some routine maintenance and found out it needed some major repairs to the aftermarket suspension. After finding out that the repairs were not covered in the aftermarket warranty as I believed they were I reached out to Hall EC to discuss my frustrations. My call was answered by their GM Kris Bradshaw. He informed me that aftermarket lifts and suspensions were not covered, but he would look further into the situation for me since I firmly believed everything was covered. Within in a short time Kris called me back to let me know he had reached out to his regional manager and after looking into the matter assured me all repairs would be covered. I can't say enough about how through all of this I really felt like someone cared. Thank you, Hall Toyota and Kris Bradshaw. You've made a customer for life! More

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