La'Trell Alson
La'Trell Alson at Premier Subaru

La'Trell Alson | Page 3

Express Service Advisor

Premier Subaru

150 North Main Street (Rt.1)
Branford, CT 06405

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5.0
27 Reviews

Dealership Experience

6 yrs, 5 mos

Industry Experience

6 yrs, 5 mos

5.0

27 Reviews

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27 Reviews of La'Trell Alson

July 28, 2022

Dealership Rating
Employee Rating

Always receive excellent care of my Suburu Crosstrek when i bring it in for service.. staff is professional, efficient, and friendly. I have utmost confidence in the skill of the Suburu technicians. More

by Casey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Martine Raes

Jul 30, 2022

Premier Subaru responded

Thank you @Casey for your review! We appreciate your confidence in the Premier Subaru Express Service Team! Thank you for your business!

January 26, 2022

Dealership Rating
Employee Rating

The service representative was extremely helpful in changing some aspects of the appointment time etc. Their representative picked up my car,brought it to the dealer,performed the necessary service More

by Ruby
Customer Service
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Cristal Bello

Jan 28, 2022

Premier Subaru responded

Hello Ruby, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 16, 2022

Dealership Rating
Employee Rating

Very friendly and professional staff ( Maegan Collazo and La'Trell Alston ). Service done in a timely manner ( Eric Joyner ). All requested work accomplished. More

by cfmsubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Maegan Collazo, Eric Joyner

Jan 18, 2022

Premier Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 24, 2021

Dealership Rating
Employee Rating

Professional, efficient, courteous, services performed as described in advance, loaner car (for the day) experience was effortless. More

by jdavison52
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Raucci (5 stars)

Jan 14, 2022

Premier Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 31, 2021

Dealership Rating
Employee Rating

Excellent service (I’m a repeat customer). Knowledgeable and helpful…special thanks to Service Rep. Cristal for service recommendations. Availability of Loaner appreciated. All staff masked, which was rea More

by barr
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Cristal Bello

Sep 02, 2021

Premier Subaru responded

Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 22, 2021

Dealership Rating
Employee Rating

Usually I do not have a problem but when I bring my car in for service breeze through check in and then have to wait 40 minutes for a loaner that was planned during the scheduling and given an attitude due More

by tbangr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 22, 2021

Premier Subaru responded

Mr. Yaeger/Thank you for your comments and your past business. We do try our best each day and appreciate comments as they help us improve our operations. As you know, the delay associated with the loaner was the fact that you had presented to us an expired insurance card. Unfortunately, we are unable to release a vehicle to a customer without proof of current and active insurance. We do know that there was a delay in you obtaining this from your insurance company - but, we had a vehicle ready for you as promised once that was cleared up. Our team stands ready to assist you in the future - and, typically we can get these loaners on the road within 10 minutes with proper information. Thank you for your comments - and, for your business.

Jun 25, 2021

Premier Subaru responded

Mr. Yaeger/Our team was here and present. There was a question that we attempted to answer internally about your expired insurance card. Once our Service Advisors write up your concerns about the vehicle - we do introduce you to our Rental Car Agents that assist with the rental or loaner cars. We have watched the video of that morning to confirm timing - as, we truly always want to do better. We rent and lend cars consistently - and, most of them are done within 15 minutes - complete. This one, no doubt, was longer given the presentation of the expired insurance card.

Jun 25, 2021

tbangr responded

Sorry but I beg to differ. You are correct I did need to log into show an updated card which took me a total of 5 minutes while with the service associate. Ask yourself how long does it take to log into an account online and view its contents? As your protocol goes. Upon entering the dealership, you speak to a service provider check in and discuss what is to be performed on the vehicle. Once this is completed you are then asked to wait in the waiting area to be assisted with the loaner vehicle. AT THIS POINT, I waited the additional 40 minutes for someone to arrive, all while who I think was the manager sat there when he finally came over as he can see I was a little disappointed and asked if everything was alright and at that moment I declared I was disappointed that I was already waiting 30 minutes. I had to wait an additional 10 minutes before someone arrived at work to help me. The individual who arrived late to work then decided to take his time strolling around as he can see I was in a rush and already late to work in which I was late for a meeting. However, Thank you for your response. It is good to see that you team works closely together to cover up their mistakes. This is a bit disappointing as I had thought Premier Subaru provided better customer service than experienced.

December 22, 2020

Dealership Rating
Employee Rating

Everyone from sales to service (for some accessories) was exceptional. This is my second time buying a new car from Premier Subaru. I made the colossal mistake of leasing (for the first time) another bra More

by DawnMo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jack Basciano , Shaun Daly, Timothy Harris, Omar Perez, Barbara Shaham, Neil Wetmore

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