La'Trell Alson
La'Trell Alson at Premier Subaru

La'Trell Alson | Page 2

Express Service Advisor

Premier Subaru

150 North Main Street (Rt.1)
Branford, CT 06405

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5.0
27 Reviews

Dealership Experience

6 yrs, 5 mos

Industry Experience

6 yrs, 5 mos

5.0

27 Reviews

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27 Reviews of La'Trell Alson

October 19, 2023

Dealership Rating
Employee Rating

dealer went beyond my expectation on this repair. facility is so clean and comfortable. repair was supposed to take 2 days but only took a few hours. they even washed my car when done! More

by smerzky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2023

Premier Subaru responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

October 05, 2023

Dealership Rating
Employee Rating

I want to start by saying I love my Suburu. I purchased two from another dealer. What my dealer wanted to charge me for my 30k maintenance was astronomical. So I checked around and found a spec More

by mrsss0513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2023

Premier Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

June 29, 2023

Dealership Rating
Employee Rating

I came in with a concern regarding the safety of my vehicle and the service staff as well as the technician were both exceptionally knowledgeable and transparent. The took my concerns seriously and too More

by tysantiago90
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Nick Koumoutseas , The technician Bob (5/5)

April 05, 2023

Dealership Rating
Employee Rating

Great service and friendly staff in the service area. . The building is very clean and bright. You can watch your car being worked on through the service window More

by Jimnolan39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juliette I believe

Apr 06, 2023

Premier Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

March 15, 2023

Dealership Rating
Employee Rating

My first service visit for an oil change. The advisor was incredibly helpful and answered all my questions. The service was fast and thorough. Highly recommend More

by jennifercolorado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2023

Premier Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation, and have an amazing day!

March 13, 2023

Dealership Rating
Employee Rating

Very good service dept…have used them since purchasing the vehicle from the same dealership. Seriously think about getting another Subaru and the dealership has certainly earned first crack at getting my More

by 120WTF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 15, 2023

Premier Subaru responded

Hi, we really appreciate your great feedback! We want all our customers to feel this way when leaving our dealership!

February 14, 2023

Dealership Rating
Employee Rating

One of the very best Subaru establishments in Connecticut. Bob Alvine, President, oversees all operations. His customers have always been his top priority and it is reflected in his exceptional S More

by Ted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnny Rodriguez, Brian Galaz , Rachael Kudej, Phylann Perrotti, Martine Raes

Feb 18, 2023

Premier Subaru responded

Ted, your wonderful feedback and rating mean a lot to us.

February 05, 2023

Dealership Rating
Employee Rating

Maegan was awesome! Got my recall,oil change and new tires all completed in a timely manner. Bob Alvine runs a superb dealership I must say other dealerships should take More

by Ashley c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Harger, Johnny Rodriguez, Michael DelPeschio , Maegan Collazo, Shaun Daly, Andre DiErrico, Rachael Kudej, Phylann Perrotti, Martine Raes, Robert Burgess

Feb 08, 2023

Premier Subaru responded

@AshleyC - Thank you for your comments and review. We really appreciate your business and your confidence in our organization. The Premier Subaru Team is honored to assist you.

January 24, 2023

Dealership Rating
Employee Rating

$97. 00 for a conventional oil change is absurd. I won"t be back for any further service needs or parts. More

by jankrosebill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 24, 2023

Premier Subaru responded

We are sorry to see your review. We do those oil changes for as low as $39 per service with our oil change club card. Without question, the cost of oil changes has gone up over the last few years. We have increased our prices by only $5 over the last 2 years. Conventional oil is subject to an additional tax - which actually increases the price quite a bit. We encourage our customers to take advantage of our daily club card special which brings those changes down to only $39 per oil change. We are confident that nobody in the market will do an oil change - using Genuine Subaru oil and parts - for $39.

Jan 24, 2023

Premier Subaru responded

Please contact our General Manager as he would like to assist you.

Jan 26, 2023

Premier Subaru responded

@Jankrosebill - Our General Manager is waiting to assist you. Please contact him and he can certainly help you.

Jan 24, 2023

jankrosebill responded

no one offered me the oil change club offer,I still feel the same way.My attitude has not changed

Jan 25, 2023

jankrosebill responded

jankrosebill@optonline.net

September 04, 2022

Dealership Rating
Employee Rating

Great service and I love how they treat us. From start to finish, this is by far the sales and service Auto Dealership in our area and nation. My wife and I highly recommend Bob and his te More

by Eddie Salerno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

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