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Lacey Skelton
Lacey Skelton at Shottenkirk Chrysler Dodge Jeep Ram Prosper

Lacey Skelton | Page 5

Service Advisor

Shottenkirk Chrysler Dodge Jeep Ram Prosper

2550 W University Dr
Prosper, TX 75078

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4.9
49 Reviews
4.9

49 Reviews

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49 Reviews of Lacey Skelton

September 20, 2024

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Employee Rating

Jeep was serviced and had a recall processed and was ready the next day. Samantha followed up with a phone call on a question I had. I do wish they would wash the vehicles, other than that great More

by brent_troy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha

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Sep 23, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 18, 2024

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Shottenkirk CDJR has the worse Service Center of any Jeep dealership we have ever used. I took our GC into the Service Center at 10:50a.m. for an 11:00a.m. appointment to have the oil changed. I was shown More

by d-h
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 19, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

September 17, 2024

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Lacey take care of everything and going one step forward doing better than anybody else. More

by lgduque
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 18, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 03, 2024

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Employee Rating

Solid dealership. Nice staff. I’ve been taking my 2019 Ram since their dealership opened. More

by Jsim
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jules Walters

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Sep 04, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

August 31, 2024

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Employee Rating

Sales person Aaron Bantu was very helpful and worked hard to make the deal right. More

by brian_smisek
Recommend Dealer
Yes

Other Employees Tagged: Aaron Bantu , Eddie Brown, Trey Woodley

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Sep 04, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Brian, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

August 29, 2024

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Employee Rating

Lacey has always been great to work with. She is quick to respond even when she is off for the day. Will use Lacey for all my service needs. More

by brian_smisek
Service Communication
Recommend Dealer
Yes
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Sep 04, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for your wonderful review! We're thrilled to hear that Lacey has provided you with such exceptional service at Shottenkirk Prosper Chrysler Dodge Jeep Ram. It’s great to know that you appreciate her quick responses and dedication. We look forward to assisting you again with all your service needs! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

August 29, 2024

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Lacey provided friendly and professional service. Thankfully it was a simple fix and did not take long. More

by luisfvazquezpr
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 29, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 26, 2024

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Employee Rating

Lacey was great and helped in every step, really liked the experience with the Shottenkirk dealership, I will definitely recommend them. More

by mittapallikiran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 27, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

August 20, 2024

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Employee Rating

Great experience - Lacey kept me updated throughout the entire process. Factory recall was performed in a timely manner and my jeep was ready when promised. More

by egresham23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 21, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

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