Lacye Laning

Lacye Laning, Service Advisor is the service advisor who always helps me. She is knowledgeable, professional, helpful, and trustworthy. The work she provides has been great. I can’t say the same for the lad always helps me. She is knowledgeable, professional, helpful, and trustworthy. The work she provides has been great. I can’t say the same for the lady the phones roll over to when the service advisors don’t answer because they are busy. Whoever that lady is, she is rude, unprofessional - perception is she doesn’t care about the clients. I don’t think this is their operator, I think it’s someone in the service department. I will not hold this against Lacye and the dealership, I hope they address it since I included it in this part of the review. More

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I bought my car from her and now she’s my service writer. Totally trust her. She’s fabulous! Totally trust her. She’s fabulous! More

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This representative was invested, immediately attended to my need for service. Kept me informed and made sure the service was completed with minimal waiting time. my need for service. Kept me informed and made sure the service was completed with minimal waiting time. More

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Lacye my service advisor is outstanding. Anytime I text her letting her know I need to bring my car in she responds fast. Then she'll get me an appointments asap. When I arrive she gets my c Anytime I text her letting her know I need to bring my car in she responds fast. Then she'll get me an appointments asap. When I arrive she gets my car in fast. I bring both my Hondas to her when they need service. I was bringing my CRV to the dealership I bought it at, but Gillman Honda service department is horrible. I will keep bringing both my vehicles to Lacye when I need service. More

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Subject: Serious Safety Oversight - Service on May 24, 2025 I'm writing to express my deep disappointment and concern regarding the service I received at North Side Honda on May 24, 2025 at 10:15 AM. 2025 I'm writing to express my deep disappointment and concern regarding the service I received at North Side Honda on May 24, 2025 at 10:15 AM. I brought my vehicle in for service, which included a multi-point inspection. At no time was I informed of any issues with my tires. Later that day, I suffered a tire blowout on the highway, which could have easily resulted in a serious accident. I immediately took my vehicle to Big O Tires to replace the blown tire and have the others inspected -- only to be informed that all my tires were dangerously worn, with tread measurements of 2-3/32", well below safe levels. When I contacted Bill, the service manager at North Side Honda, he told me he was "doing me a service" by replacing one tire and offering a free alignment. He also claimed that other shops wouldn't have done even that. Frankly, that response was both dismissive and alarming. I work in the collision repair industry, where our number one priority is customer safety. To see a dealership service department disregard such a critical issue is unacceptable. A proper inspection should have flagged these tires immediately. I trusted your team with my vehicle's safety and was let down. This matter deserves serious attention. I would appreciate follow-up from management to understand how this happened and what corrective action will be taken to ensure this doesn't happen to another customer. More

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Outstanding Performance and my vehicle was done before they told me. Always professional and very knowledgeable, that’s why I drive further past another Honda dealer to get service done here!! they told me. Always professional and very knowledgeable, that’s why I drive further past another Honda dealer to get service done here!! More

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My A17 required maintenance visit led to be informed there was a recall on my 2020 Passport. My contact person, Lacie, was a knowledgable, informative and profesional service advisor. Due to the exten there was a recall on my 2020 Passport. My contact person, Lacie, was a knowledgable, informative and profesional service advisor. Due to the extended time required she arranged an Uber ride home and to return allowing me pick up my serviced and repaired SUV. Thank you NS Honda. More

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Lacey is an exceptional service advisor: always informative, reliable, and truly dedicated to her customers. informative, reliable, and truly dedicated to her customers. More

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Excellent coordination/communication from Layce Lanning, consistent excellent mechanics, and helpful service assistants upon entry. consistent excellent mechanics, and helpful service assistants upon entry. More

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I’m from out of town and they were able to give me an appointment quickly. The service team was great to work with. appointment quickly. The service team was great to work with. More

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