Lacye Laning

Always very friendly and ready to assist their customers especially, Layce Laning who’s helped me in the past. Thank you! especially, Layce Laning who’s helped me in the past. Thank you! More

Report | Print

Lacey took my call, booked my appointment, and provided excellent customer service during my two subsequent visits. I've never been disappointed by anyone in this terrific service department. excellent customer service during my two subsequent visits. I've never been disappointed by anyone in this terrific service department. More

Report | Print

Lacy was great. We will call her if we need more service. Thank you very much We will call her if we need more service. Thank you very much More

Report | Print

The service center was professional, efficient, timely with good communication throughout the process and excellent care for my vehicle with good communication throughout the process and excellent care for my vehicle More

Report | Print

Always willing and quite able to provide excellent customer servie and quality on my Fit. customer servie and quality on my Fit. More

Report | Print

Worked with Lacey for the first time. Great experience. So kind and helpful. Very knowledgeable. Great experience. So kind and helpful. Very knowledgeable. More

Report | Print

Kind, knowledgeable, prompt, courteous, made me feel welcomed and cared about. Seemed to know what she was talking about. welcomed and cared about. Seemed to know what she was talking about. More

Report | Print

2015 Honda Odyessy in forP300,P301,P302 codes. This issue was covered under Honda warranty extension. Technician inspected vehicle and suggested some other work that it needed. Timing belt, suspen This issue was covered under Honda warranty extension. Technician inspected vehicle and suggested some other work that it needed. Timing belt, suspension issues, front brakes, etc. Had everything done along with the warrany work. Everyone was friendly and communicated with me thoughout the service process. As they were going to have it for more than a week, I was offered a loaner. I did not need it, but I did appreciate the offer. Its been a couple of decades since a dealership offered a loaner. My experience with Northside was A+++. More

Report | Print

I had my previous 2016 Honda Accord serviced at this loction pretty much as needed and when it came time to purchase a new Honda Justin Cavazos has the best. He worked with me at every opportunity and g loction pretty much as needed and when it came time to purchase a new Honda Justin Cavazos has the best. He worked with me at every opportunity and gave me the best options possible. He is hand in glove to the service department. I am very thankful, grateful, and truly appreciative of the individuals that comprise the the service department of this dealership. It starts at the top with a genuinely knowledgeable one of a kind honest Service Manager who's main goal is helping the customer solve their issues. Bill Seifert is patient, understanding and problem solving oriented with the goal of helping the consumer. He has cultivated a team in the service department that is stellar. Everyone from Alexia Olivo, Noah Morales, Lacye Lanning, to Shelby Longoria (special accessories) are so easy going, professional, welcoming and focused on providing the best service possible. They confront somewhat difficult and uncomfortable circumstances of addressing mechanical issues and communicating options without being pushy. They are kind and thoughful and maintain professionalism. They under promise and over deliver. Proper time lines for service work be it quick or long are addressed upfront. The cost of serviecs are presented as options on the table honestly. You can not ask for more. This is my go to service center for my Honda. Any future purchases and services conducted will be made here for my vehicles moving forward. More

Report | Print

Lacye Laning, Service Advisor is the service advisor who always helps me. She is knowledgeable, professional, helpful, and trustworthy. The work she provides has been great. I can’t say the same for the lad always helps me. She is knowledgeable, professional, helpful, and trustworthy. The work she provides has been great. I can’t say the same for the lady the phones roll over to when the service advisors don’t answer because they are busy. Whoever that lady is, she is rude, unprofessional - perception is she doesn’t care about the clients. I don’t think this is their operator, I think it’s someone in the service department. I will not hold this against Lacye and the dealership, I hope they address it since I included it in this part of the review. More

Report | Print