Lai-ce Shum | Page 2

Leased my 2nd Leaf from Carson Nissan I had 3 happy years with the 2015 Nissan Leaf that I leased from Carson Nissan. I had the honor of upgrading to the next-generation 2018 Leaf and it w I had 3 happy years with the 2015 Nissan Leaf that I leased from Carson Nissan. I had the honor of upgrading to the next-generation 2018 Leaf and it was the first one that arrived at Carson Nissan! The new Leaf's ProPilot Tech Package is awesome. Just as awesome is the leasing experience with Josh Martinez and Lai-ce Shum. The awesomeness started months before the next Leaf even arrived! Nissan informed me about the upcoming new Leaf and I placed a reservation a few months ago. They saw that my current Nissan lease would end about 2 months before the new Leaf arrives so they offered me a free 3-month lease extension, which I accepted of course! Josh and Lai-ce stayed in touch with me via email and answered so many of my questions about the car before it was even available. Josh called me as soon as the new Leaf arrived and I was there the next day. The lease process was smooth and hassle-free as usual. Linda Webber even popped in to greet me and make sure all was good! Before I left with my new Leaf, several other employees shook my hand congratulating me! The following day, Josh called me to make sure everything is good. This is above and beyond good customer service! I am thrilled with the new Leaf and with Carson Nissan. Thanks, you guys! More

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On our second purchase.. Bought 2 cars from Carson Nissan.Linda and Laci in sales dept and also Chris and Daniel in service have been great. They are always there to help. Th Bought 2 cars from Carson Nissan.Linda and Laci in sales dept and also Chris and Daniel in service have been great. They are always there to help. Thanks to All. More

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Best car buying experience EVER! From my first call to Carson Nissan to the moment I drove out with my new Rogue, I felt good. I was treated fairly and respectfully, Everyone that w From my first call to Carson Nissan to the moment I drove out with my new Rogue, I felt good. I was treated fairly and respectfully, Everyone that worked there was helpful and kind. What a welcome change from other car dealerships I had recently visited. More

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Great customer service Especially laice shum in sales and Christina in service. ..went above and beyond my expectations on my Nissan leaf lease and service for it as well as Especially laice shum in sales and Christina in service. ..went above and beyond my expectations on my Nissan leaf lease and service for it as well as road trip car rental More

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Top Notch Top notch service from sales team, service department and management. Very pleased with everyone I’ve dealt with at Carson Nissan. Why consider anyo Top notch service from sales team, service department and management. Very pleased with everyone I’ve dealt with at Carson Nissan. Why consider anyone else? More

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Excellence in customer sevice In the last 13 years Carson Nissan has been my choice as a dealership and service department. My vehicles are always maintained in optimal condition In the last 13 years Carson Nissan has been my choice as a dealership and service department. My vehicles are always maintained in optimal condition keeping my driving experience with full satisfaction. Thank you Carson Nissan. You rock!!! More

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Straightforward negotiation Very nice in accomodating my needs during the transactions. Stayed past business hour as we went to the dealership very late. My son just flew in from Very nice in accomodating my needs during the transactions. Stayed past business hour as we went to the dealership very late. My son just flew in from Canada to help me get my car. We drove the car home that same evening. More

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Excellent Customer Service The team at Carson Nissan is outstanding. Lai-ce Shum epitomizes excellent customer service. She always responds quickly, and completely takes care of The team at Carson Nissan is outstanding. Lai-ce Shum epitomizes excellent customer service. She always responds quickly, and completely takes care of me. Fantastic! More

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Exceptional Sales Experience... even with my TWIN boys. The sales process was hassle free and transparent. The dealership embraced my 9 year old kids with BBQ, small petting animals and jumpers. Great job! The sales process was hassle free and transparent. The dealership embraced my 9 year old kids with BBQ, small petting animals and jumpers. Great job! More

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Exceptional A++ Customer Services Go Above and Beyond I strongly recommend Carson Nissan for people who want to buy Nissan Cars, Trucks, SUVs, and Crossovers. I recently bought my Crossover, Nissan Rogue I strongly recommend Carson Nissan for people who want to buy Nissan Cars, Trucks, SUVs, and Crossovers. I recently bought my Crossover, Nissan Rogue SV, from the dealer. I walked in and out just like eating an In-N-Out burger with wasting no time driving my lovely Rogue home. Carson Nissan Sales Team including the sales manager, Lai-ce Shum, sales assistant manager, Peter Lee, and the finance manager, Fred Berzunza worked together closely with me closing the deal. I am speechless about their professional manners and their exceptional customer services. The services I received were far above and beyond my expectation. No wonder the Carson Nissan is consistently voted by consumers for the last six years as the # 1 Nissan Dealer in Southern California. My conclusion: If you want a deal, you've got a deal with Carson Nissan. More

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