Lana Garceau | Page 5

I usually don’t go to this location but I did because I was getting off my over night shift at the hospital near by, desperately needing an oil change. The customer service from my service advisor Lana Gar was getting off my over night shift at the hospital near by, desperately needing an oil change. The customer service from my service advisor Lana Garceau was great! However, my car was damaged. I received my car with a cracked windshield from top to bottom that was not there previously. When getting checked in the service advisor takes pictures of your vehicle prior to service for liability purposes and I did initially have a small crack at the bottom of the windshield, but I’m unsure if more damage was created by the equipment during the car wash when they washed my car or I don’t know I’m unsure. All I know it was damaged while under their service and with their expertise I would imagine they would have handled with better care. Also, I asked to personally speak to the manager so they could see the damage but no manager ever came out to acknowledge me or the issue, and I was just given a card by my service advisor to call later. That’s what I was really displeased with, that the manager didn’t even take the time to acknowledge the me the customer or the issue. I even would have been pleased if the manager or someone with their expertise convinced me of how this damage could of happened, but I wasn’t acknowledged at all, and they were dismissive. I would be recommending anyone to this location and would recommend Chevrolet In Henderson on Gibson location, for the experience overall for the customer is better! More

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They knew exactly what I wanted out of a truck and understand what I would accept in rebates understand what I would accept in rebates More

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In 2020 I bought a 2020 Chevy Trax. In the two years I had it, it spent more time in the shop than on the road. I then traded it in for a 2019 pre- Certified Chevy Equinox Premier. I bo In the two years I had it, it spent more time in the shop than on the road. I then traded it in for a 2019 pre- Certified Chevy Equinox Premier. I bought it in February of 2020 and now I have to pay for a tire sensor that does not fall under normal wear and tear. I have always sworn by Chevy and now I am rethinking it. I can not afford to keep going to the shop and have to pay for something that you should be paying for More

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Jamie Watson and Tony Toscano did an awesome job assisting with truck selection. The final truck selection and options along with the accurate knowledge made the purchase a simple decision. Thank y assisting with truck selection. The final truck selection and options along with the accurate knowledge made the purchase a simple decision. Thank you for the wonderful assistance in finding the right truck. More

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Dealer rating Great car buying experience with John Knight, however cashier made experience a downgrade due to her attitude regarding registration and scheduling of Great car buying experience with John Knight, however cashier made experience a downgrade due to her attitude regarding registration and scheduling of window tinting. Her customer service made me warn friends and family of carefully buying from this dealership. More

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LOW STRESS HIGH ANXIETY TRUCK PURCHASE Had great incentives on new 2019 TRAIL BOSS , easy Kelly blue book on a 2005 corvette trade, couldn,t say no . too much waiting time on new mid engine Had great incentives on new 2019 TRAIL BOSS , easy Kelly blue book on a 2005 corvette trade, couldn,t say no . too much waiting time on new mid engine . Ricky Canto no pressure salesman .added bed liner, tinted windows, full tank of gas .Pleasure to drive . More

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One of the most stress free car buying experiences I've had David and Nathan Janacek were both very helpful and honest sales consultants who made us feel that we got a fair deal. DJ Jeffers was fantastic on the David and Nathan Janacek were both very helpful and honest sales consultants who made us feel that we got a fair deal. DJ Jeffers was fantastic on the delivery with all the electronics involved. Javier in parts was also very helpful. So the whole team did a great job and kept our buying experience a positive one. In addition to the fantastic 2017 Silverado 2500HD Diesel P/U (which rides like a Cadillac) we purchased, Kat Chance is an outstanding team member who's involvement has convinced me to return for service and future purchases. Richard and Sharon Ashbaugh More

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Saved me time which is money! Love that I didn't have to spend hours on end at the dealership to find the car of my dreams. My service rep Billy Cheng was able to get me with Brian Love that I didn't have to spend hours on end at the dealership to find the car of my dreams. My service rep Billy Cheng was able to get me with Brian on a regular service visit. Brian Savinda didn't waste any of my time showing me what I didn't want so we were able to get right down to working on a deal for the car. Brian also tried to help me get the architecture of my purchase done via email and phone so I didn't miss work going over details. Thank you to Lana for getting in touch with me to schedule a follow up for my window tint. Love that my time and schedule were respected while still getting an awesome deal. I love my car! 2nd one I have purchased from Findlay Chevrolet!!! More

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The people I have dealt with were beyond professional and courteous. They care about my happiness with my purchase not to mention my level of satisfaction with this whole transaction. I've never received s courteous. They care about my happiness with my purchase not to mention my level of satisfaction with this whole transaction. I've never received such genuine attention from a car dealership before. I also had the pleasure of meeting Jamaal McCoy / General Manager. Thank you for making this an enjoyable experience. There are truly nice people who work for this company. Thanks again! Victoria More

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Great experience! Everyone went above and beyond to make sure we were 100% happy! Very happy with our new Traverse! We will be back again with our next purchase! sure we were 100% happy! Very happy with our new Traverse! We will be back again with our next purchase! More

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