Lana Garceau | Page 4

Too slow to get parts and too few diesel mechanics and too long to do simple repairs (replace battery and replace leaking oil pan gasket. I’m really glad the gasket leak was covered by the extended warran too long to do simple repairs (replace battery and replace leaking oil pan gasket. I’m really glad the gasket leak was covered by the extended warranty I purchased because otherwise what I would have had to pay would have been outrageous. More

by STAHLHUTDP Verified Customer Verified Customer

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This place has great customer service and Great people! Vehicle was done in timely manner. Overall, great place Vehicle was done in timely manner. Overall, great place More

by CSLIM512 Verified Customer Verified Customer

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People are nice, it is pretty disorganized. When I got my keys back my car was parallel parked between two cars I had to get it out myself. All the plastic was still on my seats and steering wh When I got my keys back my car was parallel parked between two cars I had to get it out myself. All the plastic was still on my seats and steering wheel. My initial issue was a brake monitoring sensor and I was told to replace my brakes. I accepted the service which is on me only to find out my brakes are fine I just need a new sensor. More

by BRANDONT8 Verified Customer Verified Customer

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I've always been pleased with this dealer. They're honest at work is done with quality. They're very respectful, they're clients. Stand behind all the work that they do. I've always been very They're honest at work is done with quality. They're very respectful, they're clients. Stand behind all the work that they do. I've always been very pleased everything they've done for me. I can't give them anything but the highest rating More

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I have been coming to Findley for car maintenance since 2009. I have aways been treated very well. They explain everything so that I can understand what needs to be done. It is always a good experience. 2009. I have aways been treated very well. They explain everything so that I can understand what needs to be done. It is always a good experience. Lana has been wonderful and understanding. Would recommend highly. More

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Very nice staff, never have to wait and I’m very pleased with their services!!! with their services!!! More

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The worst customer services have my car for more than a week and they can't give me a diagnosis do 3 weeks before we took it there and they supposedly fixed it and the week that passed we took it and they week and they can't give me a diagnosis do 3 weeks before we took it there and they supposedly fixed it and the week that passed we took it and they continue if I give me an answer don't take your car to this dealer bad service and terrible mechanics More

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David was amazing he is ok the time to listen to what we needed and worked to exceed our expectations would recommend the dealership to our friends and family based on our experience with David. needed and worked to exceed our expectations would recommend the dealership to our friends and family based on our experience with David. More

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David went over and beyond for us. He understood what we needed and what we wanted. I can’t begin to explain how much that comforted this whole process. He was efficient which made the He understood what we needed and what we wanted. I can’t begin to explain how much that comforted this whole process. He was efficient which made the process quick and painless. Highly recommend working with him! More

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I usually don’t go to this location but I did because I was getting off my over night shift at the hospital near by, desperately needing an oil change. The customer service from my service advisor Lana Gar was getting off my over night shift at the hospital near by, desperately needing an oil change. The customer service from my service advisor Lana Garceau was great! However, my car was damaged. I received my car with a cracked windshield from top to bottom that was not there previously. When getting checked in the service advisor takes pictures of your vehicle prior to service for liability purposes and I did initially have a small crack at the bottom of the windshield, but I’m unsure if more damage was created by the equipment during the car wash when they washed my car or I don’t know I’m unsure. All I know it was damaged while under their service and with their expertise I would imagine they would have handled with better care. Also, I asked to personally speak to the manager so they could see the damage but no manager ever came out to acknowledge me or the issue, and I was just given a card by my service advisor to call later. That’s what I was really displeased with, that the manager didn’t even take the time to acknowledge the me the customer or the issue. I even would have been pleased if the manager or someone with their expertise convinced me of how this damage could of happened, but I wasn’t acknowledged at all, and they were dismissive. I would be recommending anyone to this location and would recommend Chevrolet In Henderson on Gibson location, for the experience overall for the customer is better! More

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