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Lance Chapin
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Lance Chapin | Page 82
Service Advisor
Rick Hendrick Chrysler Dodge Jeep RAM Duluth
2473 Pleasant Hill Rd
Duluth, GA 30096
815 Reviews
815 Reviews
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815 Reviews of Lance Chapin
March 31, 2019
Not too bad, just really long wait. Went on for a oil change. They broke my tire sensor, replaced it, but it is not working. Need to take back.Good guys though Went on for a oil change. They broke my tire sensor, replaced it, but it is not working. Need to take back.Good guys though More
by RONALD.MCRAE
Verified Customer
Helpful 
March 30, 2019
Service Above And Beyond Lance Chapin is Second to None when it comes to Customer Service and Appreciation. He consistently goes beyond the expectation of Doing What Is Righ Lance Chapin is Second to None when it comes to Customer Service and Appreciation. He consistently goes beyond the expectation of Doing What Is Right not only for the business but also for the customer. Robert Helvey, upon hearing that I would be moving within the next 60 days made connections to assist me in my move. This is the service that your Service Department has demonstrated. Personally, I believe that the Service Department is the backbone of your company. Anyone can sell, but it is the service that maintains. Grayling Chestnut Sr More
by Grayling Chestnut Sr
Other Employees Tagged: Robert Helvey, Heather Kratky
March 29, 2019
Excellent Service Advisor I have been a client since Jan 2018. So far my good experience has been due to Lance, my service advisor. He works with integrity and looks out for my I have been a client since Jan 2018. So far my good experience has been due to Lance, my service advisor. He works with integrity and looks out for my best interests. I have had some minor issues and have had estimates from other places but I have stuck with this dealership because I know that Lance will take care of me. It's hard to find a person like him. However, you must voice your concerns on matter how little or else your advisor cannot help you. Better sooner than later. Don't let your advisor try to figure it out by himself. Do your due diligence and gather or provide info asap to your advisor when you have a concern or it will be too late. Thanks Lance. More
by HENRY
March 29, 2019
Maintenance and Warranty Repair Service staff is very professional and thorough, always exceeds my high expectations. Lance and Rob were very helpful and courteous, felt like I left Service staff is very professional and thorough, always exceeds my high expectations. Lance and Rob were very helpful and courteous, felt like I left my car in good hands More
by 123poston
Other Employees Tagged: Robert Helvey
March 29, 2019
Oil Change Service Oil Change service was within one hour Recommendation of other services needed is good but don't press it ! We have a extended Service. Warranty c Oil Change service was within one hour Recommendation of other services needed is good but don't press it ! We have a extended Service. Warranty contract. More
by Gwyatt33
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