Lance Dailey | Page 82

Wonderful Experience Really enjoyed working with Lance Dailey. When we first walked in Lance greeted us and then we began our journey, Lance was very knowledgeable about Really enjoyed working with Lance Dailey. When we first walked in Lance greeted us and then we began our journey, Lance was very knowledgeable about the vehicles we were looking at and there was no pressure to purchase. When we purchased the RLX he went over everything about the operation and features, When we needed to refresh what he told us, he set up an appointment to go over things again so we could feel comfortable with our new purchase. Especially being Seniors, he was very thoughtful, patient, helpful and professional, which made it really an enjoyable and outstanding experience in purchasing a new vehicle. More

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Outstanding experience We chose to come back to Muller's Woodfield Acura when it was time to acquire another car for our family. Other dealer considerations included Honda We chose to come back to Muller's Woodfield Acura when it was time to acquire another car for our family. Other dealer considerations included Honda and Subaru in Hoffman Estates. When we walked into the (newly built) Acura dealership, we had a moment to ourselves to scan the showroom and just take a breath. This may not sound like much but when you've been nearly attacked in other sales situations, you can appreciate this. Lance greeted us in a professional, friendly manner that was genuine. We liked him immediately because he had a very kind approach. Once we were ready to ask more questions, he was ready to answer. Lance was very knowledgable about Acura's and impressed me with his quiet confidence. Next, when it was time to sit down and talk numbers, he met our needs and made sure we got what we wanted! He never became pushy or impatient- he remained so professional and kind. Because this can take some time, we decided after we completed the paperwork that I would return on a separate day for a full education on all the features of the car. When I returned, Lance spent an hour teaching me about all the bells and whistles and set up all of the electronic features. I was so appreciative and grateful. I'm glad I went back later so that I could just concentrate on the inter workings of my car. I loved my experience and have recommended Lance and Muller Acura to anyone who's looking for a car. More

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Great experience - HIGHLY Recommend! I met Lance the first time I came in. I didn't know much about Acura, and was just starting my search for a new vehicle. Lance was VERY friendly and I met Lance the first time I came in. I didn't know much about Acura, and was just starting my search for a new vehicle. Lance was VERY friendly and extremely informative in regards to models and which models had what features, differences between packages, etc. Anything I asked Lance, he knew! I was very impressed. I test drove the RDX and MDX, and really liked both of them. Lance was very patient with me and the best part was NO PRESSURE. I think one of the most dreaded things when walking into a dealership is the "car salesman pressure", which I didn't get any of that here. After visiting other dealerships and dealing with the annoying sales reps, I came back to buy an Acura because I really felt comfortable here. After buying the vehicle, I came back the next day and Lance spent about an hour with me, going through "how to use" the car (all the features). He set up my phone, my Acura online account, and showed me how to program my radio! I was highly impressed that not only was Lance's customer service great before the sale, but after my sale he was just as eager to help me. It was truly appreciated - he had already made his commission, and he still took the time to show me how everything worked. To go one step further, Lance has followed up with me a few times to make sure I'm happy with the RDX and to see if I had any questions. He has always answered all of my questions in a timely manner. Again - this was AFTER THE PURCHASE. Recently, he did his 6 month follow up with me, and I did have a concern. Lance took it upon himself to go talk to the service team for me and "fight" on my behalf. I am sitting here today at Muller's Acura, getting my car taken care of, because of him. AMAZING service. Lance really goes above and beyond - THIS is what getting a car should be all about. He's a caring person, not just someone that wants to sell you a car and forget about you. Lance will help you before, during, and after purchase. I would HIGHLY recommend coming and seeing Lance at Muller's Acura. I hope to buy my next car from Lance (but not too soon, as I love my RDX!). More

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Excellent, no hassle and great customer service! Lance was very knowledgeable about every car we looked and left us with few questions to ask. We were allowed to take our time and make sure we were Lance was very knowledgeable about every car we looked and left us with few questions to ask. We were allowed to take our time and make sure we were comfortable with our decision. Lance and the Muller group made this an outstanding car purchase experience. More

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Absolute Profesional This review is geared more towards Lance than the dealer. While the dealer provided an excellent mechanism, Lance provided the knowledge and the profe This review is geared more towards Lance than the dealer. While the dealer provided an excellent mechanism, Lance provided the knowledge and the professionalism that made our sales experience the best we've experienced. There was no stumping Lance. From the time we walked into the showroom, to the test drive and the price presentation, Lance provided nothing but his well-educated information to us all along the way making our decision to lease a new 2018 TLX a no-brainer. He left us with no reason NOT to buy a car from him and Mullers. The one thing that sealed the deal for both my wife and myself was the test drive. From the moment we got into the car, Lance was constantly showing us the features of this car which was interactive. He asked us to use the features of the car during the drive which left us with an impression that this was the car we needed to buy. Other salespeople would normally just sit in the back seat and make small talk. I've been a sales rep for 25 years. I've been through all sorts of training and worked with some of the best salespeople you could ever meet. After only a year in the business, Lance has the ability to walk with the best of the best. He is truly a professional and Id send my closest friends and family to him knowing with full confidence that he'd do an excellent job of walking them through the process. Thanks for making our experience such a pleasure. Paul & Debbie Weinstein More

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No pressure! Lance was very knowledgeable and helped me make decisions throughout the process of Leasing my new TLX I would recommend Lance highly to my friends an Lance was very knowledgeable and helped me make decisions throughout the process of Leasing my new TLX I would recommend Lance highly to my friends and family. More

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1st Time Customer Muller's Acura exceeded our expectations!! We were introduced to Lance who was so professional and knowledgable. We fell in love with the RDX. When Muller's Acura exceeded our expectations!! We were introduced to Lance who was so professional and knowledgable. We fell in love with the RDX. When we were ready to make a deal Muller's gave us a price we couldn't refuse. Lance went over every inch of the new car with me to make sure I felt comfortable. He has also been really easy to get in touch if I have any questions. I would recommend Lance and the Muller's team to anyone looking to buy a new car. More

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