"New parents to new car owners!"
From the moment that we stepped into the Woodfield Acura dealership, Lance made our experience one to remember. My husband and I are new parents in need of a new car for our family and lance was so patient and understanding of what we needed. We were able to test drive the model that we were interested in while Lance informed us of all the features it comes with as well as demonstrating some of those features! Lance searched high and low for the exact car we were looking for and he found it very quickly! Our experience was amazingly easy thanks to Lance!
"Top Shelf Service at Acura in Hoffman Estates"
I recently leased a new 2019 MDX from Acura in Hoffman Estates. My client associate was Lance Dailey, and he provided an exceptional experience from start to finish. His knowledge of the Acura product exceeded my expectations and he was able to answer all of my technical questions about the vehicle. Moreover, he was very substantive regarding explaining all of the features and benefits. From the time that I initially looked at the vehicle to the time that I drove it off the lot to my follow-up visit about a month after I took delivery, I frequently received text messages, emails and phone calls to insure that all of my various needs were being met. I highly recommend Lance for anyone contemplating a new or used car purchase or lease. In fact, I have already recommended him to a co-worker who is seriously considering leasing an Acura in August. Thanks Lance for a truly wonderful new car experience which can sometimes not be so wonderful.
"The Nervous Buyer and the Patient Sales crew"
It had been 11 years and it was time to think about getting a new car. What to buy, what to buy? I researched for weeks, created a pros and cons list, visited dealerships (more than once), and test drove multiple cars. For 11 years, I was driving an AWD SUV and now considering going into a sedan. Front-wheel no less. Let's wait for the snow to test it out, but ironically the snow never came. Once I had decided to go with an Acura, Lance and his team were very patient with me when I came in three times to test-drive multiple times and answer any questions that I had. Chris and Myles explained the leasing program which I would have never considered since I'm a person that keeps her car for more than 5 years. I'm happy with my TLX decision, and in true poetic fashion, the snow came the day I bought the car and the front-wheel drive is handling the weather as safely as I had hoped.
"Wonderful Experience "
I purchased a car about once every two years. This was probably the best experience I have ever had. Lance was strait forward and honest. Listened to everything I had to say and delivered on his promises.
Thank you Lance!! Lance was absolutely amazing from the moment we walked in. I have never owned an Acura and was only “shopping around”. Lance answered all my questions and was NEVER pushy! He followed up and followed through with everything. This was not just a great car buying experience, this was a great client experience. He treated us how he would like to be treated. I love my new TLX, and will definitely recommend Lance to my friends!
"Excellent to work with, outstanding service"
I purchased 2019 Accura MDX Sports Hybrid last week from Muller's Woodfield Acura. I was looking for my favorite color for this model in the internet and Muller's Woodfield Acura was the only dealer who had this color. That leads me to contact them. Interestingly their pricing was very competitive and there were no hidden charges, Lance Dailey was very helpful from start to end. Since I live in a different state and 300 miles away from the dealership, he made sure that all questions I had was answered beforehand, especially the questions related to sales tax and registration. While visiting the dealership, due to the bad weather and driving conditions we were late by 45 minutes. Still Lance Dailey was very patient even though he had another appointment during that time. Has was amazingly handling both the appointments at the same time without affecting each other!. He very well explained all the features in the car and answered all my questions. Myles Bauer was also very helpful explaining all the numbers and answering registration and Tax related questions. Overall it was an amazing experience with Muller's Woodfield Acura. I would definitely buy them again and will also tell my friends to buy from them.
Great experience. Least time I've ever spent at a dealership. Lance was very knowledgeable and professional. He took time to go over the vehicle and answer any questions we had. Overall a great experience.
"Paitent, Professional and Fast Service from Lance"
I walked in the shop just 30 minutes before closing. Lance took time to understand my requests well and recommended the cars and introduces leasing process in detailed. It takes me over 4 weeks to make the final decision and Lance was very patient and professional to prepare several optional quotes to compare by SMS. Fortunately, it only took a few hours to drive my car home when I came in the second time. I really appreciate Lance's professional and fast service and assistance. I will recommend all of you to go with him if you are intended to buy an Acura.
"Lance was amazing sales person i’ve never met!!"
I was lucky to met this awesome sales person.
He is Friendly, proffesional knowledge about the vehicle. I would highly recommand this gentleman who is seeking for some acura vehicle.
"Only way is the Lance way "
Buying a vehicle is never easy. Until of course you meet Lance. He was and is by far the most hard working, dedicated and sympathetic man we have met. We were very happy to work with him throughout the whole process! Thank you very much for a great stressfree experience!
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