Lance Gentry

Tippysfarm responded

Thank you Lance for all the work on making it easy to work with Holm’s Automotive.

Holm Automotive Center Inc responded

We appreciate you taking the time to provide feedback, although we are disappointed to hear that your experience led to such a strong negative feeling. While we made a genuine attempt to reconcile the situation, we recognize that the outcome did not meet your expectations. Holm Automotive strives to operate with integrity in every transaction and regret that we were unable to find a mutually agreeable solution in your specific situation. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your incredible feedback! We are absolutely thrilled to hear that you experienced outstanding service, great staff, and good value. Your decision to recommend Holm's dealership to everyone and choose us above all others for your next vehicle is the highest compliment we could receive. It reinforces our core values of Customer Care and Trust. We appreciate you recognizing Lance Gentry for contributing to this wonderful experience! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to share your positive experience! We are delighted to hear that Holm Automotive and Lance worked diligently to attend to a complicated issue with your car. Your feedback highlights our core value of Determination to excel in resolving complex problems. We are especially pleased that we could provide a loaner vehicle and that our team was responsive and professional while coordinating with GM regarding warranty parts and services. We understand these complex repairs can be stressful, and we are grateful we could provide the support and Customer Care you needed. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for taking the time to share your wonderful, long-standing experience with Holm Automotive! We are absolutely thrilled to hear that you've been a frequent customer for years and that we have provided superb service for both of your vehicles. Your confidence in our ability to handle all maintenance and repair issues in a professional manner—from oil changes and tires to our top-notch body shop—is a testament to our commitment to excel in all departments. We are especially proud to hear that you are treated like family and find our hospitality very comforting. We believe in Concern for Others, and your feedback validates that effort. We will be sure to share your compliments with Lance Gentry, who clearly demonstrated our values by thoroughly explaining everything in detail and being exceptionally knowledgeable and friendly. We appreciate your continued loyalty and look forward to serving you for many more years! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your fantastic feedback! We are thrilled to hear that Lance Gentry was friendly, very accommodating, and provided fast and accurate service. Your perfect 5-star ratings across all categories are a wonderful testament to our commitment to Customer Care, being Trustworthy through thoroughly explaining details, and our dedication to excel in efficiency and workmanship. We will be sure to share your compliments with Lance! We appreciate your business. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, kstmary217, for taking the time to write a review again! We are delighted to hear that everyone was terrific during your visit. Your kind words and 5-star ratings across the board are a fantastic affirmation of our commitment to Customer Care and our value of Teamwork. We especially appreciate the special thanks to Caysen and Lance—we'll be sure to recognize them for their outstanding service. We're glad you finally got your review to submit! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you, SCHMITZ0, for the excellent 5-star review! We are delighted to hear that you experienced good and fast service with "no problems." Your perfect 5-star ratings across all categories confirm that our team is committed to our core values, particularly Customer Care and Teamwork, ensuring a smooth and efficient visit. We appreciate you recognizing Jamie Avers, Chuck Loader, and Lance Gentry! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your excellent review, Dan! We are so pleased to hear that our team was able to get you in for a much-needed oil change, especially since you were traveling and didn't have an appointment. Going the extra mile to provide you with excellent service is a key part of our mission and our core value of Concern for Others. We'll be sure to pass along your kind words to Jamie and Lance. We appreciate your business and hope you had a safe trip! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the fantastic review, Patti! We are so pleased to hear that you have had excellent service from all of our departments. We are very proud of our team members like Noa, Chuck, Lance, and Jamie, who exemplify our Customer Care core value by going above and beyond to provide you with such a valuable experience. We are glad we were able to get your first service call completed before your extended vacation. We appreciate your business and hope you have a safe and wonderful trip! Sincerely, the Holm Automotive Team of Abilene.