Lance Gentry | Page 12

Holm Automotive Center Inc responded

What a fantastic review – thank you! We're thrilled to hear you found our team polite and helpful, and that you're loving your car. We pride ourselves on being quick with service jobs while maintaining our high standards of workmanship, so it's great to know that was your experience. Our team's dedication to customer care really shines through in your comments. We appreciate you recommending us and recognizing Carter Taplin, Cedric Salas, and Lance Gentry! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you so much for sharing your experience with us! We understand how stressful it can be to have vehicle issues while traveling, especially when pulling a camper. We are incredibly pleased that our team was able to work you in so promptly and dedicate the time needed to diagnose and fix the regeneration issue on your GMC pickup. Providing you with a loaner car was our pleasure, as we believe in demonstrating concern for others and ensuring our customers are comfortable while we work diligently. It's fantastic to hear that our diesel technician's workmanship was excellent and that the problem appears resolved, getting you safely back on the road to continue your journey to Colorado. We're truly grateful you chose Holm Automotive Center when you needed help the most. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you so much for your wonderful review! We are incredibly grateful to hear that you found our team to be great people to work with and very accommodating, leading to an overall positive experience. It means a lot to us that you appreciate having a business like ours locally. Your feedback truly resonates with our mission to create meaningful relationships based on trust, fairness, value, and quality. We are committed to customer care and setting a high standard in our industry, and it's fantastic to know that our efforts are recognized. We certainly look forward to assisting you with future vehicle purchases! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thanks for the five-star review, Kelsey.Nicole.Wright! We're absolutely delighted to hear you received excellent, friendly, and affordable service. It's especially rewarding to know that our team provided timely responses and was super helpful without making you feel uncomfortable. That's a key part of our Customer Care commitment and our goal to build Trust in every interaction. We appreciate your kind words and are glad Chuck Loader and Lance Gentry could assist you! Sincerely, The Holm Automotive Team of Abilene

bjwerner responded

Thanks again! Bruce Werner

Holm Automotive Center Inc responded

Thanks for your feedback! We're thrilled to hear you received great service and that we addressed your car's issues, ensuring it was in tip-top shape and ready for the road. Making sure your vehicle is reliable and safe is central to our mission of helping our clients meet the demands of their lives through their vehicles, and a testament to our industrious workmanship. We appreciate you acknowledging Lance Gentry! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Our sincerest apologies in the length of time the hail estimate took and for the delays caused by the damaged key fob. We appreciate you taking time to speak with the team following your most recent visit and we sincerely hope all matters have been rectified to your satisfaction. Thank you for your continued support and allowing us to service both your vehicle sales and service needs. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We are so glad to hear about your excellent experience with Chuck, Jamie, Lance, and our entire service department! It's fantastic that Jamie's proactive communication helped you get in early, and that you were back on your way home quickly. Providing that level of efficient and friendly "Class A" service is precisely what we strive for in our Customer Care. Thank you for recognizing their efforts and for your kind words. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're delighted to hear that you consistently find our team very professional, friendly, and willing to listen to your concerns! It's important to us that we understand your needs completely, whether it's regarding service or a purchase. This feedback truly highlights our commitment to providing excellent customer care and building meaningful relationships. We appreciate your kind words about Jamie and Lance! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're delighted to hear that Haley provided you with good updates and kept you well-informed about the repairs on your car! Clear communication is a key part of our commitment to customer care, and it's wonderful that our team, including Jamie, Gary, Chuck, Miranda, Zoe, and Lance, collectively ensured you had a positive experience. Sincerely, The Holm Automotive Team of Abilene