Lance Hopkins | Page 22

Staff is always friendly I am always able to get my vehicle in at any time for anything and trust that it is done correctly. Always friendly staff that know me by name. I am always able to get my vehicle in at any time for anything and trust that it is done correctly. Always friendly staff that know me by name. More

by MJMASSE72 Verified Customer Verified Customer

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Service manager is rude and not customer oriented One positive is that Lance was able to get my Jeep in a week earlier then anyone else to fix issue. Unfortunately it took a turn. I had my boyfriend h One positive is that Lance was able to get my Jeep in a week earlier then anyone else to fix issue. Unfortunately it took a turn. I had my boyfriend handling the details with the dealership. He was told the part would arrive on Thursday between 3-5pm. Also that the Jeep would be fixed by Monday at the latest. No calls were made to the dealership on Friday nor Monday. Tuesday around 5ish, a call was placed to the dealership and my boyfriend spoke to the service manager. He told him that the part would arrive in 3 to 5 DAYS. The exchange turned heated with the service manager hanging up. The service manager was also asked for the number to Chrysler, he said he didn’t have it. I work in sales, I have customers, I don’t understand how this behavior is allowed. I understand someone in lances position can only provide information that he is given by the actual people doing the service, I don’t blame him. I blame the rest of the service team that should be communicating with him and other young lady that answer the phones. They should be calling people each night if they have a vehicle more then a day with an update. The cashier was nice as well. It’s unfortunate that this dealership has this reputation it has but it’s by their own doing. Two good employees is not going to help, theyall need to be on the same page. I stopped going there for two hour oil changes. 😕 and was hesitating to even do it this time, brought the car on 9/18 , didnot get back til 9/28. More

by Very uncomfortable Verified Customer Verified Customer

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Great Service Great service department. Not to bad for Amsterdam NY. Waiting room is out dated. Clean neat and Bill and his team are doing a great job. What an impr Great service department. Not to bad for Amsterdam NY. Waiting room is out dated. Clean neat and Bill and his team are doing a great job. What an improvement. More

by BBB2213 Verified Customer Verified Customer

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Great They were very nice and they had great service and quick turn around for fixin my vehicle and getting me back on the road safe They were very nice and they had great service and quick turn around for fixin my vehicle and getting me back on the road safe More

by KMF55555 Verified Customer Verified Customer

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Mice! Lance and his crew took their time to find out what was wrong with my 2016 Jeep Cherokee. They thought they had it fixed, but it still wasn’t right. T Lance and his crew took their time to find out what was wrong with my 2016 Jeep Cherokee. They thought they had it fixed, but it still wasn’t right. They took it back again and started looking at everything and found out that mice had chewed wires! They ordered the part and fixed it the next day! More

by Michelle Verified Customer Verified Customer

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Garrrreeate Because they take good care of me can’t you be satisfied with what I already said don’t try to make it to difficult to get service there Because they take good care of me can’t you be satisfied with what I already said don’t try to make it to difficult to get service there More

by HRM_A41 Verified Customer Verified Customer

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2017 Chrysler Pacifica service and recall work We had just returned from a 44 day 10,000 mile vacation pulling our camper for 7,200 mile of that. Found an email about a recall on the van and wante We had just returned from a 44 day 10,000 mile vacation pulling our camper for 7,200 mile of that. Found an email about a recall on the van and wanted to change the oil after such a hard workout of the van. They did the recall and then the oil change. I barley had time to walk around and talk to people that work at the dealership and walk around the to see what was new on the lot. The work was done quickly and thoroughly. Considering that the engine requires the use of synthetic oil the price is very reasonable. That engine is awesome so the synthetic oil is a great thing! More

by DVINRIJ1 Verified Customer Verified Customer

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Honest , trustworthy and fast service Went in for recall notice in and out in no time . Lance very helpful and trustworthy. Will bring auto back for future servicing . Thank you Went in for recall notice in and out in no time . Lance very helpful and trustworthy. Will bring auto back for future servicing . Thank you More

by weselis Verified Customer Verified Customer

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Oil change and tire rotation. I went in to Fuccillo Jeep in Amsterdam on a Saturday morning without an appointment. I was welcomed quickly, and they took my vehicle right in after I went in to Fuccillo Jeep in Amsterdam on a Saturday morning without an appointment. I was welcomed quickly, and they took my vehicle right in after registration. I was advised of an outstanding recall, that they completed for me as well. It was a very good service experience that was efficient and I am very pleased. More

by mikesiiss Verified Customer Verified Customer

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Attentive to my needs Everyone makes mistakes and when a poor alignment resulted in my tires wearing out after 12Kmiles, Fuciillo Amsterdam made it right. Kudos to Bill, La Everyone makes mistakes and when a poor alignment resulted in my tires wearing out after 12Kmiles, Fuciillo Amsterdam made it right. Kudos to Bill, Lance and Autumn for their excellent customer service. More

by MOMBLOD Verified Customer Verified Customer

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