Lance Hopkins | Page 9

Good service nice people can't complain got an oil change no wait nothing bad to say more words words words words words words words. no wait nothing bad to say more words words words words words words words. More

by 8TRACKCP Verified Customer Verified Customer

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Service is terrible they had my truck for over a month and still have the same transmission problem. They wanted me to bring to another place Further away. It’s their problem not mine and still have the same transmission problem. They wanted me to bring to another place Further away. It’s their problem not mine More

by KEVROWE308 Verified Customer Verified Customer

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Lance made certain all my concerns were met and taken care of...including the state inspection, oil change, rotation of tires and 16 point inspection care of...including the state inspection, oil change, rotation of tires and 16 point inspection More

by rhoefs Verified Customer Verified Customer

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Lance in the service department has been great! Professional, knowledgeable, and honest! After the purchase is so important, I know where I will be going for my next ride! Professional, knowledgeable, and honest! After the purchase is so important, I know where I will be going for my next ride! More

by JAMIEHICKEY115 Verified Customer Verified Customer

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Everything was good thank you ty ty ty ty ty ty ty !!!!!!! I was treated great done in no time at all . be there soon !!!!!!! I was treated great done in no time at all . be there soon More

by ROBINGALLS55 Verified Customer Verified Customer

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The service advisor was dishonest regarding the repair work needed in my car. The diagnostic showed nothing wrong with my vehicle. He later told me cost 3 to 4K. He advised me “get rid of it” this was work needed in my car. The diagnostic showed nothing wrong with my vehicle. He later told me cost 3 to 4K. He advised me “get rid of it” this was after he learned I was interested in a new car. I took the car to another Chrysler dealership. They said it only needed sensors. There is only 53K miles on it. I showed him what the Fucillo advisor told me. He said no. This was a coordinated scam to have me purchase a new car. I did but from the other Chrysler dealer. More

by cperez01 Verified Customer Verified Customer

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The service department is very friendly, courteous and efficient. They have always completed the scheduled maintenance in a timely manner. I will continue to schedule my maintenance needs with their ser efficient. They have always completed the scheduled maintenance in a timely manner. I will continue to schedule my maintenance needs with their service department. More

by SCOUNT864 Verified Customer Verified Customer

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Lance and Team were great on a complicated AC issue. They stayed on it until it was resolved, appreciate Lance and the Svc Mgr Dan They stayed on it until it was resolved, appreciate Lance and the Svc Mgr Dan More

by dennis72 Verified Customer Verified Customer

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Service is the best around. Repair was quick and I was kept informed about what was wrong with my suv, and Lance was as able to claim it under manufacturer recall!!! kept informed about what was wrong with my suv, and Lance was as able to claim it under manufacturer recall!!! More

by rlgaff Verified Customer Verified Customer

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AC Evaporator replaced Lance was great in communicating with me. It did take longer for the job to be completed but I was provided with a loaner on Friday after dropping of Lance was great in communicating with me. It did take longer for the job to be completed but I was provided with a loaner on Friday after dropping off the car on Wednesday and not having it back till Tuesday. A couple of quick recommendations for even better experience next time for your customers: +Ensure once car is dropped off, job can commence. My job wasn't started until Friday. +Loaner car was appreciated but needed to cleaned as it was really dirty(Vaccumed, Windexed, outside washed myself so the next person who needs a loaner has a clean car) +When my car was returned, it was unclean in the interior. Since the dashboard had to be taken out, there were small pieces left on the floor(needed to be vacummed), interior windshield had smudges on it, black marks on side panels etc. I was able to clean it in 10 minutes but would have been nice if it was clean when it was returned. Thanks, hope this helps! Dennis More

by dennis71 Verified Customer Verified Customer

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