Lance Johnson | Page 2

Dismissive Staff I have been a decades long customer of Al Packer Ford. I over looked being told to come get my xxxxx Truck and to never bring it back for service by C I have been a decades long customer of Al Packer Ford. I over looked being told to come get my xxxxx Truck and to never bring it back for service by Chris the Service Manager back in 2015... I have since purchased vehicles from Al Packer White Marsh Ford. Have had great salesman Rich’s Mylnski and Jerry the general sales manager. Always professional. that’s what kept me going back. Moving to this past Tuesday when I went to the dealership I was greeted bun lance Johnson who was very dismissive. I had all intensions of purchasing a 2019 F450 Limited that day. I asked to test drive the vehicle as I wanted to see any updates from my 16 F450. Again he was dismissive and handed me a card and said check back. This was not my first interaction with this salesman as I dealt with him when taking my nephew to purchase his vehicle and also really didn’t like my interaction but attributed it to maybe him having a bad day. I’ll end with the new management staff is horrible as I sent the sales manager an email and never heard back. Will be taking my business elsewhere Reapectfully Ray More

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Best car buying experience ever! We are a Ford family and we have bought over 20 cars during our marriage and hands down this was the best buying experience we have ever had. We live We are a Ford family and we have bought over 20 cars during our marriage and hands down this was the best buying experience we have ever had. We live in PA and I wanted a 18 leftover to get the discounts but I only wanted a ruby red fully loaded sport and they were limited but Lance Johnson had 1 of the 3 we were looking at and Lance beat everyone else deal by $4000. I also told Lance with traveling 2 hours to buy the vehicle I wanted in and out so he made sure the vehicle was detailed and ready to go. I did my credit application the day before on line and once we got there we were back on the road in a hour in my beautiful ruby red fully loaded Ford Explorer Sport and was over joyed. I would make the drive again in a heartbeat!! More

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Aron Younger Could not have been better! Really don't have to say a lot more. Everthing was great,down to the last person who washed my car and opened my door. Yo Could not have been better! Really don't have to say a lot more. Everthing was great,down to the last person who washed my car and opened my door. You have a 1st class operation Starting with Aron! Give him a raise More

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No bull This is the second time i have driven 40 minutes to buy a truck. Lance Johnson is always there to get me what i need without all thr double talk i ge This is the second time i have driven 40 minutes to buy a truck. Lance Johnson is always there to get me what i need without all thr double talk i get from other dealers. He is definitely worth a call before you close any deal . More

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Thanks a million Great staff through the whole buying experience. My salesperson, Lance Johnson was very helpful and the finance department was extremely helpful. I wo Great staff through the whole buying experience. My salesperson, Lance Johnson was very helpful and the finance department was extremely helpful. I would highly recommend this dealership. We will be back for our next car. More

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Wonderful Service I want to take a few minutes to share with you the experience I had at Al Packer White Marsh. The sales person that helped me was Lance Johnson, he is I want to take a few minutes to share with you the experience I had at Al Packer White Marsh. The sales person that helped me was Lance Johnson, he is one of the most courteous and helpful person that I have ever dealt with in buying a car. he made me feel relaxed and did not push me into anything. I recommend Mr. Johnson to anyone that is looking to buy a car. A major purchase. More

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Excellent dealership with great prices and good service They have provided me with very competitive upfront pricing and the whole process of buying my new car was a breeze. looking forward to continue the They have provided me with very competitive upfront pricing and the whole process of buying my new car was a breeze. looking forward to continue the relationship with al packer for the years to come. More

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Horrible customer service. Al Packer Ford of White marsh has absolutely terrible customer service. The worst. I would tell anyone in the market for a new or used vehicle to avoi Al Packer Ford of White marsh has absolutely terrible customer service. The worst. I would tell anyone in the market for a new or used vehicle to avoid this dealership like the plague. They use bait and switch tactics on pricing and flat out lie to their customers. My recent purchase was without a doubt the worst buying experience of my life. Once they have you “hooked” on a vehicle you are no longer important and they will tell you anything you want to hear to keep reeling you in like a fish on a hook. Nothing but, lies for weeks and when the truck finally came in, a full 10 days after the promised delivery date, they just handed me the keys. No going over of the truck. No offers for service. Just here it is and get out. The salesman actually asked me not to fill out the customer survey from Ford! If you do venture into this dealership please avoid dealing with Jimmy Lowry (sales manager) and Lance Johnson (sales associate). They are master liars and they will rip you off. They completely ignored my repeated questions about the advertised Ford A-Z pricing that would have saved me over $4,000.00! Once your deal is written up they will lie to you about anything and everything and they will not honor the advertised pricing. Had this not been a limited edition truck that was extremely hard to find I would have walked away immediately. They screwed me over. Please don’t let this happen to you. I will never go back for anything and will tell anyone that will listen to do the same! More

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Excellent Service as usual I appreciate the professionalism of Aaron & Steve in Al Packer Ford’s service dept. I have three vehicles that I bring here for service (2009 Explorer I appreciate the professionalism of Aaron & Steve in Al Packer Ford’s service dept. I have three vehicles that I bring here for service (2009 Explorer, 2010 Escape & 2016 F-150 pickup. I have a dealer within a mile of my house but it’s worth the 8 mile trip to take advantage of the excellent service More

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Awesome From the minute I walked in the dealership I was treated with respect. Lance Johnson, my sales person, was knowledgeable, professional, and didn't pus From the minute I walked in the dealership I was treated with respect. Lance Johnson, my sales person, was knowledgeable, professional, and didn't push me into a sale. I'd recommend Al Packer Ford to anyone considering a new Ford vehicle. More

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