Lance McNees | Page 3

Since I left car business long time ago I always buy/lease my cars online or via phone. I am looking for a car to buy, simple deal, COD no financing needed. In early July 2024 I was browsing Nis buy/lease my cars online or via phone. I am looking for a car to buy, simple deal, COD no financing needed. In early July 2024 I was browsing Nissan of Cookeville website. I’m in Knoxville TN, about 95 miles from Cookeville TN Some Nissan dealers participate in Nissan’s BUY@HOME program and deliver for free (usually) within 100 mile radius. I had a few questions about a Nissan Frontier pickup truck so I wrote an email using the “contact us” tab on their website. I did not get any response so after about 10 days I called and asked to speak to someone who knows about Nissan trucks. I held different positions in car business long time (including sales) ago I know that most sales people have no clue about the cars they sell. The salesman Lance McNees was not very good at answering my simple questions like what’s ground clearance, bed length etc. He tried to search the internet without much luck. I already knew the answers, just wanted to see how much Nissan of Cookeville sales people know about product they sell. I asked him if they deliver new cars by flad bed like they post on their website (web site has a photo of new Nissan on flatbed) He said “we deliver but not on flat bed, we drive to your location” I told him that I was looking for a Nissan Frontier Pro-4X in particular colors with such and such equipment...... At the time of my phone call there was no car in colors and equipment I wanted. So I told him to let me know when the dealership gets a car with the equipment I was looking for. In the summer I spend a lot of time in the Smoky Mountains where there is no phone coverage but there is weak internet that allows me to email. So I gave him my email. Days later I browsed dealer’s website ,they received fresh allocation. there was a truck in color and equipment I wanted. MSRP about $48K. I emailed dealership again this time using link attached to exact car I needeed info on. No response........ I wanted to buy a new car by the end of August, so on August 27th at 6:30 pm I called the dealership's sales department. Woman answered the phone, she did not introduce herself. I said I wanted to talk to the new car sales manager. The woman asked for what purpose. I replied that I ‘m interested innew car they have in stock and that I contacted the salesman some time ago but I had no luck, so I wanted to talk to the manager. The woman asked me for my first name so I gave it to her. A few seconds later she asked me for my first name again. I told her that I had just told her my name and gave it to her again. Then she asked for my last name. It was obvious that she did not want to connect me to the sales manager. (remember I said befor that she did not introduce herself to me – savoir vivre is almost unheard of in entry level car business anyway) So I asked her if when a customer goes to e.g. Home Depot to look at $10K lawn mowing tractors they are also asked for their last name? At that point the woman hung up. Not very professional but I don’t expect much from low level employees in any field. About a minute later someone calls my phone . I picked up and heard a loud male voice, the man pretends to have called a latino restaurant and places an order with fake latin accent shouting very quickly that it is difficult to understand. I immediately guessed it was a prank call and hung up. I checked the number he was calling from and it turned out that the number belongs to Nissan of Cookeville Internet Sales Consultant Issac Hartman. As I’ve said before ...I don't expect much from entry level sales people in any field, car sales especially The dealer principal should be informed about such behavior, unfortunately I do not have his email or phone number as of yet. Only 4 days until the end of the month and I have to buy a car so I have to look at different dealerships. More

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Mickey was very professional & helpful. It was my first new purchase, & the process went smoothly. I didn't feel rushed or pressured, & everything was explained well. They were happy to ass It was my first new purchase, & the process went smoothly. I didn't feel rushed or pressured, & everything was explained well. They were happy to assist with any questions. I felt very comfortable. 10/10 recommend! More

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Very easy to deal with, very good pricing, I drove over 400 mile to buy from them after talking with there online salesman. Enjoyed but the truck. Went there to buy a truck I seen online but found another 400 mile to buy from them after talking with there online salesman. Enjoyed but the truck. Went there to buy a truck I seen online but found another one that I liked better, they had the most trucks of any dealer I had been at. More

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We found the exact car online that we were looking for at this dealership. Even though 3 hours away from our home, & first time customers, treated us like "regulars". Information about the car was exactly this dealership. Even though 3 hours away from our home, & first time customers, treated us like "regulars". Information about the car was exactly and honestly represented, and the time they took with us was much appreciated. Lance, our sales person was fabulous and extremely professional. Closed the deal to everyone's satisfaction within a few days, in spite of the geographical distance. More

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Lance did a great job of providing me all the information that I needed. He answered all my questions. I felt confident in my purchase and did not even visit the dealership. Worked well with staff, they w that I needed. He answered all my questions. I felt confident in my purchase and did not even visit the dealership. Worked well with staff, they we so informative, I purchased the vehicle over the phone from a different state other than TN. More

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I love my new rogue I bought from Nissan in cookeville and am thankful for Lance walking me through my car buying experience! and am thankful for Lance walking me through my car buying experience! More

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It was an absolute pleasurable process in buying this vehicle. I would highly recommend this dealership and this salesman. Vehicle was exactly as described. vehicle. I would highly recommend this dealership and this salesman. Vehicle was exactly as described. More

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The sales team and customer service were top notch! Super simple and quick buying process. Lance was our salesman and pretty much handled everything over the phone, as we’re from out of state. We could Super simple and quick buying process. Lance was our salesman and pretty much handled everything over the phone, as we’re from out of state. We couldn’t have asked for a better experience and the pricing was also unbeatable! Thank you again, Lance! More

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Nice and clean dealership. Very friendly and helpful staff. Lance was such a huge help! Lance made everything so quick and easy during our buying process Very friendly and helpful staff. Lance was such a huge help! Lance made everything so quick and easy during our buying process More

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Lance McNees made the process of buying a car very easy. He also went above and beyond to answer my questions and sent a nice video detailing the vehicle since I lived so far away. He also went above and beyond to answer my questions and sent a nice video detailing the vehicle since I lived so far away. More

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