Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.6
926 Reviews
4.6

926 Reviews

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926 Reviews of Lance Smith

July 06, 2026

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Employee Rating

Lance was kind, courteous,and professional. I was very satisfied with the work done on my car, and it was done in a timely manner. More

by MTAYLOR
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

July 03, 2026

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Employee Rating

Scott Robert is my son in law,so that is why I go there. Scott has me go to Lance.Lance is so helpful and he knows his job. More

by KRISTINELUNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2026

Lithia Hyundai of Reno responded

We're thrilled that Lance has been so helpful, and we truly value your continued support at Lithia Hyundai of Reno! Take care until next time!

July 03, 2026

Dealership Rating
Employee Rating

As soon as I walked in, I was greeted and felt comfortable. Lance helped me as soon as he could explain to me everything that was going on and gave good information. More

by MELISSA-01ROSE
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 06, 2026

Lithia Hyundai of Reno responded

Hi Melissa, it's fantastic to hear you were comfortable and well-informed at Lithia Hyundai of Reno. We're glad Lance was able to assist you. We hope to see you again!

June 28, 2026

Dealership Rating
Employee Rating

Check in was easy and the truck was finished on time I would say Lance was great More

by rb4ucla
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Jun 29, 2026

Lithia Hyundai of Reno responded

Thank you for taking the time to leave us an awesome review! We really appreciate your kind words and we pride ourselves in providing you with an amazing experience. We’re pleased to see that these standards were met!

June 27, 2026

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Employee Rating

Very professional and great at keeping me informed on what they are doing on my car. More

by GinaPrice
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Jun 29, 2026

Lithia Hyundai of Reno responded

Thank you for your five-star review! So glad you were happy with your experience. Please reach out if you ever need anything going forward!

June 27, 2026

Dealership Rating
Employee Rating

Lance Smith is so awesome if I was 10 percent gayer I'd try to marry him. More

by Wildernesstom
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Jun 29, 2026

Lithia Hyundai of Reno responded

Thank you for your five-star review! So glad you were happy with your experience. Please reach out if you ever need anything going forward!

June 25, 2026

Dealership Rating
Employee Rating

it was good! they were able to fix the trunk of my car last year they were going to charge me to fix it and keep my car for 2 days, but this time they fixed withi More

by MARAREAL
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Jun 26, 2026

Lithia Hyundai of Reno responded

Thanks for choosing Lithia Hyundai of Reno! We’re glad the team was able to take care of your trunk quickly and at no cost. We aim to provide fair, efficient service every time, appreciate you trusting our Reno service center!

June 24, 2026

Dealership Rating
Employee Rating

Nicole was great, in and out, service was fast and just what I asked for More

by DEVONAHAREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole cardone

Jun 25, 2026

Lithia Hyundai of Reno responded

Thank you for your five-star review! We're thrilled to hear that you had a positive experience with our dealership and we look forward to serving you again in the future.

June 19, 2026

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Employee Rating

Nobody answers the phone when trying to talk to someone at the service center. Always get voicemail. I had to get a rental while my car is getting serviced. I dropped off my car on Tuesday June 16th. I More

by JASSLAVEN1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nicole

Jun 22, 2026

Lithia Hyundai of Reno responded

We apologize for your recent experience. It's important to us that our customers receive timely updates, especially when it comes to loaner vehicles or repairs. Please reach out at your earliest convenience. Thank you. Jeremy Olsen - Service Manager - jolsen@lithia.com

June 15, 2026

Dealership Rating
Employee Rating

Very comfortable with the service. Been using this dealership for 20 plus years with no issues. More

by nunes.nunes87
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Jun 15, 2026

Lithia Hyundai of Reno responded

Your review is much appreciated! We are committed to providing the best customer experience possible and it's great to hear that we were able to do just that.

Jun 15, 2026

nunes.nunes87 responded

Totally recommend this dealership for purchase or repair/service needs.

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