Lance Smith

They are always very prompt and courteous. Lance has always made sure to get us out as promptly as possible. Lance has always made sure to get us out as promptly as possible. More

by KDELA_VEGA Verified Customer Verified Customer

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One should not have to wait a month to get warranty work done on their car done on their car More

by paulprzy76 Verified Customer Verified Customer

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Details. of problem we're explained to me and I really appreciated the use of a loaner car. of problem we're explained to me and I really appreciated the use of a loaner car. More

by angila1234 Verified Customer Verified Customer

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I will always buy my cars from Lithia Hyundai of Reno. As far as service I will only allow Lance to be my advisor. He takes such good care of my car and respects the fact that I'm very picky . As far as service I will only allow Lance to be my advisor. He takes such good care of my car and respects the fact that I'm very picky . More

by Kimmiesuefisherkimiwho Verified Customer Verified Customer

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Been going to your dealership over a decade. I had to wait an extra hour at the shop for the service rep to return back to work from having to pick up his daughter at school. Caused us to hit ba I had to wait an extra hour at the shop for the service rep to return back to work from having to pick up his daughter at school. Caused us to hit bad community traffic! *And the plastic cover over the engine is loose now... i Don't know how to fix it. Still don't know how the inspection went for the 60,000 mile Service nothing was really explained to us. We do understand employees sometimes have to bring their kids into work, but it affects the communication with the customers.. *We've been complaining about the 2 to 6 miles an hour transmission slipping problems, for over 6 years with Lance Said they looked at it, but it still does it.. very annoying... More

by CATHYWAGONER Verified Customer Verified Customer

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Lance is always the beat part of my experience at Hyundai. He is always professional and polite. Hyundai. He is always professional and polite. More

by WCSNEWDYNASTY Verified Customer Verified Customer

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Lance took us in right on time for our appointment it was a lengthy repair he said it'd be ready about 3:00 it was ready he called and said it was ready at 2:22 p.m. ahead of schedule sent a driver right bac a lengthy repair he said it'd be ready about 3:00 it was ready he called and said it was ready at 2:22 p.m. ahead of schedule sent a driver right back to pick us up fantastic effort and satisfying to customer definitely will return More

by MIKE_FRANCILO Verified Customer Verified Customer

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This is a new car and still waiting to be diagnosed. I have no transportation and I am frustrated. I have no transportation and I am frustrated. More

by MJROBINSON0 Verified Customer Verified Customer

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Always treated great professional and always accommodating fast reliable service great video they show of checking things accommodating fast reliable service great video they show of checking things More

by SUPERMAN26 Verified Customer Verified Customer

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Courteous, professional , friendly and respectful Every Service provides fair price and good quality service, makes me feel like a valued customer Service provides fair price and good quality service, makes me feel like a valued customer More

by bertamann1979 Verified Customer Verified Customer

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