Lance Smith

Lithia Hyundai of Reno responded

Thanks for sharing your positive experience! We appreciate your feedback and look forward to serving you again in the future. Thanks from all of us at Lithia Hyundai of Reno!

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We're glad to hear you enjoyed the snacks and coffee during your service visit. See you next time and safe travels!

Lithia Hyundai of Reno responded

Steven, We’re sorry that getting clear information about your vehicle was difficult. After reviewing the communication history, we understand why you were frustrated. Inspection links should have been accompanied by clear explanations about your vehicle’s status and when it would be ready for pickup. Your follow-up question about the recall also deserved a direct response. We’re reviewing the repeated Sales contacts you described and will address coordination between our departments. We’d also like to confirm the recall status for your vehicle and provide a clear answer about any remaining work. Thank you for bringing these concerns to our attention. Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

Lithia Hyundai of Reno responded

Mr. Lopez, Thank you for your feedback. I’m sorry your visit fell short, and we’ll review your concerns about the waiting area and cleanliness with our team. We’re scheduled to begin a facility upgrade in December and look forward to providing a more comfortable space for our customers. In the meantime, we recognize the importance of keeping our current facility clean and welcoming. Regards, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

Lithia Hyundai of Reno responded

Thank you for stopping by to leave Lithia Hyundai of Reno a wonderful review! We're glad to know that our team provided you with an efficient and great service visit. See you next time!

Lithia Hyundai of Reno responded

Thank you for sharing your experience. Having concerns about tire wear this early in your ownership is understandably frustrating, and we’re sorry to hear how much this has affected your overall impression of the vehicle. I’d like the opportunity to speak with you personally, take a closer look at the situation, and address any questions you have. Please reach out to me directly when you have a moment. Thank you, Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

Lithia Hyundai of Reno responded

It’s great to hear you had such a positive experience With Lance and the Lithia Hyundai of Reno team! We’re grateful for the opportunity to take care of you and appreciate you recognizing the effort our team puts into making each visit a good one.

Lithia Hyundai of Reno responded

Thanks for trusting our team with your vehicle! We want our customers to have confidence in us and in their ride after their service. Stop by Lithia Hyundai of Reno again soon!