Lance Smith

They were awesome as usual, car is running great! They were quick at resolving an issue after the service a d willing to help in anyway they could when I had an issue. Great customer service and Lanc They were quick at resolving an issue after the service a d willing to help in anyway they could when I had an issue. Great customer service and Lance was very communicative during the service window. More

by DPARKHURST Verified Customer Verified Customer

Report | Print

Lance made sure to educate me on the warranty process and cost if it wasn't covered by warranty and apon fixing my issue he helped me discover additional preexisting damage that he suggested I reach out to C cost if it wasn't covered by warranty and apon fixing my issue he helped me discover additional preexisting damage that he suggested I reach out to Carmax about and Carmax covered the cost of the damages and Hyundai covered the cost of the warranty repairs I originally came in for More

by BETTYWLOCH Verified Customer Verified Customer

Report | Print

Lance was very attentive and kept us informed of our progress. The actual work took a lot longer than anticipated. Overall, we were happy with the service. progress. The actual work took a lot longer than anticipated. Overall, we were happy with the service. More

by JTJ0427 Verified Customer Verified Customer

Report | Print

Easy to get an appointment. Service completed in a timely manner. Lance advised of a recall we weren't aware of and got it handled with our original service appointment so didn' Service completed in a timely manner. Lance advised of a recall we weren't aware of and got it handled with our original service appointment so didn't need to make a second trip. Lance is the best, wouldn't take my Hyundai to anyone else in Reno! More

by TRICIA.RODERICK Verified Customer Verified Customer

Report | Print

Lance returns phone calls, fix the problems quickly and always gives excellent customer service. A great asset to your company. always gives excellent customer service. A great asset to your company. More

by JVAZ37 Verified Customer Verified Customer

Report | Print

Lance was kind, courteous,and professional. I was very satisfied with the work done on my car, and it was done in a timely manner. I was very satisfied with the work done on my car, and it was done in a timely manner. More

by MTAYLOR Verified Customer Verified Customer

Report | Print

Scott Robert is my son in law,so that is why I go there. Scott has me go to Lance.Lance is so helpful and he knows his job. Scott has me go to Lance.Lance is so helpful and he knows his job. More

by KRISTINELUNA Verified Customer Verified Customer

Report | Print

As soon as I walked in, I was greeted and felt comfortable. Lance helped me as soon as he could explain to me everything that was going on and gave good information. comfortable. Lance helped me as soon as he could explain to me everything that was going on and gave good information. More

by MELISSA-01ROSE Verified Customer Verified Customer

Report | Print

Check in was easy and the truck was finished on time I would say Lance was great would say Lance was great More

by rb4ucla Verified Customer Verified Customer

Report | Print

Very professional and great at keeping me informed on what they are doing on my car. what they are doing on my car. More

by GinaPrice Verified Customer Verified Customer

Report | Print