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Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith | Page 2

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.7
931 Reviews
4.7

931 Reviews

Write a Review

931 Reviews of Lance Smith

June 27, 2026

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Lance Smith is so awesome if I was 10 percent gayer I'd try to marry him. More

by Wildernesstom
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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Jun 29, 2026

Lithia Hyundai of Reno responded

Thank you for your five-star review! So glad you were happy with your experience. Please reach out if you ever need anything going forward!

June 25, 2026

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it was good! they were able to fix the trunk of my car last year they were going to charge me to fix it and keep my car for 2 days, but this time they fixed withi More

by MARAREAL
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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Jun 26, 2026

Lithia Hyundai of Reno responded

Thanks for choosing Lithia Hyundai of Reno! We’re glad the team was able to take care of your trunk quickly and at no cost. We aim to provide fair, efficient service every time, appreciate you trusting our Reno service center!

June 24, 2026

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Nicole was great, in and out, service was fast and just what I asked for More

by DEVONAHAREN
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Recommend Dealer
Yes

Other Employees Tagged: Nicole cardone

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Jun 25, 2026

Lithia Hyundai of Reno responded

Thank you for your five-star review! We're thrilled to hear that you had a positive experience with our dealership and we look forward to serving you again in the future.

June 19, 2026

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Nobody answers the phone when trying to talk to someone at the service center. Always get voicemail. I had to get a rental while my car is getting serviced. I dropped off my car on Tuesday June 16th. I More

by JASSLAVEN1971
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Recommend Dealer
No

Other Employees Tagged: Nicole

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Jun 22, 2026

Lithia Hyundai of Reno responded

We apologize for your recent experience. It's important to us that our customers receive timely updates, especially when it comes to loaner vehicles or repairs. Please reach out at your earliest convenience. Thank you. Jeremy Olsen - Service Manager - jolsen@lithia.com

June 15, 2026

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Very comfortable with the service. Been using this dealership for 20 plus years with no issues. More

by nunes.nunes87
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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Jun 15, 2026

Lithia Hyundai of Reno responded

Your review is much appreciated! We are committed to providing the best customer experience possible and it's great to hear that we were able to do just that.

Jun 15, 2026

nunes.nunes87 responded

Totally recommend this dealership for purchase or repair/service needs.

June 13, 2026

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Employee Rating

Warranty was submitted under a name not belonging to me. The service writer blamed us for his mistake and I'm fighting to get reimbursed for the rental car. More

by Realestatesteph530
Recommend Dealer
No

Other Employees Tagged: Lance Smith

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Jun 19, 2026

Lithia Hyundai of Reno responded

Hi Stephanie, I appreciate your feedback and am truly sorry for the mix-up with your warranty submission and any inconvenience it has caused. This doesn't reflect the high standard of service we aim to uphold, and I apologize if this was not properly taken care of. I am happy to take a closer look to ensure any outstanding issues are addressed, so please consider calling me. Thank you, Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

Jun 25, 2026

Lithia Hyundai of Reno responded

Thank you for sharing this information with me, Stephanie. Again, I would like to apologize for the frustrations you've experienced with your warranty and rental care reimbursement. Please reach out to me personally at 775-446-5334 or srobert@lithia.com. I would be happy to address your questions. Thank you, Scott Robert Customer Relations Manager

Jun 20, 2026

Realestatesteph530 responded

Thank you. I’m still fighting to get this reimbursed. It has been a long and frustrating process where we are being blamed. I had to go track down my own warranty and provide the information to the technician after being told I was liable if the name not affiliated with us was removed. So far I am out a lot of money in rental car reimbursement (which was also sent by me) to receive a response that you were paid for our rental car. The lack of care and concern has been insane. I asked for the service manager to call me when this was initially happening and nothing. I doubt I’ll get my reimbursement at this point. Every time I’ve asked for clarity on what happened and why we are blamed I get no response. Where did my claim go? Why did you get the reimbursement check? Who is Danielle H and why is her name on our account? At this point now that the warranty is aftermarket I’ll be taking my car ANYWHERE else.

June 13, 2026

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Lance is always so helpful to work with. I was little disappointed they didn’t change the lock setting like I had mentioned. More

by KELLEY_GRIGGS
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Recommend Dealer
Yes
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Jun 15, 2026

Lithia Hyundai of Reno responded

Thank you for sharing your feedback about Lance from our team! We will be sure to pass along your message and take note of your feedback regarding lock setting. It would be honored to serve you again at Lithia Hyundai of Reno! Take care.

Jun 15, 2026

Lithia Hyundai of Reno responded

Thank you for sharing your feedback about Lance from our team! We will be sure to pass along your message and take note of your feedback regarding lock setting. It would be honored to serve you again at Lithia Hyundai of Reno! Take care.

June 11, 2026

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Lance is very pleasant and helpful he deserves 5 stars experience with other staff unfavorable More

by kayramos776
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Recommend Dealer
Yes

Other Employees Tagged: Drea McGiffin

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Jun 12, 2026

Lithia Hyundai of Reno responded

Thank you for this great feedback! We're happy to hear that Lance provided you with a pleasant and helpful experience. See you next time at Lithia Hyundai of Reno!

June 06, 2026

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Have been using this dealership for our service needs since 2003 and have never had an experience less than 5 star excellent. More

by James
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Recommend Dealer
Yes
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Jun 08, 2026

Lithia Hyundai of Reno responded

James, your loyalty means the world to us, and we’re glad we’ve been able to take such good care of you at Lithia Hyundai of Reno! Thank you for the wonderful review!

June 03, 2026

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Employee Rating

5 Excellence service all the way around. Honest, you can trust them. Very,very professional. Excellent More

by lindatyson1945
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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Jun 04, 2026

Lithia Hyundai of Reno responded

Thank you for sharing your feedback about our team, Linda! We hope you will visit us again at Lithia Hyundai of Reno. Safe travels!

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