Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith | Page 2

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

Contact Me
4.6
926 Reviews
4.6

926 Reviews

Write a Review

926 Reviews of Lance Smith

June 13, 2026

Dealership Rating
Employee Rating

Warranty was submitted under a name not belonging to me. The service writer blamed us for his mistake and I'm fighting to get reimbursed for the rental car. More

by Realestatesteph530
Recommend Dealer
No

Other Employees Tagged: Lance Smith

Report | Print
Jun 19, 2026

Lithia Hyundai of Reno responded

Hi Stephanie, I appreciate your feedback and am truly sorry for the mix-up with your warranty submission and any inconvenience it has caused. This doesn't reflect the high standard of service we aim to uphold, and I apologize if this was not properly taken care of. I am happy to take a closer look to ensure any outstanding issues are addressed, so please consider calling me. Thank you, Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

Jun 25, 2026

Lithia Hyundai of Reno responded

Thank you for sharing this information with me, Stephanie. Again, I would like to apologize for the frustrations you've experienced with your warranty and rental care reimbursement. Please reach out to me personally at 775-446-5334 or srobert@lithia.com. I would be happy to address your questions. Thank you, Scott Robert Customer Relations Manager

Jun 20, 2026

Realestatesteph530 responded

Thank you. I’m still fighting to get this reimbursed. It has been a long and frustrating process where we are being blamed. I had to go track down my own warranty and provide the information to the technician after being told I was liable if the name not affiliated with us was removed. So far I am out a lot of money in rental car reimbursement (which was also sent by me) to receive a response that you were paid for our rental car. The lack of care and concern has been insane. I asked for the service manager to call me when this was initially happening and nothing. I doubt I’ll get my reimbursement at this point. Every time I’ve asked for clarity on what happened and why we are blamed I get no response. Where did my claim go? Why did you get the reimbursement check? Who is Danielle H and why is her name on our account? At this point now that the warranty is aftermarket I’ll be taking my car ANYWHERE else.

June 13, 2026

Dealership Rating
Employee Rating

Lance is always so helpful to work with. I was little disappointed they didn’t change the lock setting like I had mentioned. More

by KELLEY_GRIGGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 15, 2026

Lithia Hyundai of Reno responded

Thank you for sharing your feedback about Lance from our team! We will be sure to pass along your message and take note of your feedback regarding lock setting. It would be honored to serve you again at Lithia Hyundai of Reno! Take care.

Jun 15, 2026

Lithia Hyundai of Reno responded

Thank you for sharing your feedback about Lance from our team! We will be sure to pass along your message and take note of your feedback regarding lock setting. It would be honored to serve you again at Lithia Hyundai of Reno! Take care.

June 11, 2026

Dealership Rating
Employee Rating

Lance is very pleasant and helpful he deserves 5 stars experience with other staff unfavorable More

by kayramos776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drea McGiffin

Report | Print
Jun 12, 2026

Lithia Hyundai of Reno responded

Thank you for this great feedback! We're happy to hear that Lance provided you with a pleasant and helpful experience. See you next time at Lithia Hyundai of Reno!

June 06, 2026

Dealership Rating
Employee Rating

Have been using this dealership for our service needs since 2003 and have never had an experience less than 5 star excellent. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 08, 2026

Lithia Hyundai of Reno responded

James, your loyalty means the world to us, and we’re glad we’ve been able to take such good care of you at Lithia Hyundai of Reno! Thank you for the wonderful review!

June 03, 2026

Dealership Rating
Employee Rating

5 Excellence service all the way around. Honest, you can trust them. Very,very professional. Excellent More

by lindatyson1945
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Report | Print
Jun 04, 2026

Lithia Hyundai of Reno responded

Thank you for sharing your feedback about our team, Linda! We hope you will visit us again at Lithia Hyundai of Reno. Safe travels!

May 31, 2026

Dealership Rating
Employee Rating

⭐⭐⭐⭐⭐ I took my vehicle in for a recall service, and the experience was excellent. The entire process was very quick—about an hour, maybe an hour and a half at most. The staff was friendly, professio More

by ALMAMENROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 01, 2026

Lithia Hyundai of Reno responded

We are grateful for your feedback and recommendation! It’s wonderful to hear that our team made your recall service easy and quick. Thank you for choosing Lithia Hyundai of Reno!

May 30, 2026

Dealership Rating
Employee Rating

Lance is great every time I bring my hyundai into service.Lance takes amazingly good care of me More

by Overthend
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Report | Print
Jun 01, 2026

Lithia Hyundai of Reno responded

Overthend, thank you for your continued trust in Lithia Hyundai of Reno! It is wonderful to hear Lance consistently provides such great care every time you bring your Hyundai in for service. We will be sure to share your kind words with him. We appreciate your loyalty and look forward to seeing you again on your next visit!

May 30, 2026

Dealership Rating
Employee Rating

Good snacks and coffee machine Nice staff too A little confusing when you walk in the service side, could use a “wait here” sign or something Fast though More

by tj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 01, 2026

Lithia Hyundai of Reno responded

Thank you for your feedback, TJ! We’re happy you appreciated our snacks and coffee, and we’ve noted your suggestion about signage. See you next time at Lithia Hyundai of Reno!

May 23, 2026

Dealership Rating
Employee Rating

Lance is great. Very helpful. Listens to your problems an does his best to fix them. More

by S_WILKOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 26, 2026

Lithia Hyundai of Reno responded

Thanks for leaving Lithia Hyundai of Reno your 5-star review. It's great knowing that Lance left such a wonderful impression. We hope to provide many more great experiences down the road!

May 22, 2026

Dealership Rating
Employee Rating

it was all good and meant to give a 5 to the first one too?? More

by TENCHICHO
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Report | Print
May 26, 2026

Lithia Hyundai of Reno responded

Thank you for your kind words! So glad you were happy with your service from us. Let us know if there’s anything we can do for you in the future!

1
2
3
...
93

Dealership Inventory (314 Vehicles)

used 2023 Jeep Wrangler car, priced at $31,048
2023 Jeep Wrangler
used
High Velocity exterior
Automatic
Four-wheel Drive
$31,048
View Details
used 2022 Ram 1500 car, priced at $39,833
2022 Ram 1500
used
Billet Silver Metallic exterior
Automatic
Four-wheel Drive
$39,833
View Details
used 2026 Hyundai Santa Fe car, priced at $35,477
2026 Hyundai Santa Fe
used
Shimmering Silver exterior
Automatic
All-wheel Drive
$35,477
View Details
new 2026 Hyundai Palisade Hybrid car, priced at $50,255
2026 Hyundai Palisade Hybrid
new
Pacific Sapphire exterior
Automatic
Front-wheel Drive
$50,255
View Details
used 2024 Chevrolet Equinox car, priced at $27,918
2024 Chevrolet Equinox
used
Sterling Gray Metallic exterior
Automatic
All-wheel Drive
$27,918
View Details
new 2026 Hyundai Palisade car, priced at $59,480
2026 Hyundai Palisade
new
Creamy White Pearl exterior
Automatic
All-wheel Drive
$59,480
View Details
View All Inventory