Lance Smith | Page 2

Lance was great! ! I had a nail in my tire, and unfortunately, it could not be repaired. I dropped the vehicle off at about 10:00 and got the call from Lance at 2:00 s ! I had a nail in my tire, and unfortunately, it could not be repaired. I dropped the vehicle off at about 10:00 and got the call from Lance at 2:00 stating my Santa Fe was ready to pick up. He had to go out to the USA Parkway to get the tire, so 4 hours for the repair, including changing the tire, and mounting and balancing, was quite impressive. Lance is a true professional who cares about his customers!! I highly recommend him to any of my friends who own Hyundai’s or any other type of vehicle. More

by DUNHAM1 Verified Customer Verified Customer

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They always have my car ready when promised. Always treated well. They always explain any charges. Always treated well. They always explain any charges. More

by MARC9157 Verified Customer Verified Customer

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Always well taken care of. Lance is great! Lance is great at customer service Lance is fabulous Lance is great! Lance is great at customer service Lance is fabulous More

by CORINNE85 Verified Customer Verified Customer

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Lance is a great service representative. He always takes care of me and makes sure my car is good. He always takes care of me and makes sure my car is good. More

by LILQUONG2003 Verified Customer Verified Customer

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Tony Roach was professional and very helpful. I had a great experience purchasing my car. I would recommend anyone to go to Lythia I had a great experience purchasing my car. I would recommend anyone to go to Lythia More

by STACEYG007 Verified Customer Verified Customer

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He is caring, knowledgeable, thorough and professional The dealership itself could lay off the cold, calling to sell cars The dealership itself could lay off the cold, calling to sell cars More

by snowhorsestormhorse Verified Customer Verified Customer

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understands car needs and requirements. Courteous and helpful. Is a little hard to schedule an appointment for people like me that works from 8am to 5pm Monday through Friday. That's one th Courteous and helpful. Is a little hard to schedule an appointment for people like me that works from 8am to 5pm Monday through Friday. That's one thing that I find it inconvenient More

by GIRONS037 Verified Customer Verified Customer

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The dealership is OK, but the personal is the reason for my continue to buy from lithia hyundai in Reno Nv. my continue to buy from lithia hyundai in Reno Nv. More

by RICHARDWROCK47 Verified Customer Verified Customer

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Excellent service each & every time I have bought a vehicle there.....Extremely professional, listened to what my needs & wants were! vehicle there.....Extremely professional, listened to what my needs & wants were! More

by WLMORRISON2019 Verified Customer Verified Customer

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Extremely frustrated at this point. Feels like they are ghosting us on our vehicle issues. Brought the vehicle in on 1/30/2024 as the engine was knocking, they had it tested and got b Feels like they are ghosting us on our vehicle issues. Brought the vehicle in on 1/30/2024 as the engine was knocking, they had it tested and got back to us 2/1/2024 stating it needs an engine, and they supposedly submitted to Hyundai for approval. I asked for specifics on what to do for rental cars, etc.....never received any info back from Lance Smith on 2/1/2024. I sent him an email 2/2/2024 at approximately 8 AM, and also called and left a message for him around noon and never received any thing back from him to either the email or phone message. Communication is key and I need to know how long this is going to take because a rental car out of pocket is going to be expensive, so I need that info. And also I will not put up with any stupid stuff from anyone in regards to a situation like this. So either things are getting handled or they're not!. More

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