Get it in writing or it didn"t happen, their word means
nothing.I will never buy a new car from here again, i have bought 2 new ones from pugmire
nothing.I will never buy a new car from here again, i have bought 2 new ones from pugmire
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by Clancieh
Oct 26, 2026 -
Pugmire Ford of Cartersville responded
We’re sorry to hear about your experience and understand your frustration. We strive to provide clear communication and follow through on our commitments, and we regret that we fell short of your expectations. Your feedback is important to us, and we would appreciate the opportunity to discuss your concerns and work toward a resolution. Please contact our management team so we can learn more about what happened.
I bought a 2023 Ford Ranger, part of the deal was I get a
new set of tires for it, came for my appointment at 8 o'clock in the morning wait four hours still no truck, they gave me a loaner car went home for
new set of tires for it, came for my appointment at 8 o'clock in the morning wait four hours still no truck, they gave me a loaner car went home for an hour came back, truck still was not ready, went back home with a loaner car and finally got my truck around 4 o'clock, I don't think that a good way to treat your customer.
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by robtaycan333
Verified Customer
Verified Customer
Other Employees Tagged:
Lanny Adams
Oct 26, 2026 -
Pugmire Ford of Cartersville responded
Thank you for your feedback. We sincerely apologize for the long wait and the inconvenience you experienced during your visit. We understand that your time is valuable, and waiting most of the day for your truck to be ready is not the experience we want our customers to have. We appreciate your patience and the opportunity to earn your business, and we’ll use your feedback to help improve our communication and service moving forward. Thank you for choosing us for your Ford Ranger’s needs.
Great dealership, either buying a new vehicle or the
service department. Love my 2026 Ford Dooley platinum.
service department. Love my 2026 Ford Dooley platinum.
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by guylesliebbq
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2026 -
Pugmire Ford of Cartersville responded
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.
Went to sale my car to Pugmire, they made me an offer and
when I bring the car in to sale for the offer offered they then refused to but the car after getting a loan for the difference. So now I’m stuck with
when I bring the car in to sale for the offer offered they then refused to but the car after getting a loan for the difference. So now I’m stuck with 2 loans. Lanny Adams made the offer and now says he didn’t inspect the car , however he did and drove it to make sure car was good and it was. I arrived at the dealership today and Lanny will not buy the car and give me nothing in writing that he inspected the car however, not only inspect the car. He drove the car and now won’t buy the car after making an offer.
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by Clancieh
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2026 -
Pugmire Ford of Cartersville responded
We’re sorry to hear about your experience and understand your frustration. We take customer concerns seriously and would appreciate the opportunity to review this situation further. Please contact our management team directly so we can discuss your concerns and work toward a better understanding of what happened. Thank you for bringing this to our attention.
Very friendly and courteous staff.
Stacey was great to work with. I did not feel pressured and had a good experience.
Stacey was great to work with. I did not feel pressured and had a good experience.
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by Todd lowery
Verified Customer
Verified Customer
Other Employees Tagged:
Stacey Adkins
Sep 25, 2026 -
Pugmire Ford of Cartersville responded
Thank you for your 5-star review! We truly appreciate your kind words and are glad to hear you had a great experience with our sales team. Providing excellent service and making the buying process smooth and enjoyable is very important to us. We appreciate your business and look forward to serving you again in the future.
Great dealership and very friendly staff.
They exceed my expectations every single time. Will use them again.
They exceed my expectations every single time. Will use them again.
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by broncomike
Service Price Transparency
Sep 21, 2026 -
Pugmire Ford of Cartersville responded
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.
Respectful of my time, accommodating with asking if we
needed anything during the process (drinks, snacks, etc.), great customer service overall and straightforward with the buying process. 10/10 dealersh
needed anything during the process (drinks, snacks, etc.), great customer service overall and straightforward with the buying process. 10/10 dealership.
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by bblack2425
Verified Customer
Verified Customer
Other Employees Tagged:
Lanny Adams
Sep 18, 2026 -
Pugmire Ford of Cartersville responded
Thank you for your 5-star review! We truly appreciate your kind words and are glad to hear you had a great experience with our sales team. Providing excellent service and making the buying process smooth and enjoyable is very important to us. We appreciate your business and look forward to serving you again in the future.
Excellent, attentive sales staff with lots of inventory
and options. Tim was a wonderful, knowledgeable and friendly salesman.
and options. Tim was a wonderful, knowledgeable and friendly salesman.
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by hhester05
Verified Customer
Verified Customer
Other Employees Tagged:
Lanny Adams
Sep 08, 2026 -
Pugmire Ford of Cartersville responded
Thank you for your 5-star review! We truly appreciate your kind words and are glad to hear you had a great experience with our sales team. Providing excellent service and making the buying process smooth and enjoyable is very important to us. We appreciate your business and look forward to serving you again in the future.
Treated me and my son like family for the moment we
arrived, everyone has a smile and their face.
arrived, everyone has a smile and their face.
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by bruiser1220
Verified Customer
Verified Customer
Other Employees Tagged:
Lanny Adams
Aug 28, 2026 -
Pugmire Ford of Cartersville responded
Thank you so much for the 5-star review! We truly appreciate your kind words and are thrilled to hear you had such a great experience. Your support means a lot to us, and we look forward to serving you again in the future!
Tim Whitehead and Bobby Goss were great!
A Hometown dealership is great and convenient . Excellent customer service!
A Hometown dealership is great and convenient . Excellent customer service!
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by duckie123
Verified Customer
Verified Customer
Other Employees Tagged:
Lanny Adams
Aug 24, 2026 -
Pugmire Ford of Cartersville responded
Thank you for your 5-star review! We truly appreciate your kind words and are glad to hear you had a great experience with our sales team. Providing excellent service and making the buying process smooth and enjoyable is very important to us. We appreciate your business and look forward to serving you again in the future.
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