This dealership is very professional and have been good
to work with from the start.
to work with from the start.
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by MIKE@PIVOTCASE.COM
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2026 -
Covert Buick GMC Bee Cave responded
We're delighted to hear that your experience with us has been so positive from day one, and we truly value your kind words about our professionalism. Building strong, trustworthy relationships with our customers is something we take seriously at Covert Buick GMC Bee Cave, and we're thrilled that we've been able to demonstrate that commitment throughout your time with us. Your business and confidence mean a great deal to our team, and we want you to know that we're dedicated to maintaining the same high standards of service and integrity that made such a great first impression. Thank you for choosing us and for being such a wonderful part of our community.
If I could give them a zero, I would.
They switched to some sort of AI-based phone system a year or so ago, and it's been a complete cluster ever since. They never call you back, lie abou
They switched to some sort of AI-based phone system a year or so ago, and it's been a complete cluster ever since. They never call you back, lie about doing so, then blame the AI when you catch them. They had our brand new truck in service for almost a month trying to figure out an ignition issue, and finally DIY bypassed the OEM wiring harness to "fix" it. Amateur hour over there.
I would give them 3 stars if they just we super slow and sloppy on service, if that was the extent. The communication issues... saying they will call you, not calling you ever, then lying about it... thats another 3 star ding for a -1 rating. They stink.
Scheduled service is atrocious too. Dropped off vehicle for oil change waited for hours, asking for updates, got home and my wife had gotten a service txt that the vehicle was ready to checkout hours before they wandered out to the waiting room to tell me... it's just an uncoordinated mess and they ALWAYS ALWAYS use their 'newness' and 'new technology' as a crutch.
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by michelle110
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2026 -
Covert Buick GMC Bee Cave responded
Thank you for taking the time to share your concerns, and we genuinely recognize the frustration you experienced. We understand that communication breakdowns and service delays can be incredibly disappointing, and we take your experience seriously. We would love the opportunity to look into your service record and discuss what happened, but we cannot locate records matching Michelle110, and without vehicle details or VIN number, we're unable to pull the specific details of your visit. While some of the details you've mentioned don't align with how we operate, we're committed to investigating your situation more thoroughly if you're willing to provide those identifying details.
Aug 12, 2026 -
Covert Buick GMC Bee Cave responded
Our staff was able to recall who you were so here is our revised response: We understand your frustration with the delay, and we want to provide some clarity on what occurred with your appointment. When you scheduled your service online on 7/9/2026, our team member Suzelle reached out to you that same morning at 8:59am requesting your VIN number so that we could order the necessary parts ahead of your appointment. Unfortunately, we didn't receive a response to that request, which prevented us from securing the parts before your visit. We were able to complete one of your two open recalls that didn't require parts during your appointment, but we were unable to proceed with the second recall without the VIN information to order the required components. When manufacturers issue recalls, there's typically an immediate surge in demand that outpaces the initial parts allocation, which is why advance notice and information are so critical to getting you served as quickly as possible. We sincerely regret that the communication around this wasn't clearer, and we'd like to reconnect with you directly to move forward with completing that second recall.
They didn’t have the parts for my recall repair and I’ve
yet to hear back that they have the part and are ready to make the repair.
yet to hear back that they have the part and are ready to make the repair.
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by jtindell71
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2026 -
Covert Buick GMC Bee Cave responded
Thank you for taking the time to share your feedback, and we sincerely apologize that your recall repair experience hasn't met the standard we work hard to maintain. We understand your frustration with the delay, and we want to provide some clarity on what often happens with manufacturer recalls. When manufacturers issue a recall, there's typically an immediate surge in demand that outpaces the initial parts allocation, which means dealerships across the country are working with limited inventory while waiting for parts stock to normalize. We want to assure you that we're not sitting idle on your repair, as we're actually compensated by the manufacturer to complete these services and getting your vehicle back to you in a timely manner is a high priority for us as much as it is for you. We sincerely regret that this wasn't communicated to you more clearly during your initial visit, and we'd like to reconnect with you directly to provide you with a specific update on your part status and timeline. Thank you for your patience and for giving us the opportunity to make this right.
Great service as always.
Much thanks to the team at Covert GMC. Five stars overall
Much thanks to the team at Covert GMC. Five stars overall
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by brianeckel
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2026 -
Covert Buick GMC Bee Cave responded
We're incredibly grateful for your glowing five-star review and for taking the moment to thank our team at Covert Buick GMC Bee Cave. Your consistent confidence in us and the positive feedback you continue to share is both humbling and motivating for everyone who works here to maintain the high standard of service you've come to expect from us. It's customers like you who remind us why we do what we do and inspire us to never take excellence for granted. We truly appreciate your business and your loyalty, and we're excited to continue serving you with the same great service you've experienced time and time again.
Lantz is always helpful, courteous and knowledgeable
Would recommend Covert and Lantz anytime thank you very much
Would recommend Covert and Lantz anytime thank you very much
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by Mmeece
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2026 -
Covert Buick GMC Bee Cave responded
We're so grateful for your wonderful review and for highlighting Lantz's excellent service. It's team members like Lantz who make us proud to work at Covert Buick GMC Bee Cave, and knowing that his helpfulness and expertise have made such a positive impact on your experience is exactly what drives us every day. Thank you for the kind recommendation and for choosing us for your service needs. We truly value your business and look forward to serving you again soon.
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