Larry Chambers | Page 9

Got What I Wanted! Was able to trade in my old model for the model I wanted with the features I wanted plus more for around the same price. The associates that worked w Was able to trade in my old model for the model I wanted with the features I wanted plus more for around the same price. The associates that worked we me were friendly, helpful, reasonable, and listen well. Willing to work with you to try and get you what you want. I definitely recommend this dealership. More

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Great experience with Mike Smith I just purchased the new 2016 Honda Civic at Napleton Honda in River Oaks. I had a great experience with salesman Mike Smith he was very helpful in he I just purchased the new 2016 Honda Civic at Napleton Honda in River Oaks. I had a great experience with salesman Mike Smith he was very helpful in helping me pick out my new Civic. Also everyone else were very nice and helpful as well Jill Verbich in customer relations, Kim Stiehler sales manager , and Richard Smith finance manager. I recommend stopping by Napleton River Oaks Honda to check out the entire family. They are awesome!! More

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Once Again A Great Experience At Napleton River Oaks Honda My husband and I have had the pleasure of purchasing several cars from this dealership. We met with salesman Mohamad Suleiman ("Moody"). I must say My husband and I have had the pleasure of purchasing several cars from this dealership. We met with salesman Mohamad Suleiman ("Moody"). I must say that he is very knowledgeable and efficient in processing the car buying experience. Frank Odeh the manager always makes us feel welcomed and checks to make sure that we are having a smooth transition during the process. All the staff there work as a team and are very professional. More

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My experience with purchasing at Honda River Oaks We return repeatedly to Honda River Oaks because of my salesman, Jeffrey Pathan. We tell him what we want and he works with us. No pushing, no hard se We return repeatedly to Honda River Oaks because of my salesman, Jeffrey Pathan. We tell him what we want and he works with us. No pushing, no hard sell! Frank Odeh was the manager on our recent sale. More

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Avoid this place or proceed with caution!! I wish I would have checked Yelp first. I walked into Napleton River Oaks Honda just for a test drive and proceeded to let them pressure me into a sal I wish I would have checked Yelp first. I walked into Napleton River Oaks Honda just for a test drive and proceeded to let them pressure me into a sale that lasted from 6:30pm to 11:30pm. I made the mistake of going alone and after a long day at work. I've only ever purchased one vehicle (used) so I didn't have much experience with the process of buying new. They hadn't secured a bank for my auto loan prior to allowing me to leave with the vehicle and, after going over the paperwork (that I shouldn't have signed, at least before negotiating), I see that I got taken advantage of. I have a 780 credit score, but I agreed to 84 months of financing at 4.25% I'm an idiot, but more importantly they ran me down and exhausted me. They made me feel like I was getting a deal and that they were on my side. WRONG!!! On TOP of that, I "purchased" a cargo cover accessory that didn't come with the vehicle. Three days later, I received a call saying that my order wasn't processed and wasn't built into my financing, so I could spend $150 separately to purchase it. Unbelievable. I will never do any (more) business or maintenance here after reading over everything I received and signed. I guess you live and you learn. I will say that they contacted me via phone call in regards to a comment I made while dropping off my down payment, but I did not call them back because I just never want to deal with them again. Also, it's been a week and they still have not processed or titled my car for me to plate it. More

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Great Team Work! I went to help my cousin Karen to purchase a new Honda CR-V on Saturday March 12th. The buying process went extremely smooth from Rafael Cartagena he I went to help my cousin Karen to purchase a new Honda CR-V on Saturday March 12th. The buying process went extremely smooth from Rafael Cartagena helping her selecting and explaining the different trim levels and features, to Ken McGaha the sales manager that made the deal and Eric Gramlich the finance manager that set up her financing. Awesome team work, including the explanation of showing her the operation of the navigation, bluetooth, etc from Larry C. I would recommend Rafael and the Napleton River Oaks Honda team in Lansing, Illinois for any Honda purchase. More

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Outstanding Experience My visit to Napleton River Oaks Honda Dealership was beyond my expectations. I walked with my sister hoping to see what we could possibly place on ou My visit to Napleton River Oaks Honda Dealership was beyond my expectations. I walked with my sister hoping to see what we could possibly place on our bucket lists for the near future. Fortunately, we were met by Earnest Norman who was not only very professional but very kind, thoughtful and considerate. His customer service was outstanding! He truly made our visit worth while. I didn't expect to have an opportunity to leave with a vehicle that day but not only did he make that happen for me, my sister did as well! Two 2015 Honda Civic's! Sharp!! But, I would be remiss if I didn't mention Glen Smith. He came out to speak with us and share additional knowledge on our purchases which left us with a very comfortable feeling. His professional and considerate manner also let us know that we were in the right place, working with people that were committed in satisfying their customers. Earnest and Glen are a great asset to Napleton River Oaks Honda Dealership. They're the type of people that will have you returning again and again! Thanks for the wonderful experience! .....P.S. Larry, Thanks for the Operations training....High Tech.....Truly Loving My 2015 Honda Civic! More

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Great Experience Very helpful, knowledgable staff. It was a no hassle buying experience. The finance guy was great and had a great deal of patience when I called bac Very helpful, knowledgable staff. It was a no hassle buying experience. The finance guy was great and had a great deal of patience when I called back after the purchase with questions. After I purchased the car they took their time going over every detail of the vehicle with me and made sure everything was set up. More

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My experience I had plans to buy a used vehicle. Just something practical for work. The salesman convinced us to buy new and I am pretty pleased with my purchase. H I had plans to buy a used vehicle. Just something practical for work. The salesman convinced us to buy new and I am pretty pleased with my purchase. He saw to it that we were getting what we needed and that was what counted. He even kept us informed every step of the way so we weren't just waiting...The finance department was very fast and efficient. And the staff was had plenty of knowledge about the car which I was able to retain rather quickly. I would highly recommend this dealership More

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Great Work! The purchase of my last vehicle was done with such ease, I would not mind repeating the experience (unlike other purchases). I was in an out of the d The purchase of my last vehicle was done with such ease, I would not mind repeating the experience (unlike other purchases). I was in an out of the dealership within 2 hours and everything was handled well. Earnest Norman and Larry Chambers handled all of the paperwork and even the transport of my car from another dealership. Thanks guys for a job well done! More

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