Larry Chouinard

I bought a truck here and wouldn't recommend Bill Kay Honda to anyone. We waited 3 hours for the financing and then Ed Hanahan decided to put gap insurance on the lien. I didn't ask for it the lien holde Honda to anyone. We waited 3 hours for the financing and then Ed Hanahan decided to put gap insurance on the lien. I didn't ask for it the lien holder didn't require it he just thought I'll add 1200 dollars to this note. So he says it's been canceled but I can't find proof of that. The manager Jeff Linder was suppose to call me and talk to me about it but guess what he's never called. We've bought about 20 cars in the last 22 years and this was the worst dealership experience we've ever had very unethical and dishonest. Disappointment and disgust doesn't even come close to our experience. More

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DO NOT buy a car from here! We were looking for a car for our daughter and explained to the sales person that the car must not have been used by a smoker! We explained to him th We were looking for a car for our daughter and explained to the sales person that the car must not have been used by a smoker! We explained to him that we test drove a car from another dealership where the car smelt like smoke. Bill Kay cleaned the car so there was a weird fruity smell in it so we assumed it was just the cleaner they used. After a week the cleaner smell went away and the car smelt horribly like smoke! We have tried everything to get the smell out. When it sits in the heat is smells worse. We called the sales person to ask if they can detail it and replace the filters and was told they wouldn't. So we paid out of pocket to have it detailed and all filters replaced. It still hasn't fixed the problem! Dealerships should be required to disclose if a the previous owner was a smoker. Now my daughter gets headaches when she's driving her car! DO NOT trust these people. The sales person also said he would pay for half of the detailing cost and we are still waiting on that payment. More

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Thanks to Larry from sales for a great buying experience on the vehicle that my bank would help me out in getting into. Thanks a million for everything. on the vehicle that my bank would help me out in getting into. Thanks a million for everything. More

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It’s unfortunate that i have to write this review. I can not give bill kay a good review for these reasons. First off bill kay had a 2018 F150 cleared by their service department and was “checked” the I can not give bill kay a good review for these reasons. First off bill kay had a 2018 F150 cleared by their service department and was “checked” they sold me the car and i haven’t had an end to it. After spending $40k on this truck i thought i would have a solid car, but no my truck the first week had 0 power, bad gas mileage, and just issues. So i called bill kay and ask them what to do. Jeff (sales manager) told me to bring the car a ford dealership to get diagnosed. So i did exactly that. This truck was on their lot for a little bit and was a good looking truck and who knows how many people drove it since then. This ended up being a huge problem the bill kays service department was unable to correctly install a break caliber, and pads on a truck they failed to lubricant the caliber pins and installed the pads on wrong. As a certified mechanic id expect better but i was wrong. After spending $500+ on new pads, rotors, caliber pins, and a wheels bearing. Bill kay has still not as of 5/18/22 paid me for any of the damages they caused. (I had 100% of proof with service records) after about a week i had more issues. The truck that was supposed to be inspected by their “certified mechanics” my truck has been in the shop longer than ive been driving it. The amount of issues ive had with this truck and 0 help from bill kay is insane. They have been upset with me explaining my situation and do not want to pay for the break damages. With their techs no being able to install break pads correctly that scares me to the point where i wouldnt trust them working on a car. I do not recommend this crappy dealer who do not back their techs of their sales department. This is a story of exactly what happened i wish bill kay was better but i was wrong. Take this as a warning. More

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Friendly and professional. No hidden charges or fees like some of the other dealerships we looked at. No surprises or anything. I highly recommend them. some of the other dealerships we looked at. No surprises or anything. I highly recommend them. More

by lukester34 Verified Customer Verified Customer

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This dealership was great. From the time I walked in to the time I left with the car. Went in with a certain thing in mind and they did not let me down. the time I left with the car. Went in with a certain thing in mind and they did not let me down. More

by kevinlovell77 Verified Customer Verified Customer

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Very professional. Quick to the point. Very informative. When I had questions, they deliver specific answers regarding my visit and my vehicle. Highly recommending returning. When I had questions, they deliver specific answers regarding my visit and my vehicle. Highly recommending returning. More

by genesisperez3 Verified Customer Verified Customer

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Salesman Larry made the difference! He made our car buying experience enjoyable, he wasn’t pushy or annoying, he was very personable. Larry was very knowledgeable about the vehicle we purchased and too buying experience enjoyable, he wasn’t pushy or annoying, he was very personable. Larry was very knowledgeable about the vehicle we purchased and took the time to answer all our questions. I would definitely recommend Larry and the team at Bill Kay Honda for your anyone looking to buy a new car! More

by MATTECKBERG Verified Customer Verified Customer

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I had two very upset toddlers in the car, having a bad day. The salesman Larry ram back and forth to me so I could keep them in the car- they were calmer I'm their environment. This made the process doabl day. The salesman Larry ram back and forth to me so I could keep them in the car- they were calmer I'm their environment. This made the process doable and we ended up with the car we had been searching for. I will come here first when it's time to buy again. More

by samanthamariemercer Verified Customer Verified Customer

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Sam always does a great job. He quotes accurate wait times, offers rides if it is going to be a while, and doesn’t recommend unnecessary work. Great job Sam! times, offers rides if it is going to be a while, and doesn’t recommend unnecessary work. Great job Sam! More

by paulfroeschle Verified Customer Verified Customer

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