Larry Goode

Really, extremely unhappy with our experience at Union County Kia. We saw a car online, a Kia Stinger, that we were very interested in. We called and spoke to Larry Goodein sales who did a great job of tr County Kia. We saw a car online, a Kia Stinger, that we were very interested in. We called and spoke to Larry Goodein sales who did a great job of tracking down the car, telling us what was going on with the servicing, etc. He was tracking that we were not only interested in the car, but we wanted to purchase. We even asked if we needed to put any money down or anything to hold the car for us and we were told no. We were good to go. Then the morning we were ready to head up to North Carolina (we are in Augusta) my wife calls and is told that paperwork was put in the night before apparently by the sales manager Nate. No communication with his sales force. Just sold the car right out from under us. My wife and I were really ticked off because not only did we want the car, she had been communicating with Larry for two days. We were getting insurance in order, deciding if we wanted to finance or pay out of pocket, and really doing a lot of legwork. To then have the car sold out from under us and basically told, well, sorry, there's nothing we can do unless the other deal falls through.... We had been working with the deal first. The manager could (should) have called the other person and told them that someone had already committed to buying the car, because we had. Again, we offered to put money down to hold the car to prevent this exact thing from happening. Bad communication between the sales force and the management absolutely ruined what should have been a really good situation. My wife said Larry Goode did a great job, but the problem was Nate (the sales manager) selling the car without talking to his sales team. But I'm putting some blame on Larry for not allowing us to put a deposit or anything down to hold the car when we specifically offered to do so. We have the receipts.... If you are willing to sell a car out from another customer, and the word of your sales force means nothing, then your dealership's integrity should be questioned. More

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Stephanie was very patient with us as we made our decision on a new KIA. Trading in our old KIA for a new one was easy and Stephanie made sure to stay in touch with us as our busy schedule sometimes decision on a new KIA. Trading in our old KIA for a new one was easy and Stephanie made sure to stay in touch with us as our busy schedule sometimes did not allow us to get back to dealership as often as we wanted. Great place to shop More

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Good atmosphere to be in. Employees are kind and respectful. They are not pushy salespeople. Employees are kind and respectful. They are not pushy salespeople. More

by yatesdog96 Verified Customer Verified Customer

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Larry was so nice and attentive! He made sure we were taken care of and did everything in his power to get us a great deal!! He made sure we were taken care of and did everything in his power to get us a great deal!! More

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The process for buying a new car was not stressful at all!! My questions were answered in a professional manor and explained in a way that was easy to understand. all!! My questions were answered in a professional manor and explained in a way that was easy to understand. More

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Selena in service is very friendly and knowledgeable! Go see Larry in sales tower get a great deal and experience! Go see Larry in sales tower get a great deal and experience! More

by Sk1nsfan Verified Customer Verified Customer

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Larry was great did a great job. This is my first vehicle! Go see Larry Goode, he will make sure to make it a great shopping experience This is my first vehicle! Go see Larry Goode, he will make sure to make it a great shopping experience More

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It is the cleanest, best designed dealership that I have been to. The coffee machine is a real bonus for those waiting for service. All the sales and service personnel that I have deal with are top tier. been to. The coffee machine is a real bonus for those waiting for service. All the sales and service personnel that I have deal with are top tier. More

by ERICVANHUSS Verified Customer Verified Customer

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Outstanding sales staff and service staff. Great service on time with good recommendations on servicing needs. Great service on time with good recommendations on servicing needs. More

by ddombche Verified Customer Verified Customer

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The service done here is efficient and effective. They are also very nice and helpful with their services. They are also very nice and helpful with their services. More

by dbowles2003 Verified Customer Verified Customer

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