Latoya Gardner

They were prompt and efficient in all aspects of the transaction, scheduling, and carrying out the required service. transaction, scheduling, and carrying out the required service. More

Report | Print

Unethical business practice. When financing the dealership checked multiple different lenders, however did not disclose that to me. I was only presented with and offered financin When financing the dealership checked multiple different lenders, however did not disclose that to me. I was only presented with and offered financing through Toyota. It’s was not until I was notified by credit monitoring services I learned that I had multiple inquiries. At the time of financing, the dealership did not disclose they applied to other lenders nor the rates they offered. The real issue was when I reached out to one of the other lenders inquiring about the rate I was offered, and it was 2% less than what I got with Toyota. I trusted this dealership to work on my behalf. If there was a lower rate available I should have be made aware. I was never even told by the dealership who the other lenders were. The only solution I was offered was to refinance if I can get a better rate. Gee thanks. I’m sure this isn’t an isolated incident with this dealership or this brand, but they will not get my business again. More

Report | Print

I had been looking for a used Genesis G70 and was able to find one with almost everything I wanted at Koons Annapolis Toyota and was helped by Chris Zook who was very knowledgeable and got me a great deal on find one with almost everything I wanted at Koons Annapolis Toyota and was helped by Chris Zook who was very knowledgeable and got me a great deal on the car. More

Report | Print

Very professional and. Courteous and very competent. The mechanics are knowlegeable and friendly. The service cost are reasonable. Courteous and very competent. The mechanics are knowlegeable and friendly. The service cost are reasonable. More

Report | Print

We were greeted by an EXTREMELY professional and caring staff!!! Jessica is an excellent saleswoman caring and informative, and Latoya, our wonderful financial advisor is EXCELLENT at her job!!!!We were bl staff!!! Jessica is an excellent saleswoman caring and informative, and Latoya, our wonderful financial advisor is EXCELLENT at her job!!!!We were blessed by JESUS for our purchase!! More

Report | Print

Muy buena esperiensa me atendieron de maravilla muy buena amabilidad me sentí como en casa amabilidad me sentí como en casa More

Report | Print

Friendly, efficient service. I highly recommend them. Love the car wash. Miss the Donuts. With one empty office, 3 chairs -would have liked being able to sit and work there, away I highly recommend them. Love the car wash. Miss the Donuts. With one empty office, 3 chairs -would have liked being able to sit and work there, away from general waiting area, but was told there were telemarketers coming in later to work in there. More

Report | Print

Salesman Brian was awesome 😎 worked with me thru whole process came in on his day off to help me get the deal done! Great job no pressure that made all the difference,thank you Brian and Latoya in finance process came in on his day off to help me get the deal done! Great job no pressure that made all the difference,thank you Brian and Latoya in finance. More

Report | Print

All of us want the best deal and honesty when purchasing a new vehicle. Thanks to my salesperson, I got both when I chose to shop Toyota of Annapolis. Henry Reynolds is awesome to work with. He's friendl a new vehicle. Thanks to my salesperson, I got both when I chose to shop Toyota of Annapolis. Henry Reynolds is awesome to work with. He's friendly, not pushy, responsive and all around easy to work with. Henry is knowledgeable about the vehicles and shows you every detail. More

Report | Print

Sales team was goodI learned they pulled my credit score Sales team was good I learned they pulled my credit score without permission !! I was paying cash !! Should i have been asked ? I was not WOW ed p Sales team was good I learned they pulled my credit score without permission !! I was paying cash !! Should i have been asked ? I was not WOW ed per Crystals pledge in her adverts Priority Toyota offed me me free oil changes and state inspections for life Koons offered nothing More

Report | Print