Launi Kopa | Page 47

Launie in service was excellent to deal and very pleasant and did everything she could to help me out.,she went above and beyond to help me out and did everything she could to help me out.,she went above and beyond to help me out More

by thirdbase_23 Verified Customer Verified Customer

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On 21 Nov, I had a 1045 appointment for an oil change. I arrived at 1030 and checked in. My car was taken around to the garage. I waited in the waiting room. I waited for 2 hours before a representative app arrived at 1030 and checked in. My car was taken around to the garage. I waited in the waiting room. I waited for 2 hours before a representative approached me with additional maintenance that is recommended. I opted to have the tires rotated and alignment done and was told it would be another 45 minutes. I waited an additional hour. 3 hour wait total. I was told that they were short on personnel that day. Normally the service is good there however not this day! More

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Service was completed quickly. I appreciate the tire rotation as well and also checking my tire pressure. Launi is very friendly and professional. Overall easy and pleasant experience. rotation as well and also checking my tire pressure. Launi is very friendly and professional. Overall easy and pleasant experience. More

by MEL2ROS Verified Customer Verified Customer

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The ladies and men in the service area did amazingly with customer service and with my car. My issue is with the front desk and their online portal. I booked a rental and was assured everything about my appt customer service and with my car. My issue is with the front desk and their online portal. I booked a rental and was assured everything about my appt was good to go when I called. When I arrived I was told rentals were not happening, which forced me to pay out of pocket for an Uber during a pandemic. I also thought my tires had been aligned at the past oil change but realized they hadn't but thats not on them. I was advertised by the sales team that inspections were free which I thoughtlessly assumed meant emissions as well. I drove 2 hours to come back for my free appt and ended up paying almost 150 just for the emissions and alignment. Alignments were another thing the sales team made me think would be included. The sales team needs to be more upfront. The service team was great. More

by Rockysb4 Verified Customer Verified Customer

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Launi was a joy to work with. She was pleasant kind and knew her job told me what was wrong and explained it all to me with no pressure made a few suggestions and helped me feel very comfortable and conf knew her job told me what was wrong and explained it all to me with no pressure made a few suggestions and helped me feel very comfortable and confident all would be taken care of More

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Launi is always a pleasure to deal with and incredibly helpful. I've had terrible experiences in the past with dealerships service centers and DC Hyundai has been a breath of fresh air! I've never had a b helpful. I've had terrible experiences in the past with dealerships service centers and DC Hyundai has been a breath of fresh air! I've never had a bad experience. More

by FRAMER0 Verified Customer Verified Customer

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Great first experience with staff except for a pre-appointment glitch in communication. I had scheduled a recall part replacement in my Tuscon and also a PA inspection. When I arrived, after wai pre-appointment glitch in communication. I had scheduled a recall part replacement in my Tuscon and also a PA inspection. When I arrived, after waiting 20 minutes I was told they were out of the replacement part. Had I been alerted to this I would not have postponed my 50 minute drive. They said the reason they did not cancel was that I had scheduled the inspection. They kindly checked and rotated my tires (for a fee) so the trip was worth it in the end. The wait time was a bit longer than I would have expected but I had a good feeling about the team and all were professional and responsive. More

by ns Verified Customer Verified Customer

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My appt time was scheduled at 2:30, car didn’t get taken back until 3:30. Waited about 2 hours for an oil change. Will never come back to this dealership again. back until 3:30. Waited about 2 hours for an oil change. Will never come back to this dealership again. More

by CH Verified Customer Verified Customer

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Easy to talk to and work with. Launi in service is fantastic and might I add so very pretty. Will def take my business back there. fantastic and might I add so very pretty. Will def take my business back there. More

by Jack Verified Customer Verified Customer

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Service is always excellent at DCH. Tom was very helpful. I had rain guards installed, weather tech mats installed, and an oil change on my 2020 Tucson. I was in and out in about 65 minutes. Grea helpful. I had rain guards installed, weather tech mats installed, and an oil change on my 2020 Tucson. I was in and out in about 65 minutes. Great service at a good price. This is the main reason I continue to buy a Hyundai and why I go to DHC. More

by MKMITCH Verified Customer Verified Customer

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