Laura Flanagan | Page 25

Great customer service, excellent job done on my vehicle, complimentary car wash, free soft drinks, coffee and snacks. complimentary car wash, free soft drinks, coffee and snacks. More

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Conveniently located, easy to find. Very little wait time to get checked in or check out. Very little wait time to get checked in or check out. More

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This is hands down one of the worst dealers I have ever seen and would give them a 0! I want to make sure everyone knows my experience so you can avoid making a possible mistake. My dad and I both purchase seen and would give them a 0! I want to make sure everyone knows my experience so you can avoid making a possible mistake. My dad and I both purchased 2020 Subaru Outback Limited cars from Irvine Subaru in December 2020. While Jake was great from the sales, the service team and service manager are flat-out horrible! If anything, what they did was illegal! I have heard horror stories from dealers, but never in my life did I expect to be part of one. Sadly, I went through this at the dealership. Around 4000 miles into owning my car, a virus or bug was downloaded through the automatic update system through Subaru. It caused my dashboard and display to glitch out and reset while driving. Eventually, it became so bad that the automatic braking system went off randomly. I brought it in to the dealership several times and each time I was told on the papers, "No problems found." It finally got to the point where it became such a safety issue that I brought it in again and told them they better fix it on the 4th time. Still, they listed "No problems found." I finally had no choice but had to get an attorney to give me advice. I warned the dealership and the manager and they finally took in the car. I was then notified by one of the techs that my car was one of 200 cars that had the bug downloaded into my system. They ended up replacing the entire dashboard and one other sensor in the car. Sadly, it did not fix the issues. The bug ended up circulating through the electrical system and started frying one sensor after another. I kept everything and kept a daily journal due to having family owning an insurance company. I have had over 50hrs and 30 visits to the dealership in one year. 22 of those visits are to Irvine Subaru and each time they kept saying "no problems found" or my car is not designed to handle the Samsung Note 20. The music will cut out, my phone will lose connection, air conditioning was a heater and blank screen. I can't even speak into the bluetooth setup or make a call on the system. My family has 4 different phones so when I kept telling them the phone is not the problem they ignored me. I even offered to show the front desk people the video evidence and refused to see it. Noal and the European woman were the worst! I have that even on one of the dealer forms! It got so bad and became such an issue I sent my problems to 2 attorney firms. They all called me back in 24hrs and said I definitely have a case here and easily could prove negligence by the dealer. I was informed to take my car to two dealerships nearby and see what they do. The one which was amazing didn't even need the video evidence. The head mechanic asked to keep it for a week which I said yes. I got a call on the third day from the mechanic telling me how it was one of the worst cars he's seen from an electrical issue! He then asked me for the full story and I told him everything. The other dealership ended up working with Subaru USA and by the end I had over 1hr of video evidence showing how Irvine Subaru was lying. The mechanic from both dealerships told me they did not miss this and that they just didn't want to deal with it. By the end, Subaru McKenna did try and 8 sensors, 2 head unites were replaced on the car. Finally, I got a call from the VP of Subaru USA apologizing for my car and how they wanted to buy back my car right away. I then found out also that Subaru Irvine never reached out to Subaru USA for help!! I did the buyback sadly at Irvine which the manager was a piece of work and was lying through his teeth. I showed the buyback person how many service forms I had and he was even like, "well this is going to court." I sent over all my evidence and the one attorney and I agreed on a setup. I don't believe in suing, but Irvine Subaru left me no choice. Now I will be taking Subaru Irvine to court. Be warned everyone, Subaru Irvine only cares about sales, not fixing your car! The horrible reviews are definitely true!!! More

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The service department of this Subaru dealership is just excellent. After getting services for my two Foresters since 2015, I won't go anywhere else for auto service anymore. All the service advisors are fr excellent. After getting services for my two Foresters since 2015, I won't go anywhere else for auto service anymore. All the service advisors are friendly, professional and knowledgeable. The advisor whom I deal with the most, Sebastian Scaglia, is just excellent. He always pays attention to detail. Thanks. More

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