Laura Hall
Laura Hall at Joseph Toyota of Cincinnati

Laura Hall | Page 16

Rental Manager

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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4.2
776 Reviews
4.2

776 Reviews

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776 Reviews of Laura Hall

December 08, 2022

Dealership Rating
Employee Rating

The service provided by team was excellent. Eventhoug it took more time than expected to finish. More

by BIJUNETTOOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Platt, Sandra poemarang

Dec 08, 2022

Joseph Toyota of Cincinnati responded

It's great to hear that our team took such great care of you! Thank you for choosing Joseph Toyota of Cincinnati and for sharing your experience. Safe travels ahead!

December 07, 2022

Dealership Rating
Employee Rating

Good good good good good good good good good good good good good good good More

by RANDYCOZAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 07, 2022

Joseph Toyota of Cincinnati responded

Thank you for the 5-star review of Joseph Toyota of Cincinnati! We hope you have a lovely day!

December 06, 2022

Dealership Rating
Employee Rating

Oil change and rotation were fine but expensive! Ordered a key fob and programing and $279.00 later I had a key fob with a case that had no way to attach a key ring. Apparently that is a $100.00 op More

by MGEIGER9461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2022

Joseph Toyota of Cincinnati responded

Thank you for sharing this feedback. I apologize for the miscommunication about our pricing, as we never want our customers to feel misled or unsatisfied. We will use this feedback to improve. If you would like to discuss your experience further, we would be happy to try to help. I can be reached at my listed number. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

December 06, 2022

Dealership Rating
Employee Rating

The Service Department agents are always helpful and friendly. Scheduling an appointment is easy and convenient. More

by MLANVERMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2022

Joseph Toyota of Cincinnati responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you back again down the road!

December 03, 2022

Dealership Rating
Employee Rating

Excellent completion time, very friendly and very professional. The time to schedule appointment was very appropriate and I definitely will be returning for future car care. More

by RSCHAEPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2022

Joseph Toyota of Cincinnati responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 30, 2022

Dealership Rating
Employee Rating

I am always happy with the service at Joseph Toyota. Everyone is thorough, personable and knowledgeable. I have never had to wait to be taken care. Service department is always prompt. More

by TERRYWROBERTS53
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 30, 2022

Joseph Toyota of Cincinnati responded

Thank you for stopping by to support Joseph Toyota of Cincinnati! We truly appreciate your loyal business and wonderful feedback. Until next time, safe driving!

November 30, 2022

Dealership Rating
Employee Rating

It took a little longer than usual for my oil change, but everything was taken care of, including replacing the batteries in my key fobs and syncing my new phone to the car system! Thanks! More

by GSTEWART806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 30, 2022

Joseph Toyota of Cincinnati responded

Thank you for your patience and five-star rating! It was a pleasure assisting you with your service needs here at Joseph Toyota of Cincinnati. See you next time!

November 29, 2022

Dealership Rating
Employee Rating

I had an issue back in the spring with my blower motor. Eventually they did repair it. It is doing the same thing. It will work most of the time, but is noisey, some times it doesnt work at all. I had v More

by THECHINCILLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 29, 2022

Joseph Toyota of Cincinnati responded

We strive to deliver thorough service, I apologize that we haven't been able to properly resolve this issue for you so far. We understand your frustration with the intermittent blower motor issue and are happy to help you further. The key to the resolution is to bring in the vehicle while the noise is occurring. Our service team cannot diagnose an issue if it is not present at the time of the appointment, as our company expects technicians to address issues when the vehicle is present. We further recommend you come in on a weekday, when the appropriate personnel is available. Please feel free to contact me directly if there's anything else I can assist with here. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

November 29, 2022

Dealership Rating
Employee Rating

Courteous and responsive. The dealership and waiting area is comfortable and efficient. They were responsive to my timing needs. More

by AWGARTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 29, 2022

Joseph Toyota of Cincinnati responded

We are delighted to get your review of our team at Joseph Toyota of Cincinnati. Thank you so much!

November 29, 2022

Dealership Rating
Employee Rating

Very satisfied, customer service was great and quick service. The staff was courteous and friendly. More

by MICHAEL.DICKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 29, 2022

Joseph Toyota of Cincinnati responded

Michael, we are delighted to earn your review of Joseph Toyota of Cincinnati! Thank you so much!

Nov 29, 2022

MICHAEL.DICKMAN responded

You are welcome

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