Laura Hall | Page 21

I love my RAV4. Had a problem with my phone voice command finding it is a common problem in 2019 RAV. Was advised to contact Toyota because my 3 years had just ex Had a problem with my phone voice command finding it is a common problem in 2019 RAV. Was advised to contact Toyota because my 3 years had just expired. I did so and they honored the warranty or it would have cost me $1116. The people at Joseph (Jason) were very helpful then getting the okay fixed it. Thank you! Donna E. More

by DONNAEACDP Verified Customer Verified Customer

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Car was not fixed correctly. And damaged again when I brought it back. Have to bring it back for a third time next week. And damaged again when I brought it back. Have to bring it back for a third time next week. More

by K.CALVERT Verified Customer Verified Customer

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The work, service and price quote was excellent. I also liked the fast turn-around for service. I also liked the fast turn-around for service. More

by TOMMIE LEWIS Verified Customer Verified Customer

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Great service with getting my car fixed and ready, were very nice with everything, yes. very nice with everything, yes. More

by JESSICALORRAINE18 Verified Customer Verified Customer

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Everyone was informative and helpful. Explained everything. Right on time for appointment. Will recommend in the future. Explained everything. Right on time for appointment. Will recommend in the future. More

by Van Driver Verified Customer Verified Customer

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Great service! ! Bob Wanamaker resolved the issue immediately! The car was pulsating a little bit so he helped with machining the rotors as well as changed the brake ! Bob Wanamaker resolved the issue immediately! The car was pulsating a little bit so he helped with machining the rotors as well as changed the brake pads. More

by SHANTANU Verified Customer Verified Customer

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Excellent service as usual. Easy to schedule, pulled in an immediately greeted, reviewed service to be performed and signed for estimate, Waiting area and restrooms clean. Came Easy to schedule, pulled in an immediately greeted, reviewed service to be performed and signed for estimate, Waiting area and restrooms clean. Came to me when finished and explained services performed and when I should return. Everyone was friendly and worked efficiently. I will continue to enjoy a great relationship. More

by rlong5 Verified Customer Verified Customer

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I took my Toyota vehicle to Joseph as it was close to my home. No one at any Toyota dealership knows what is needed at the specific mileage even though Toyota has a punch list for it. This dealership is no home. No one at any Toyota dealership knows what is needed at the specific mileage even though Toyota has a punch list for it. This dealership is no different. Hours after the drop off, a service writer contacted me about a "Safety Issue". My tires were bald he said. They were measuring 1/32" (.031")depth he said. I had just driven to Cinti. from Cleveland in heavy rain and experienced no hydroplaning issues. He didn't care, he wanted to sell me OEM replacement tires for $300ea. A quick internet search shows I can get these all day long at any tire shop in the vacinity for ~$260ea. Tires are OEM original 80kmi warranty Firestone's. He offered no prorating for 40kmi of use. I had them finish as is. I got home used my own caliper and measured worst case depth of .160-.200 or about 5-6 x times better than he told me. People were friendly until questioned about obvious contradictions. Laura, the phone person, was fine to talk to but feigned ignorance when questioned about obvious contradictions from the service writers. I talked to no techs and the service writer was unavailable when I picked up the vehicle. More

by JLOEWE Verified Customer Verified Customer

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Excellent service with professionalism and promptitude . Thank you so much I will see you again. Thank you so much I will see you again. More

by BAKARYDJIM Verified Customer Verified Customer

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I have always received the best service from the Toyota service department.Everyone is courteous and eager to help. .As long as I have my Sienna I will go to Joseph Toyota on Colerain. service department.Everyone is courteous and eager to help. .As long as I have my Sienna I will go to Joseph Toyota on Colerain. More

by MAWDOGMOM Verified Customer Verified Customer

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