Very quick and friendly - love having my vehicle serviced
here. Thank you Joseph Toyota team.
here. Thank you Joseph Toyota team.
More
by JCFTUNNELL
Verified Customer
Verified Customer
Jun 24, 2022 -
Joseph Toyota of Cincinnati responded
We're happy to have you as a Joseph Toyota of Cincinnati customer. Thanks for being a fan!
Everyone was very friendly and the service was very
quick! It was a great experience!
quick! It was a great experience!
More
by Jrichards0325
Verified Customer
Verified Customer
Jun 23, 2022 -
Joseph Toyota of Cincinnati responded
We appreciate you taking the time to leave us this wonderful feedback. Thank you for the 5-stars, and have a great day from all of us at Joseph Toyota of Cincinnati.
Great experience, staff polite and fast.
I needed a tire rotation and oil change . I was scheduled at 8:30 and I had to go to a meeting they were prompt. Awesome.
I needed a tire rotation and oil change . I was scheduled at 8:30 and I had to go to a meeting they were prompt. Awesome.
More
by hanx1725
Verified Customer
Verified Customer
Jun 23, 2022 -
Joseph Toyota of Cincinnati responded
Thank you for trusting us to assist with your oil change and tire rotation! We appreciate the feedback. If there is anything further we could have done to earn your 5 stars, please let us know. Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311
My experience with the Joseph Toyota service department
has been very positive in the past. However, my visit to the service department yesterday was not the best. My husband received a call the previous
has been very positive in the past. However, my visit to the service department yesterday was not the best. My husband received a call the previous week from a service scheduler, when we were on vacation, to bring our Highlander Hybrid in for a recall as soon as possible. He specifically asked if there would be a loaner car arranged for me as I would be the one dropping off the Highlander. We were told the service would take 4 hours. The appointment was set for 10:30 a.m. on Friday, 6/17. When I arrived at Joseph Toyota's service department to drop off my car, I was sent to the car rental window where I was told that a loaner car reservation was not in the system for me and that there were no cars available. My only option was to wait for the car because my husband was ill and could not drive out to Joseph Toyota (30 minute trip) to pick me up. Fortunately, the car was ready in under an hour.
My husband received a call from someone in the service department when the car was completed asking him to pick up the car. My husband was told there was a loaner car available, but he chose to wait for the car. My husband told him that I was the one waiting and was told there was no loaner car available.
The disorganization in Joseph Toyota's service department did not make me a happy customer yesterday. The greatest disconnect seemed to be between the scheduler and the delivery of service. This was really surprising to me as Joseph Toyota prides itself on its excellent service.
Reviewer: Carol Stevie
More
by CAROL.STEVIE
Verified Customer
Verified Customer
Other Employees Tagged:
Justin (service intake)
Jun 20, 2022 -
Joseph Toyota of Cincinnati responded
Carol, thank you for taking the time to share your thoughts on working with our team. We are very sorry to hear that you didn't have the best experience at your recent appointment and apologize for any inconvenience. We will share your comments with the team, and please don't hesitate to reach out to us directly if you would like to discuss this in more detail. We would be happy to address your concerns and see if there is anything we can do to turn this around for you.
The service was friendly and fast.
The technician explained what was done to my car and the next steps.
The technician explained what was done to my car and the next steps.
More
by HRGIRL9
Verified Customer
Verified Customer
Jun 20, 2022 -
Joseph Toyota of Cincinnati responded
It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Toyota of Cincinnati!
Jun 20, 2022 -
Joseph Toyota of Cincinnati responded
We're delighted to provide you with efficient, professional service in a friendly atmosphere. Thanks for choosing Joseph Toyota of Cincinnati. We look forward to seeing you again!
Always good service and the technicians explain
everything well. Have not had any issues with repair not being done properly. Love that you can purchase Toyota Care for future maintenance needs!
everything well. Have not had any issues with repair not being done properly. Love that you can purchase Toyota Care for future maintenance needs!
More
by RJNA
Verified Customer
Verified Customer
Jun 20, 2022 -
Joseph Toyota of Cincinnati responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Jun 20, 2022 -
Joseph Toyota of Cincinnati responded
Many thanks for this snapshot of your service experiences at Joseph Toyota of Cincinnati. We appreciate you and your support of our business. We're always happy to serve you!
Awesome service department.
Awesome employees. Will do business with Joseph again. Thanks again for everything
Awesome employees. Will do business with Joseph again. Thanks again for everything
More
by JJOHNSON94
Verified Customer
Verified Customer
Jun 20, 2022 -
Joseph Toyota of Cincinnati responded
We appreciate your business and our team looks forward to serving you again soon!
Jun 20, 2022 -
Joseph Toyota of Cincinnati responded
Thank you for this awesome review. You made our day special! We're looking forward to serving you at your next service visit to Joseph Toyota of Cincinnati. Take care on the road.
Fantastic service friendly staff had me together in no
time at all took a lil time but was worth the wait both days second day was pretty fast
time at all took a lil time but was worth the wait both days second day was pretty fast
More
by BETTYSOLIVER81
Verified Customer
Verified Customer
Jun 17, 2022 -
Joseph Toyota of Cincinnati responded
Thank you for taking the time to give Joseph Toyota of Cincinnati your five stars! It means a lot to us that you're happy. Have a fantastic day!
They were right there as I pulled in and set up to take
care of it and it didn’t take that long.
care of it and it didn’t take that long.
More
by LWHITT3
Verified Customer
Verified Customer
Jun 17, 2022 -
Joseph Toyota of Cincinnati responded
Thank you for choosing Joseph Toyota Service and sharing this highly positive feedback with the Team.It was a pleasure to provide you with prompt customer-first service. We appreciate you!
Very professional and kind.
Got my car service down pretty quick as well. Would recommend
Got my car service down pretty quick as well. Would recommend
More
by JoeSBergman
Verified Customer
Verified Customer
Jun 16, 2022 -
Joseph Toyota of Cincinnati responded
Your recommendation means so much to us! Thank you for choosing Joseph Toyota of Cincinnati and for sharing your experience with our team. Drive safely until we see you again!
Dealer Reviews
Cars for Sale
Dealer Log In
