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Laura Hall
Laura Hall | Page 28
Rental Manager
Joseph Toyota of Cincinnati
9101 Colerain Ave
Cincinnati, OH 45251
774 Reviews
774 Reviews
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774 Reviews of Laura Hall
June 22, 2022
Great experience, staff polite and fast. I needed a tire rotation and oil change . I was scheduled at 8:30 and I had to go to a meeting they were prompt. Awesome. I needed a tire rotation and oil change . I was scheduled at 8:30 and I had to go to a meeting they were prompt. Awesome. More
by hanx1725
Verified Customer
June 18, 2022
My experience with the Joseph Toyota service department has been very positive in the past. However, my visit to the service department yesterday was not the best. My husband received a call the previous has been very positive in the past. However, my visit to the service department yesterday was not the best. My husband received a call the previous week from a service scheduler, when we were on vacation, to bring our Highlander Hybrid in for a recall as soon as possible. He specifically asked if there would be a loaner car arranged for me as I would be the one dropping off the Highlander. We were told the service would take 4 hours. The appointment was set for 10:30 a.m. on Friday, 6/17. When I arrived at Joseph Toyota's service department to drop off my car, I was sent to the car rental window where I was told that a loaner car reservation was not in the system for me and that there were no cars available. My only option was to wait for the car because my husband was ill and could not drive out to Joseph Toyota (30 minute trip) to pick me up. Fortunately, the car was ready in under an hour. My husband received a call from someone in the service department when the car was completed asking him to pick up the car. My husband was told there was a loaner car available, but he chose to wait for the car. My husband told him that I was the one waiting and was told there was no loaner car available. The disorganization in Joseph Toyota's service department did not make me a happy customer yesterday. The greatest disconnect seemed to be between the scheduler and the delivery of service. This was really surprising to me as Joseph Toyota prides itself on its excellent service. Reviewer: Carol Stevie More
by CAROL.STEVIE
Other Employees Tagged: Justin (service intake)
June 18, 2022
Always good service and the technicians explain everything well. Have not had any issues with repair not being done properly. Love that you can purchase Toyota Care for future maintenance needs! everything well. Have not had any issues with repair not being done properly. Love that you can purchase Toyota Care for future maintenance needs! More
by RJNA
June 16, 2022
Best service again. Been buying Toyota vehicles since 1976. A Corolla in 76, a Camry wagon in 86, a Prius in 06 and a Prius Limited in 2020. I love the caring and profes Been buying Toyota vehicles since 1976. A Corolla in 76, a Camry wagon in 86, a Prius in 06 and a Prius Limited in 2020. I love the caring and professional service I receive every time in visit More
by QUEENLYDIA
Other Employees Tagged: Tony Nash
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