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Laura Hall
Laura Hall at Joseph Toyota of Cincinnati

Laura Hall | Page 47

Rental Manager

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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4.3
774 Reviews
4.3

774 Reviews

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774 Reviews of Laura Hall

December 23, 2021

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Employee Rating

Service was good. Unfortunately I had to wait 90 minutes for it to be done! More

by NUCROS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 27, 2021

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota for your vehicle's service. We sincerely apologize for the extended wait and any inconvenience it may have caused you. While it is not our intention to disappoint our customers, we know that your time is important and we fell short of the mark on this occasion. Again, please accept our apology. We hope to see you in the future.

December 22, 2021

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Employee Rating

First set brakes made noise they put new ones on and said they had put cheaper brakes on at first but the second were factory. We did not ask for cheap. We go to Toyota for factory parts. Not happy at all. N More

by HGLARDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Dec 29, 2021

Joseph Toyota of Cincinnati responded

Hello and thank you for your review. We attempted to reach you about the two concerns you raised in your review. Unable to speak with you, we left a message with information that we hope will be helpful. If you would like to speak with us, please respond to the number we provided. We look forward to hearing from you. Thank you, Joseph Toyota of Cincinnati

December 21, 2021

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Employee Rating

The service was fast and the people were friendly. I felt valued as a customer. More

by HRGIRL9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 21, 2021

Joseph Toyota of Cincinnati responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 18, 2021

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Employee Rating

THEY ARE EFFICIENT, ON TIME, AND EXTREMELY THOROUGH IN WHAT THEY DO. I TRULY RESPECT THEIR WORK, OPINION, AND THE WORK ETHIC WITH WHICH THEY HAVE TO COMPLETE EVEN BASIC SERVICE ON OUR TUNDRA. More

by GREBNOV
Customer Service
Recommend Dealer
Yes
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Dec 20, 2021

Joseph Toyota of Cincinnati responded

On behalf of the entire Service Team at Joseph Toyota of Cincinnati, sincere thanks for the recognition and recommendation! We enjoy serving you and look forward to doing so for years to come. Thanks again and happy holidays!

December 17, 2021

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Employee Rating

I appreciate the prompt service and professionalism and thoroughness of the vehicle service dept. It has always been a satisfactory experience. More

by lnd.richardson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 18, 2021

Joseph Toyota of Cincinnati responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 16, 2021

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Employee Rating

Communication was lacking. They seemed busy, but too busy to communicate with those waiting for service More

by KOHOLA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason

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Dec 16, 2021

Joseph Toyota of Cincinnati responded

Thank you for taking time to comment on your recent visit to the Joseph Toyota Service Department. We're sorry that you did not have a good experience with us and would like to learn more about what happened. Please call us to share additional details. We want to be certain that we address your concerns appropriately. Thank you.

December 16, 2021

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Employee Rating

My first service visit was fast and efficient. Everyone was friendly. The waiting room was clean and comfortable. More

by GARYT1297
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 16, 2021

Joseph Toyota of Cincinnati responded

Welcome to Joseph Toyota Service, Gary, and thank you for your comments! We're delighted to know that you enjoyed your first visit with us. Come back and see us again. We'll be here for you!

December 16, 2021

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I am very pleased with the service I receive from Joseph Toyota. This is the 3rd consecutive auto I bought from them. I trust them and their vehicles to serve me in the best way possible. Kyle May is ver More

by DLEUENBERGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle May

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Dec 16, 2021

Joseph Toyota of Cincinnati responded

Your satisfaction is important to us. Thank you for letting us know that Kyle May and your entire Service Team continue to offer you a great customer-first experience. We appreciate your loyalty and thoughtful review. We look forward to serving you in the future. Thanks again!

December 15, 2021

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Employee Rating

The service was very quick and everyone was pleasant and helpful, we would definitely come back. More

by NAO T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 16, 2021

Joseph Toyota of Cincinnati responded

Nao, thank you for sharing the news of your pleasant experience at Joseph Toyota of Cincinnati. Our Service Team aims to provide you with the prompt, friendly service we know you enjoy. We'll look forward to seeing you again. Happy holidays!

December 14, 2021

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Employee Rating

They were able to complete the work on my car in less than one day's time. More

by CHERIE.MICK
Customer Service
Quality Of Work
Recommend Dealer
Yes
Report | Print
Dec 14, 2021

Joseph Toyota of Cincinnati responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joseph Toyota of Cincinnati. Please don't hesitate to reach out if you need anything else.

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