Laura Hall
Laura Hall at Joseph Toyota of Cincinnati

Laura Hall | Page 6

Rental Manager

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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4.2
776 Reviews
4.2

776 Reviews

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776 Reviews of Laura Hall

May 20, 2023

Dealership Rating
Employee Rating

They weren’t able to figure out the problem of the front camera unavailable keep showing at the dashboard and radar cruise unavailable More

by miguelsolomon62
Recommend Dealer
No
May 23, 2023

Joseph Toyota of Cincinnati responded

I sincerely apologize that your experience working with our team was not as seamless as we strive to provide. We always aim to accommodate the needs of our guests through effective and efficient service work, and I am sorry that we couldn't be of further assistance with your vehicle camera and radar cruise issue. If you're willing to continue this conversation, I'd like to chat and see how we can assist you moving forward. Please consider contacting me directly at your earliest convenience. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

May 18, 2023

Dealership Rating
Employee Rating

Great, great great experience and my appointment time was great and didn't have to wait. More

by LIONELRP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 18, 2023

Joseph Toyota of Cincinnati responded

Our team sincerely appreciates your glowing review!

May 18, 2023

Dealership Rating
Employee Rating

Easy to get appointment, work done on time and reasonable price. Only annoyance is these follow up surveys that insist on 15 word minimum. Work done well and decent price. That’s it. More

by BIGBLUEGLASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 18, 2023

Joseph Toyota of Cincinnati responded

Thank you so much for stopping by to share your recent service visit with Joseph Toyota of Cincinnati. We appreciate your feedback and hope to assist you again in the future!

May 13, 2023

Dealership Rating
Employee Rating

The experience was ultimately fine. I spent a good portion of my day driving back and forth to the dealership because of my car’s behavior AFTER service. But, to their credit, they imme More

by Coriantumr1
Service Price Transparency
Service Communication
Recommend Dealer
Yes
May 15, 2023

Joseph Toyota of Cincinnati responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

May 15, 2023

Joseph Toyota of Cincinnati responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. Please let us know if you need any additional service.

May 11, 2023

Dealership Rating
Employee Rating

Inspection showed tires were all at 8 and we’ll and then actual inspection with specialist prior to the Toyota team inspecting showed different information. The consistency was very poor. Which didn’t More

by GGRACE57
Recommend Dealer
No
May 11, 2023

Joseph Toyota of Cincinnati responded

Thank you for bringing this to our attention. We are sorry for the miscommunication and the confusion we caused during your service visit. We are thankful for your feedback and will discuss it with our team to improve our processes moving forward. If you have any additional information you would like to add, please do not hesitate to reach out to me directly. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

May 09, 2023

Dealership Rating
Employee Rating

Would definitely recommend them to any one looking to purchase a new vehicle. Completely satisfied More

by wcreach76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Lawson

May 09, 2023

Joseph Toyota of Cincinnati responded

Thank you for recommending Joseph Toyota of Cincinnati! It's an honor to have earned your confidence!

May 07, 2023

Dealership Rating
Employee Rating

Terrible service worse service ever, car was done about an hour I had to ask where my car was. Then the employee said he called out my daughters name as she brought it in to be served and another customer More

by CHAPMANCARLA97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 08, 2023

Joseph Toyota of Cincinnati responded

We're sorry that you didn't have a completely satisfying experience, Carla. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

May 06, 2023

Dealership Rating
Employee Rating

I have always had good experiences at this dealership Is this fifteen words yet? Ok. More

by DRAGON-SHUDDER0P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2023

Joseph Toyota of Cincinnati responded

Thank you for the five-star rating! We appreciate your business and we hope to see you again at Joseph Toyota of Cincinnati. Drive safely!

May 03, 2023

Dealership Rating
Employee Rating

Accommodated my schedule for appointment. Very welcoming staff. Services performed quickly. This was my first service. More

by GRUETERS13
Recommend Dealer
Yes
May 03, 2023

Joseph Toyota of Cincinnati responded

We're pleased to have been able to work with you. It's great to hear that our welcoming staff took good care of you on your first visit to Joseph Toyota of Cincinnati. Thank you for choosing our dealership for your vehicle's service needs, and we hope to assist you in the future again!

May 02, 2023

Dealership Rating
Employee Rating

All the staff I spoke with were very kind. An very efficient they immediately answered all my questions. I was even able to purchase a new battery for my keys an also bought a Toyota travel cu More

by hartmanrlm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2023

Joseph Toyota of Cincinnati responded

We're happy to hear that your experience at Joseph Toyota of Cincinnati was met with kindness and efficiency during your recent visit. We appreciate your support and are glad to know you found the items you were looking for in our store. Thank you for choosing us and we hope to serve you again down the road.

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