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Laura Hall
Laura Hall at Joseph Toyota of Cincinnati

Laura Hall | Page 9

Rental Manager

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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4.2
776 Reviews
4.2

776 Reviews

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776 Reviews of Laura Hall

March 28, 2023

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Joseph Toyota Service Dept was polite and helpful over the phone to schedule a maintenance appt. For Mt vehicle. The Service Dept helpful and informed me of what was performed or looked at during our vi More

by MLWILLIAMS.3KIDDOS
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Recommend Dealer
Yes
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Mar 29, 2023

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 26, 2023

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Even though they was extremely busy the work done to my Tundra was excellent the staff was friendly as always and the refreshments and TV made the wait not so bad More

by jaesongld
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bob the Service Manager was Fantastic

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Mar 27, 2023

Joseph Toyota of Cincinnati responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 26, 2023

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Service is always great with Jason and all the workers are friendly, honest and professional More

by LORAEBO
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Recommend Dealer
Yes

Other Employees Tagged: Jason

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Mar 27, 2023

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

March 24, 2023

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The Service team always works quickly to inspect/service my car. They are professional in all ways More

by ROB3162
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Abdoulaye

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Mar 24, 2023

Joseph Toyota of Cincinnati responded

Thank you for taking the time to review Joseph Toyota of Cincinnati! It really means a lot to hear that you're happy.

March 24, 2023

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Waited 4 hours to get new tires. The time frame for this should have been explained clearly. Laura was good but I feel the time frame should have been better managed. More

by TNIEHAUS
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Workmanship
Service Time
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Recommend Dealer
No
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Mar 27, 2023

Joseph Toyota of Cincinnati responded

I am very sorry for the delay in getting you your new tires. I will share your feedback internally to help us improve and provide you with a five-star experience next time. Please reach out if there is anything else I can do for you. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

March 24, 2023

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The Service team always works quickly to inspect/service my car. I didn't have questions related to the cost. More

by KLARC1909
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Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 24, 2023

Joseph Toyota of Cincinnati responded

We can't thank you enough for your support of Joseph Toyota of Cincinnati. We hope to see you again down the road!

March 24, 2023

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Rude and unprofessional customer service. I was there to get an idea why my check engine light was on. One day later I was told to pay and get my car. He refused to tell me the results and t More

by ASNAKE15
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 27, 2023

Joseph Toyota of Cincinnati responded

Thank you for taking the time to visit us and to offer your comments on the experience. When a guest tells us the check-engine light is on and asks us to determine why, the guest agrees to pay a diagnostic fee plus tax and a nominal shop supplies charge. Otherwise, we cannot examine that vehicle. After examining your high-mileage vehicle, we found that its condition did not justify such costly repairs. We shared that information with you and you declined the repairs. Our Service Manager witnessed your exchange with our Service Adviser. Because nothing rude or unprofessional had occurred, he supported him. Thank you again for choosing us to perform diagnostic service on your vehicles. We wish you all the best. Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

March 23, 2023

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Came in with one light on the dash(tire inflation light) left with 3 lights on- won’t be coming back to this shop—- ever!! More

by WORMSOC69
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Service Time
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Recommend Dealer
No
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Mar 23, 2023

Joseph Toyota of Cincinnati responded

This is a concerning review to read. I am very sorry for how your vehicle was returned to you and for any oversites on our end with your requested services. A two-star experience is not what we strive to offer, and I will address this feedback with the team to help us improve our attention to detail. Please reach out to me directly so I can learn more about this matter and assist you in the proper way. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

March 19, 2023

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Very accomodating and good service at the Toyota dealership in Colerain. Thank you for your service More

by DEBBIEBRAMER5
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Service Communication
Recommend Dealer
Yes
Print
Mar 20, 2023

Joseph Toyota of Cincinnati responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Toyota of Cincinnati, Debbie, we look forward to having you as one of our valued customers for many more years to come!

March 18, 2023

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Did not fix the psi dashboard reading of each tire very expensive oil change $94 dollars and high labor charges More

by MICHAEL.KLEINTANK
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Mar 21, 2023

Joseph Toyota of Cincinnati responded

Michael, I apologize for the oversight with regard to your vehicle, as we always strive to deliver thorough service. Your service advisor contacted you and you declined to schedule a follow-up appointment at this time. If you would like to discuss this further, please contact me directly. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

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