Laura Messineo

I visited Apple Ford Columbia for the first time when my car's Check Engine light came on during my commute to work. I was wary of going to a dealer, especially without an appointment, but was afraid to dri car's Check Engine light came on during my commute to work. I was wary of going to a dealer, especially without an appointment, but was afraid to drive too far without getting service. This dealer was very close to my workplace. I pulled up to the service center and was greeted quickly. I explained what happened and that I did not have an appointment. The service staff was extremely receptive and after checking with other service personnel, they said they could fit my car in for a diagnostic that day. They were upfront with their prices and said they would call before doing any work on my car. They let me know there was a shuttle available if I needed to get to my place of work (which was nearby). I had a ride waiting, but thanked them. Later that day I received a call explaining what would need to be done. The work was estimated to take a few days (this was late Thursday afternoon). Over the weekend I received a call and was informed my car was finished (early). The mechanic had come in over the weekend to finish the repairs early. I picked the car up on Saturday and was surprised my car was even washed! I was very impressed with the service and all of the staff with whom I dealt. I would definitely recommend this dealer/service center to others. More

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Prompt ,courteous, job well done on time. Clean and represented well by all employees. I purchased vehicle there and continue to return for the service that i cannot do myself, like purchase replaceme represented well by all employees. I purchased vehicle there and continue to return for the service that i cannot do myself, like purchase replacement tires. More

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