Laura Robinette

I'm not sure why I'm being asked to rate the service department as I purchased a new car. I did not have service done at this time. Maybe I did not fill out this form correctly. My experience with department as I purchased a new car. I did not have service done at this time. Maybe I did not fill out this form correctly. My experience with the sales team at this dealership was as follows - I began the purchase process over the phone with Laura Robinette. Laura was great to work with. She provided me with actual quotes with out the door pricing on multiple vehicles. This was very helpful in my overall buying process. I came into the dealership to continue this process but was changed from Laura to Marie. I guess this was due to the fact that Laura was internet sales & was not available in the showroom. (Not sure) Marie was also good to work with as well. There was one part of the purchase process that I guess was not available at this dealership. I asked Maria if it would be possible to deliver the new car to my home the next day. This would save an extra charge for me to have to get transportation to come back to the dealership to pick up the car. I was told this would not be possible as they were short staffed and very busy. This was a little surprising because this was something other Honda dealerships offered me in the past which was very helpful. This was not a big deal however this was a bit of a negative feeling from a customer service perspective for me. I'm not going to respond to the rest of the questions below as they do not relate to my buying experience at the dealership. More

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Alexey was patient, personable and knowledgeable about the vehicles. Great experience overall! I appreciate his respect of my time. the vehicles. Great experience overall! I appreciate his respect of my time. More

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My wife and I had a great experience buying a can from Keith Honda. The employees were friendly, helpful and courteous. It was a pleasure doing business with them. Keith Honda. The employees were friendly, helpful and courteous. It was a pleasure doing business with them. More

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Maria was so helpful with all my questions. She stayed in constant communication until I got my car. She went out of her way to make a personal delivery to my house for the floor mats that were in order. She constant communication until I got my car. She went out of her way to make a personal delivery to my house for the floor mats that were in order. She was a pleasure to work with. More

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First car purchase in 16 years, decided to take advantage of Honda's current finance specials. Great experience overall. Mr. Greis was very helpful, attentive, and knowledgeable. Definitely recommend him as of Honda's current finance specials. Great experience overall. Mr. Greis was very helpful, attentive, and knowledgeable. Definitely recommend him as a salesperson.👍 More

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The entire staff that I worked with at Auto Park Honda was amazing. A special thanks to Aj Francis and Ernest Morris for making my experience so awesome! Everyone was extremely helpful and knowledgeable! was amazing. A special thanks to Aj Francis and Ernest Morris for making my experience so awesome! Everyone was extremely helpful and knowledgeable! More

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Great service I love getting my car serviced at Honda of cary. Calvin the service guy was very good and Friendly. Ask so much at my car I thought I was buying it ag I love getting my car serviced at Honda of cary. Calvin the service guy was very good and Friendly. Ask so much at my car I thought I was buying it again. He is surely a great service member. The only thing I would say is if the company has equipment that is down have something in place such as not getting my car washed could have had some vouchers for a car wash somewhere. Other that that I would buy my next car from there. Bad experience in Raleigh would never buy or get service there. Love Honda of cary. More

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Very professional team A comprehensive team of sales and maintenance professionals ready to support you all the way throughout the life of a car. Would recommend all the way A comprehensive team of sales and maintenance professionals ready to support you all the way throughout the life of a car. Would recommend all the way More

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Worst Car Buying Experience Ever!!!! I had done research and knew exactly what kind of vehicle I wanted. I contacted many dealerships in the area and decided to go with Autopark Honda in I had done research and knew exactly what kind of vehicle I wanted. I contacted many dealerships in the area and decided to go with Autopark Honda in Cary due to their many perks. When I first got in contact with the internet salesperson Laura R. she was super nice and answered all my questions and thought I was making the right decision. Soon after I kept getting the run around even after I gave them my 500 dollar fee to order the car that I wanted since they didn't have it on the lot. I spoke to one of the managers and still nothing. I will be taking my business elsewhere and buy my new vehicle somewhere else since I waited an entire month. More

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new car purchase Visited dealership a few times over 5-6 wks ; with Don Rigsbee's excellent help, looked at Accord & CR-V and ended up buying a CR-V. Overall, a very s Visited dealership a few times over 5-6 wks ; with Don Rigsbee's excellent help, looked at Accord & CR-V and ended up buying a CR-V. Overall, a very satisfying experience. More

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