Laura Williams

Laura worked diligently to determine with the service tech the cause of our roof leak , then she found the correct part for repairs. She reached out to me about the leak's cause and to discuss the price tech the cause of our roof leak , then she found the correct part for repairs. She reached out to me about the leak's cause and to discuss the price quote for repairs. It was a pleasure working with Laura during this repair experience. She is a tribute to the Starling Team! More

by hardin59 Verified Customer Verified Customer

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My service was done on time and as promised while I waited. We will be back. waited. We will be back. More

by eric.swenson01 Verified Customer Verified Customer

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Laura was very pleasant and her professional manner reflected her significant competence and expertise I left knowing that my car would receive the necessary service. reflected her significant competence and expertise I left knowing that my car would receive the necessary service. More

by rlhecq Verified Customer Verified Customer

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Great customer service, willing to service this old truck, will come back again for future services truck, will come back again for future services More

by MEXICANCOBRA Verified Customer Verified Customer

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Writing I recently took my Yukon Denali to GMC Stuart for service because it was more convenient than driving to Fort Pierce, where I have always had my vehicle serviced since moving to the area in 2019. for service because it was more convenient than driving to Fort Pierce, where I have always had my vehicle serviced since moving to the area in 2019. Before making the appointment, I specifically called Laura, the service advisor, and asked if she could access my truck's complete service history, as all of my maintenance had been done at GMC dealerships. She assured me, twice, that there was a national database and that she could see everything. Based on that assurance, I made the appointment. During my visit, I was presented with a list of recommended services, several of which were either not due yet or that I knew for a fact I did not need. I declined those services. When reviewing my vehicle's maintenance history with Laura, I asked her FOUR times when my differentials had last been serviced. Each time, she told me they had never been done. I questioned this because I knew that wasn't accurate. When I asked what service records she was actually looking at, she referenced work performed just over 60,000 miles. It became clear that she either didn't know that she couldn't access service records beyond the warranty period or knowingly misrepresented what she could see. Either way, she should have been upfront with me. If she wasn't sure, she should have verified that information before assuring me she had access to my complete service history. What makes this experience even more frustrating is that the technicians were recommending services without knowing whether they were actually needed. Some of the recommendations were for services I knew had already been done or weren't due. I expect a GMC dealership to provide honest, transparent recommendations based on my vehicle's actual maintenance needs, not simply suggest services without verifying the history. Unfortunately, this experience has completely undermined my confidence in GMC Stuart. I will be taking my Yukon back to GMC Fort Pierce, where I have consistently received honest, reliable service. Convenience is not worth sacrificing trust. More

by chrisleigh Verified Customer Verified Customer

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Telling me I need new lug nuts to the tune of over $700? That is ridiculous. I checked the genuine GMC website and they retail for $210 for a complete set. So the other $500 is for installation? You were al That is ridiculous. I checked the genuine GMC website and they retail for $210 for a complete set. So the other $500 is for installation? You were already rotating my tires! I was considering buying a new GMC pickup but if this is how the dealers treat you, I'll go back to Toyota. More

by bythesword Verified Customer Verified Customer

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Inconsistent, inconvenienced, unreliable, disappointing, terrible Went to get a service completed, and instead, I had to return on a different date because the service was not completed. Then, I had to pay terrible Went to get a service completed, and instead, I had to return on a different date because the service was not completed. Then, I had to pay for a different service that seemed as though it was a cover-up for the initial service not being complete. Recently, I had an oil change, and there were no indicators that I needed a battery . All of a sudden, because the initial service was not done properly, the issue was related to the battery, which is just not believable. The suggested services from the technician are inconsistent. More

by ssii9110024 Verified Customer Verified Customer

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Great I scheduled a late afternoon appointment and they took care of my truck service in a very timely manner took care of my truck service in a very timely manner More

by kenfeatherstone6 Verified Customer Verified Customer

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Great! ! The dealership is always attentive the employees are always friendly and do great work. ! The dealership is always attentive the employees are always friendly and do great work. More

by reevamol Verified Customer Verified Customer

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All of my experiences with Starling have been above and beyond my expectations. I plan to buy another vehicle from you in 2027! beyond my expectations. I plan to buy another vehicle from you in 2027! More

by joepasquarellajr Verified Customer Verified Customer

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