Lauren Farthing
Lauren Farthing at Mercedes-Benz of Columbus
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Lauren Farthing | Page 18

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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4.6
190 Reviews
4.6

190 Reviews

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190 Reviews of Lauren Farthing

October 12, 2021

Dealership Rating
Employee Rating

Everyone was so nice and the service was so fast and efficient. Will definitely go back. More

by lateashacunningham86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 13, 2021

Mercedes-Benz of Columbus responded

Thank you so much for the feedback lateashacunningham86! We look forward to your next visit :)

October 07, 2021

Dealership Rating
Employee Rating

I received excellent service from the moment I drove up to the time I left. The personnel was kind, courteous, honest everyone that I interacted with. More

by daisyadkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller

Oct 07, 2021

Mercedes-Benz of Columbus responded

Thank you so much for your feedback daisyadkins! Please let us know if there is anything else we can do for you!

October 06, 2021

Dealership Rating
Employee Rating

They don't show me know respect they treat me different from the people that come they for service More

by BrinsonOgletree18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lizzy Spitzmiller

Oct 06, 2021

Mercedes-Benz of Columbus responded

Dear BrinsonOgletree18, our customers are our number 1 priority and we apologize that you felt this was not the case. We would like to talk with you in more detail so that we can understand how to improve upon our customer service. Please give Nadie Martin a call at (706) 256-6100, at your earliest convenience. We look forward to speaking with you.

October 06, 2021

Dealership Rating
Employee Rating

Probably the worst experience with a dealership I have ever had, the service manager was awful. More

by NATALIE2228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nadie Martin, Lizzy Spitzmiller

Oct 06, 2021

Mercedes-Benz of Columbus responded

Dear NATALIE2228, we are always working to improve our customer service and would like to discuss your experience to understand areas that we can work on. Please reach out to Nadie Martin at (706) 256-6100. We hope to hear from you soon.

October 06, 2021

Dealership Rating
Employee Rating

The service department is the best. Keep up the good work. I am a GM of a dealership and I have also loved the way this dealership does business. More

by alan.grahamanderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2021

Mercedes-Benz of Columbus responded

Alan.grahamanderson, thank you so much for the feedback about our dealership! We are truly delighted to hear about your experience with our service department and will be sure to pass on your kind words. Please don't hesitate to reach out if there is anything else we can do for you!

October 05, 2021

Dealership Rating
Employee Rating

My car is driving so crazy, my tire pressure was on when I went and still was on when they finished never will I go back worst $609 I ever spent I feel like all they did was reset my service light More

by hkendashus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lizzy Spitzmiller

Oct 06, 2021

Mercedes-Benz of Columbus responded

Dear hkendashus, we truly value your feedback and would like to speak with you in more detail about your experience. Please give our Service Manager, Nadie Martin, a call at your earliest convenience at (706) 256-6100. We hope to hear from you soon!

September 07, 2021

Dealership Rating
Employee Rating

Great dealership. I drive back 1 1/2 hours from where I live currently to have service done. The only negative is an appt is not when the service is done. It is just the time for you to drop the car off. More

by jhiers5352
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 07, 2021

Mercedes-Benz of Columbus responded

Jhiers5352, thank you for taking the time to share about your experience. It's feedback like yours that helps us understand areas that we need to improve. Thank you for your business.

September 02, 2021

Dealership Rating
Employee Rating

Ty Elizabeth for your professional and caring service. Thank you for always going the extra mile for me, as you are always and truly appreciated. More

by lovely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2021

Mercedes-Benz of Columbus responded

Thank you so much for the review about Elizabeth! We are delighted to hear your wonderful feedback. Please don't hesitate to reach out if there is anything else we can do for you!

Sep 03, 2021

lovely responded

Elizabeth, ty for assisting me with tire service earlier this week. You are truly a very caring individual, Always going the extra miles for your customers.

August 22, 2021

Dealership Rating
Employee Rating

Disappointed that all of my request were not completed. I requested to fill my tires with air and reset the tire gauge and this was not completed. More

by BEDELL3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 23, 2021

Mercedes-Benz of Columbus responded

BEDELL3 - thank you for taking the time to share. We would like to speak with you about your experience in more detail. If you could please call our service manager, Nadie Martin (706) 256-6100, at your earliest convenience. We look forward to speaking with you soon.

August 13, 2021

Dealership Rating
Employee Rating

Not please at all with the way I was treated lots of miscommunication was going to be stranded without my vehicle cause not enough money More

by RAZZAMATAZZZ674
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lizzy Spitzmiller

Aug 16, 2021

Mercedes-Benz of Columbus responded

RAZZAMATAZZZ674, we are disappointed to hear about your experience. We would like to speak with you in more detail. Please give our Service Manager, Nadie Martin, a call at (706) 256-6100, at your earliest convenience. We look forward to hearing from you soon.

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