Lauren Iserman | Page 3

Everyone was pleasant, kind, quick and convenient. Environment was clean and efficient. I will be back. Environment was clean and efficient. I will be back. More

Print

Better than the White Bear dealership, but did not finish service and had to reschedule a second service call. Also, I requested a loaner car weeks in advance only to be told that the dealer app does not rec service and had to reschedule a second service call. Also, I requested a loaner car weeks in advance only to be told that the dealer app does not recognize the liner request when made through the app. Car was promised to be returned to me by 1:30, did not receive car back until 5:30. More

Print

Scheduled a pickup, then the plan changed twice — from same day service to Monday pickup/Tuesday return, then pushed to Thursday/Friday, which didn’t work for me. Was told a manager would call. Instead, I same day service to Monday pickup/Tuesday return, then pushed to Thursday/Friday, which didn’t work for me. Was told a manager would call. Instead, I was rebooked for 5:15 delivery — but the driver actually left almost immediately, well before that time. I only caught her by phone when she was about a minute from delivering to a location I wasn’t at. They recovered quickly, but the lack of communication caused unnecessary stress for me and the driver. The pickup/delivery service is the number one reason I’ve stayed with Lincoln through multiple cars — without it, I’d be exploring other brands. This experience wasn’t the luxury service Lincoln promises. More

Print

The service at West end Lincoln is EXCELLENT…. I wil always be a life long Lincoln brand and buy my future cars from them because of the first class service I have received.. highly recommend!!! I wil always be a life long Lincoln brand and buy my future cars from them because of the first class service I have received.. highly recommend!!! More

Print

The whole experience was great from the service to the salesperson Eric who made the process very easy. Nice job! salesperson Eric who made the process very easy. Nice job! More

Print

Always helpful and clear with car issues. Get the job done in a reasonable amount of time. Get the job done in a reasonable amount of time. More

Print

West End Lincoln was great! I needed to repair my vehicle and they kept me updated throughout the entire process. I needed to repair my vehicle and they kept me updated throughout the entire process. More

Print

Eric is very helpful. Always a quick and straightforward service experience and always responds and keeps me informed. Always a quick and straightforward service experience and always responds and keeps me informed. More

Print