Lauren Leabman | Page 2

Love my first convertible! ! All through the help from Jolene . We love it.!! Her assistant was wonderful. She covered every aspect of the car that only a true M ini owner woul ! All through the help from Jolene . We love it.!! Her assistant was wonderful. She covered every aspect of the car that only a true M ini owner would ask for. Thank you so much Jolene and the Mini team!!! More

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Luke and Lauren were both great - super patient and knowledgeable, as well willing to work with me and answer questions. will be back! knowledgeable, as well willing to work with me and answer questions. will be back! More

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Jolene was so much fun. After the experience I had buying my Mini Countryman, I don’t see myself buying anything else from anyone else ever again. Thank you so much for help After the experience I had buying my Mini Countryman, I don’t see myself buying anything else from anyone else ever again. Thank you so much for helping me purchase my GoGo Giggles. More

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Luke is awesome. He is very personable, helpful, and nice. Thank you, Luke and thank you, Mini. He is very personable, helpful, and nice. Thank you, Luke and thank you, Mini. More

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Was taken quickly, they kept me up to date on status , and finished in a timely manner and finished in a timely manner More

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the best lease/buy experience in my almost 70 yrs of life. Dani/sales mgr. was my first contact by phone. she could not have been more patient, thoughtful and inviting and after listening to my longwind life. Dani/sales mgr. was my first contact by phone. she could not have been more patient, thoughtful and inviting and after listening to my longwinded schpeel said she had the perfect motoring advisor/Lauren that would be a great fit for me! Lauren isn't perfect, she's WAAAY BEYOND PERRRRRRRRRRRRFECT!! she checks off every box not only to be a great professional, but also a really genuine lovely human: kind, smart, engaging, fun, funny, knowledgeable, sincere, natural, thoughtful, etc. etc.!!! i drove off the lot with my 4th masterpiece mini cooper s convertible and I'm obsessively in love with it. if you're in the market for a mini, bmw or whatever, you owe it to yourself to seriously check them out. i drove 1 1/2 each way and it was more than worth it. they make you feel incredibly comfortable and confident that they're going to do the best possible deal for you!! i'm already looking forward to 2029 for the next one!! thanks very much you guys, i'm thrilled we got to meet and look forward to the next go-round in 2029!!!! More

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The sales manager tried to make things better. Reached out and offered to talk numbers. Each time I specified I wanted to talk OTD numbers, and I was very clear. I was led to believe each time tha Reached out and offered to talk numbers. Each time I specified I wanted to talk OTD numbers, and I was very clear. I was led to believe each time that the 2x,xxx price being discussed was in fact OTD. I was sorely mistaken. Upon arrving there for an oil change for my current vehicle, I was handed papers for cars 30k and up. a more than 3k increase in some instances. And at no point was an offer made to make good on this situation. Those were the numbers. All I can say is that in the future you should consider making the customer happy even if the short term cost is a bit higher than expected, as now you lost someone who spent thousands in your service department, and will never buy a vehicle from you. More

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Probability the best car buying experience I've ever had and I've been buying cars since 1970. Everyone was simply Great !!! and I've been buying cars since 1970. Everyone was simply Great !!! More

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They were extremely helpful every step of the way especially Qiaoling Tang who was very informative especially Qiaoling Tang who was very informative More

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Extremely helpful. Justin provided all I needed on my time to help buy the car. Justin provided all I needed on my time to help buy the car. More

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