Lauren Witty | Page 2

Had to constantly keep calling for updates. Didn't get the main problem fixed because of the poor communication Didn't get the main problem fixed because of the poor communication More

by JODELLAVERDIN Verified Customer Verified Customer

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Good customer service, fast response check in with you if there is a problem to see if can get the service done at that time try to find every angle to make it cost efficient. Overall a 10 out of 10 for me. there is a problem to see if can get the service done at that time try to find every angle to make it cost efficient. Overall a 10 out of 10 for me. More

by alverina.dudley Verified Customer Verified Customer

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An air filter was added without my consent. My 2024 let's you know when the filter needs to be changed out and it had 40% left on it. Then I pulled out the lot and my passenger rear tire almost My 2024 let's you know when the filter needs to be changed out and it had 40% left on it. Then I pulled out the lot and my passenger rear tire almost fell off after I went a block from the dealership. I made it back and had them pull the tire off to inspect the lugs and studs which was destroyed they then pulled it in the back and changed the studs and lugs. I finally left and a bolt was jammed behind a plate on the wheel and the rotor the master mechanic finally got involved and fixed that. All in all it was a full day event. Lauren did the best she could with the situation. More

by allemandbyron Verified Customer Verified Customer

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They go out of the way to help They go out of the way to help. And service is very good help. And service is very good More

by jsbalser504 Verified Customer Verified Customer

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It was to make an appointment of my convenience and Lauren kept me up to date about my truck until it was ready Lauren kept me up to date about my truck until it was ready More

by donnageorge4 Verified Customer Verified Customer

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There where ok jot bad at all thx ? ? That's it nothing else to say ? That's it nothing else to say More

by Brownhornetexpress3812 Verified Customer Verified Customer

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Lauren was very professional and friendly. She kept me informed during the entire process . Thanks She kept me informed during the entire process . Thanks More

by ROBICHAUX_R Verified Customer Verified Customer

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The service was really good and Lauren answered all my questions. I will bring my truck back for continued service. questions. I will bring my truck back for continued service. More

by LDT0193 Verified Customer Verified Customer

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Lauren is great, she really knows what she’s doing and she really tries to help you in the best way she can I’m going to always ask for her when I make appointments obviously you must be shorthanded in th she really tries to help you in the best way she can I’m going to always ask for her when I make appointments obviously you must be shorthanded in the service department is self because I was told to bring my car in leave it there for a week they look at it and let me know what was wrong I could not leave my car there for a week for them to just have it sitting there so I kind of Age at the point but I brought it in they told me it would be ready in 3 to 4 days but it was ready the decks day so I appreciate that oh and by the way Legacy does not do loaner cars for that week that it was going to be sitting there, which is totally ridiculous, but it all turned out in the end and Lauren was awesome More

by pflettrich Verified Customer Verified Customer

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Satisfied with their service. Lauren seemed genuinely concerned with my situation. Problem was resolved. The service was professional & I appreciate that. Lauren seemed genuinely concerned with my situation. Problem was resolved. The service was professional & I appreciate that. More

by WDITCHARO Verified Customer Verified Customer

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