Lauretta Smith
Lauretta Smith at Hughes Honda

Lauretta Smith

Service Manager

Hughes Honda

2260 Moody Rd
Warner Robins, GA 31088

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4.3
102 Reviews

Dealership Experience

13 yrs, 1 mo

4.3

102 Reviews

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102 Reviews of Lauretta Smith

September 27, 2025

Dealership Rating
Employee Rating

Rep was very courteous and appreciative of the value for work done. Excellent job well done. More

by Sc9348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2025

Hughes Honda responded

Thank you for the wonderful feedback about your recent visit here at Hughes Honda! We hope we have the opportunity to serve you again in the future!

July 29, 2025

Dealership Rating
Employee Rating

Did not finish the job; did not have knowledge of my car, did not listen to my requests, etc More

by willmont52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hughes Honda Service, KD Davis

Jul 30, 2025

Hughes Honda responded

We appreciate you leaving us your feedback and we're disappointed that you didn't have a five-star experience. We value your input and will address this with our team to ensure future visits meet our expectations. Please give us a call if you have additional information that will help us improve. Thank you, Lauretta Smith - Service Manager - 478.923.3500

June 02, 2025

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Great service at Hughes Honda! The service department is easy to work with and very knowledgeable. The waiting area is very clean and comfortable! More

by Williamsjb1891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hughes Honda Service, KD Davis

Jun 03, 2025

Hughes Honda responded

We're delighted to hear you had a great experience with our service department at Hughes Honda! It's wonderful that you found the team knowledgeable and enjoyed our clean, comfortable waiting area. Thanks for sharing your feedback!

September 14, 2024

Dealership Rating
Employee Rating

I just moved here one year ago. This team is Always friendly informative and fast with a very clean facility. More

by carla.parks.67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hughes Honda Service, KD Davis

Sep 16, 2024

Hughes Honda responded

Thank you for the kind words, Carla! We're delighted to hear that our team at Hughes Honda has made your experiences positive & efficient and we look forward to serving you again!

July 10, 2024

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Everyone was nice and friendly. Great customer service. I didn’t wait to long for my car . More

by christina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hughes Honda Service, KD Davis

Jul 11, 2024

Hughes Honda responded

Thank you, Christina! We're glad you had a five-star visit to Hughes Honda!

July 05, 2024

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Employee Rating

Very nice, friendly, and professional services after I’ve been here couple of times. Always thanks to Hughes Honda!! More

by Tomho78
Recommend Dealer
Yes

Other Employees Tagged: Hughes Honda Service, KD Davis

Jul 06, 2024

Hughes Honda responded

Hi Tomho, we're delighted to hear that you've consistently had a positive service experience with our team at Hughes Honda. Thanks for your continued support!

June 08, 2024

Dealership Rating
Employee Rating

Fast and Friendly service. Easy appointment scheduling. Overall a very pleasant experience. Would definitely recommend and they will always service my Needs. More

by Dletetia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hughes Honda Service, KD Davis

Jun 10, 2024

Hughes Honda responded

Thank you for sharing your positive experience with Hughes Honda! We're glad to hear our team provided fast and friendly service. We look forward to serving your needs in the future!

May 10, 2024

Dealership Rating
Employee Rating

The customer service at this dealership in the service department is awful!!!! They did work to my car when I specifically so NO!!! It cost me almost $1000 for service I didn’t ask for. I’ve done business More

by ogg_010_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hughes Honda Service

May 13, 2024

Hughes Honda responded

Thank you for reaching out. I'm sorry to hear about this experience and would like the opportunity to discuss it with you in greater detail. At your earliest convenience, would you please contact me directly? Thanks again, Lauretta Smith - Service Manager - 478.923.3500

February 23, 2024

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Employee Rating

Everytime I come to Hughes honda in warner robins the customer service is always great. More

by lilbit2210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hughes Honda Service, KD Davis

Feb 26, 2024

Hughes Honda responded

Hi Lilbit! Thank you for leaving us this five-star review and kind words about our service team at Hughes Honda! We'll see you next time!

January 05, 2024

Dealership Rating
Employee Rating

Walking into this facility gives you the feeling of, "Why didn't I shop this dealership for ALL my vehicles?". I 'm made to feel like my visit there is VERY important from the moment I walk in. Clair alway More

by dejamakan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clair

Jan 05, 2024

Hughes Honda responded

We're so glad to know you felt welcomed and valued at Hughes Honda! It's wonderful that Clair was able to make your visit memorable. We appreciate the kind words, and we'll continue working hard to provide great experiences for our customers. Thanks for choosing us!

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